Category: | Jewelry Store |
Address: | 2711 Fairfield Commons Blvd, Dayton, OH 45431, USA |
Phone: | +1 937-426-7962 |
Site: | stores.jared.com |
Rating: | 2.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
MI
Michael M
Go to a different Jareds. The location on Fairfield is completely incompetent. Summary: Wasted over 4 months designing a custom ring. We never changed the design, and even provided them pictures from online (twice) and just said "we want this" and they still got it wrong. It was 3 stones total, an emerald cut diamond with two green emerald baguettes on a plain white gold band. A very simple design. Went to another Jareds and it turns out this "custom" design was in their catalog the whole time. All they had to do was swap out the two diamond baguettes with emeralds. Details: When we first went in and told them what we wanted they immediately said it was custom. So we designed it in the store and were told itd be 2 weeks to get a digital image, 2 weeks to get a wax version, and then 4 weeks to cast the actual ring. 8 weeks total. After 2 weeks we hadnt heard from them. We figured they may have been busy so we gave them another week before calling. We were told the images were already emailed to us, which they were not. Jareds insisted though. Despite the argument, they said they would have the images resent the next day. No images. Went into the store and we were told theyd be sent to us the following week. No images. Went into the store again. Promised wed get images by the end of that week which we finally did. The images were wrong. We went back in and re-explained the design. Even texted an actual image to one of the designers. A few more weeks went by and nothing. We followed up with an email and a phone call. Nothing. After about another 3 weeks or so we got some images. Still wrong. So we emailed them another image of what we wanted. Still the same design as we originally started with. 3 or 4 weeks later we get more images....of somebody elses ring. We called then went into the store. They said theyd resend the images. Still wrong. I told them I was canceling the order. They said theyd drop the price $1000, the manager would call me the next day and the designer would call me the following day to apologize. So I said wed wait for another image. Nobody ever called to apologize. Then we got the final image. Still wrong and they even forgot the emeralds. By that point, I canceled the order. Went online to Brilliant Earth, designed what we wanted, ordered it, had it 3 weeks later and saved $3000. Dont go here. Disgraceful customer service and they are completely unorganized. Theyre nice when you call or go in, but its not my job to keep them on track and keep reminding them of what the design should be. Oh and its not my job to know what is and isnt in their catalog. We went to another Jareds to look at bands to match the engagement ring and they told us it wasnt custom and showed us the catalog. Said all they would have done was swap out the diamond baguettes for emeralds. Easy!
NO
Norma Valerio
In June, my son and I took my late husband’s ring in to be resized, polished and rhodium added for this ring to be used as my son’s wedding ring. Originally this ring was gold with very black in set rhodium. They did not do enough rhodium, could barely see it, so we took it back. We were very pleased with the resizing and rhodium and polishing when we picked it up. It looked like a brand new ring. Two days after they were married the rhodium was gone. So my son took it back to the store to have it redone. When he picked it up the rhodium, again, was not sufficient but also there were now dents and pit holes that were not there before. Also the diamond fell out which they had said they tighten when we were first there in June. They said that the original paper work said that it was in poor shape when brought it. We have a copy of the original paperwork and it does not say a thing about being in poor shape. It was actually in very good shape because my husband did not wear it that much. Plus we have plenty of witnesses from the wedding that would say that it was in excellent shape. Now Jared’s is saying that they can’t fix the dents that they put in it. It looks like they used clamps to hold the ring because that is where the dents are. My son wanted this ring for sentimental reasons (being that it was his father’s wedding band). I called the corporate office and explained to them what happened. They called the store and then told me to take it back in and they would fix it. My daughter-in-law took it back in and a very nice lady greeted her and my daughter-in-law told her the situation, The lady looked at it and agreed that it was not right and had the dents in it. She started to walk to the repair shop. The man who was helping us before (actually helping is a bad word because he was not at all being nice to us) came out and raised his voice and said: “Are you back here again? For the same ring? I told you that we won’t fix it”. My daughter-in-law said that the Corporate Office told her to bring it back in. He said in a loud voice…. “ I don’t care, we will not fix it and you are to leave the store” and pretty much escorted her out. She was in tears because she was embarrassed and not used to be treated like that. That is not good customer friendly service. Unless they totally fix the problems that they caused and apologize to us for such bad treatment, I will never step foot in a Jared’s again. And I will make sure that everyone I know is aware of the type of business they do. It has already been put out on Facebook and has numerous replies on how disgusting this situation is. And everyone is sharing it so it is definitely getting around.
SH
Shelby Goss
If possible I wouldnt even give this place half a star. Been into many jewelry stores and this one by far is the worst. Went in to get ideas of what we wanted for engagement rings, left with nothing but a disgusted feeling about this place. Sadly, Jared does have a great selection of rings and there customer service just throws there selection down the toilet. When we walk in we immediately get assigned a jewelry salesperson (typical) & at first it seemed to be going well until they forgot about everything except there credit plan. The first woman helping us asked if we were interested in financing and we kindly let her know that we were just in the beginning stages and he was just trying to get ideas in his mind. She then said and I quote, "would you like a glass of water? (: " and we told her no thank you and she followed it up with, "so our finance plan offers...." after letting her know at least two more times that we werent interested in that yet, she decided to past us down to another woman who, "knew more about the specific collection" and then she so kindly offered us a glass of water and asked if we though about financing. Then when we let her down as well she passes us off to this male salesperson. Came off very friendly, but what anything but. He immediately took my boyfriend into a separate room to talk "man talk" and left me to nothing. He then tried to hassle my boyfriend into signing up for there plan, after asking him literally four times and insisting on sizing my finger and guaranteeing my size is different than what we thought, my boyfriend let him know that we wouldnt be coming back. This store is nothing but a pigpen full of commission based workers who only care about one thing, "financing." And thats when its time to leave. When you buy a ring you want people who are caring and give you space to breath. Will never go back, at least not to this one...