Category: | Computer Store |
Address: | 103 Prince St, New York, NY 10012, USA |
Phone: | +1 212-226-3126 |
Site: | apple.com |
Rating: | 4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM |
A
A Private User
They smile in your face, tell you what you want to hear, take your money, and give you very little in return. I agree with the other commenter in that they take your money very efficiently, but they give it back grudgingly. Read on. Heres my story: I bought an iPod nano at full retail price because I work in the neighborhood and wanted something that worked on my cute Linux OS laptop which I love. Anyhow, turned out iPod only runs on Windows OS or Mac OS --not Linux OX. So, I thought "what the heck, it plays video, Ill just use it on my Windows OS laptop" (yes, I have two laptops). So, it synched up just fine, but when I was on the plane with my iPod, I was happy to see that it played the only video I loaded up and, while a tiny screen, it was so bright and so clear. Since Im constantly sleep-deprived, I was going to catch up and get a good snooze on a flight to Europe last week, I but noticed that the "repeat" feature didnt work on the iPod, which I owned for all of 4 days. It would repeat the first song in the playlist, but it wouldnt actually repeat the whole playlist, it was just the same song over and over again all the way to Switzerland. So, that was a bit of a deal breaker. As soon as I got back into town, I figured Id had enough and went back to the Apple store in Soho to get a return. Thats where the good part really begins. First, I was charged a 20% "open" fee, because I had to open the product to figure out it didnt actually work. Hello? How else does one figure its broken. So, I had to pay $20 for the privilege to use a $200-iPod that didnt work in the first place? Uh-huh. Sounds like a scam a-la Wall Street. And, "no", the person who sold me the iPod didnt tell me about this possibility even when I asked him what the process was a return in case it didnt work. Second, while I was charged the $20 fee immediately, I still havent received the $200 credit back to my account. So, Ive paid $220 for an iPod that is no longer even in my possession. What a joke. And the entire time, the Apple staff -- oh, I mean "geniuses" -- strut around acting like Apple will solve all the world ills, when they have a return policy reminiscent of a ponzi scheme. I think Im going to try to find an older generation iPod that just does music and stick to DVDs. Why pay $200 for a video player where the videos cost $15 a pop. Its like a razors-and-blades business model where the razors are expensive too. Urgh. Needless to say, this Apple leaves you with a bitter taste.
SC
Scott Sommer
Recently my new MacBook Air keyboard stopped working properly. It was apparent that the rest of the device was working because when I was able to turn the device on, everything else worked. Battery, trackpad, hard drive all appeared to be fine. I brought my computer in to this location and I was told they couldnt get the machine to turn on (power button is part of the keyboard), that there was water damage and that the repairs would be $700. I never got water on the device, so I was beside myself and insisted that Apple try an alternative way to turn it on. The Apple "Genius" showed no interest in what I had to say, no regard for the fact that I was blindsided and upset, and even had a slight smirk on his face; he seemed happy that "there was nothing they could do" and that made it all the more infuriating. I asked to speak to their manager, and I vented a bit. She was nicer, but said all she could do was take $70 off and help finance the repairs. I left with no resolution, and what seemed to be a $1200 paperweight. I waited a couple of days and took my machine to the Apple Store in Huntington, NY. I explained my experience in SoHo and they apologized and said they would happily take another look. Within 5 minutes, they came back and confirmed the only issue they could see was with the keyboard; this location thought to take the battery out and put it back in to see if the computer would turn back on, which it did. The Genius at this location was outstanding, but because the previous store indicated water damage in the notes she was forced to send the computer to the repair depot. She said as long as there was no further indication of water damage, the device would be covered under AppleCare. The SoHo store didnt even bother with this option and instead tried to slap a $700 charge on me immediately. In the end there was no actual water damage, my computer was fixed under AppleCare within 2 days and it is now working like new. The SoHo store is a disgrace to customer service, and their conduct in this instance was nothing short of abhorrent. I will never go back there despite the convenient location and suggest other Apple customers do the same.
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Isaiah Sanabria
I went in yesterday to the one on 14th street to see what was wrong with my phone. For no apparent reason, part of the display had stopped responding to my touch and I couldnt do a few tasks on my phone. A., the guy who helped me, was really kind the whole time. He ran a diagnosis on my phone to try to figure out what was wrong with it. When he was done he said that there was no water damage or anything and that he doesnt know what caused it. He told me I needed to replace my screen and that it would cost [insert amount of money I dont have]. He also cleaned the port out for me so that it could charge properly. My phone died before I got home. When I got home, the screen had white markings all over it that looked like a city skyline. It was like it was cracked or damaged but on the inside. So whatever he did to it when he was checking it out majorly screwed it up for me. Now my screen doesnt respond properly AND it looks awful. Again, none of it was my doing. And of course, I go into the apple store in SoHo. I made an appointment and they saw me like 20mins after I was supposed to be seen (so making appointments is useless) and I get "assisted" by some guy called Chris, and he tells me that they cant do anything about it. Even though it was apple who messed it up in the first place that I have to find another way to fix it. He was also a bit passive aggressive and insensitive when I was frustrated and on the verge of tears. Dont get frustrated with ME! Youre the one not being helpful. Thank you for nothing Apple. Youre geniuses are useless.
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Alex Ho
It makes sense that Im writing a one star review about Apple on Google. It was here a confused customer asked me as an actual "Knowledgable Mac User" which mac to buy and the Specialist interjected trying to intimidate me, but I proved him wrong by getting the facts from Apples website and the Specialist said "I dont have to work here, Do You Know Who I Am? Im a filmmaker!" I dont care if youre Obama. I mean that was an excellent performance but the manager who saw it, didnt do anything about it and tried covering up his co-worker who was explicitly in the wrong while harassing customers. Finally I brought 2 iPhones in but the reservation system on Apples website only allowed one defective device at a time though i typed in the note that I had another and when the Australian/English Genius-Of-An-Idiot came to me and I told him I had two, he mockingly said "You cant do that, the math doesnt add up." No kidding Genius. Now its ironic that I applied for a job here 3x as Ive been devoted/brainwashed to Apple for a long time, always praising their products but after they rejected my application and seeing that they actually prefer to hire are knucklehead snobs on top of occasionally refusing to sell iPhones to Chinese (or Chinese looking people) when the iPhone is made in China anyway is a double standard and out right racist stand to take which is the main reason I lost interest in Apple altogether.