Category: | Computer Store |
Address: | 185 Greenwich St, New York, NY 10007, USA |
Phone: | +1 646-802-3800 |
Site: | apple.com |
Rating: | 3.9 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 10AM–9PM 11AM–7PM |
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Kapil Nagpal
Inconsistent Response. Frustrating Back and Forth. Incompetent Repair Technician. 3 months ago: I had my iPhone 5s screen replaced at this store a little under three months ago. The reason I spent $200+ on that screen was that it is backed by Apples warranty. Turns out you really have to prove your case to the Genius Bar associates to get a replacement/ repair. Day at Apple Store: Time Elapsed 10 minutes So I took the phone to the WTC Apple Store to report an issue with the screen which the Apple Associate-A detected promptly. She ran a diagnostic test and caught the issue. Said that she would replace the device. Comes back and says that Supervisor B instructed that we can replace the screen again instead of replacing the device. If the new screen also fails the diagnostic test, we will replace the device for you. I said okay. Waited for 1.5 hours. Time Elapsed: 1.5 hours Associate C comes with the new screen, says it is good to go. I asked him specifically - was the multifunction display diagnostic run on this new screen? He says, well all my notes say is that this is good to go! So be assured you can take this phone home now. Time Elapsed: 2 hours I insisted that the diagnostic test be run in front of me. Associate D comes and runs the diagnostic. Guess what, the new screen failed the diagnostic test! Associate D says, well lets get you a replacement device. Associate D talks to Supervisor E. Sorry, well have to run the diagnostic again. Sometimes the multifunction display accuracy test can be fuzzy. Lets run the test again. I said sure. Ran the diagnostic test two more times and FAILED. She says, Supervisor E told me that the diagnostic test is very sensitive/ fuzzy and it can fail often. You can take this phone and you are good to go. Time Elapsed: 2 hours 15 minutes I lost it by then. Are you telling me that Apple has put in a diagnostic test that has no relevance? The new screen is consistently failing the accuracy test and you are saying that I am good to go? What I was told earlier by Associate A was that after the new screen has been installed youll run the test. If the test fails, youll replace the device. So Associate D, please do not BS me. I am NOT LEAVING until you address the problem with the new screen on my iPhone. Time Elapsed: 3 hours Associate F comes along with Associate D and says that I heard your conversation. We will go ahead and replace the device. Took another 15 - 20 minutes for them to do it. Finally, I was out of the Apple Store in about 3 hours. I felt cheated by Apple. Their responses were inconsistent and illogical. I had to really stick to my ground to get my problem addressed. I would have given this review just ONE STAR, but Apple Associate F stepped in and did the RIGHT THING, so for that I give it another star.
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Megan Moore
I have had really good experiences with Apple in the past. Sadly, I have had bad experiences twice in two days at this location. Since I put iOS 10 on my phone, my battery has been draining quickly and not recharging. I brought it in yesterday to be evaluated. Its a fairly new SE( July). My phone was dead so I could not leave the Apple Store after checking in . I was told it would be a fifteen minute wait. It turned into a thirty minute wait. As we begin, I notice that the time estimate on the diagnostic tool says 25 minutes. I ask the sales associate to watch my phone as she is helping someone else the next seat over and I need to visit the ladies room. She refuses , to my dismay as I had already been there close to a full hour. Customer service at that visit, I would say, needs work. Imagine my horror when I am on the Ferry heading home and my battery dies. The screen goes black and refuses to charge. I get home and quickly call the manager to let her know how upset I am. She is nice but the only solution is to go back to the same store. I get a different managers assistance today. The diagnosis is that my software is buggy .This is after I am in the store almost an hour and a half. For the second day in a row. They are finally kind enough to replace my phone. But it takes another hour. While the lady helping me was really nice, the whole experience was so bad I am about to switch to Android. I have had 6 iPhones to date and visits to many Apple stores and none have been this disorganized and chaotic. I gave it one more chance as my associate was really trying to do the right thing. But it should not have been this hard.
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Courtney Cooke
Short story: Employee tried to sell me new iphone7 for $750 to replace my "broken display". Turns out my phone just needed a hard reset... something that took an AT&T employee 30 seconds to figure out. Long Story: I am incredibly disappointed with my experience today. I went in to have my phone checked at the genius bar. The employee took my phone "into the back" to have the "experts" look at it. He came back and said I need a new display that would cost $130. I was surprised at the price. He quickly managed the situation by saying I would be better off just buying a new iphone7. I felt like I had no time to consider my options. He brought out the new phone...which was $750+. I entered the store thinking my phone had a minor bug that would be manged quickly. I left and went to my cell phone provider. An employee there did a hard reset and the phone works perfectly. The fix took under a minute. I am an Apple customer because I thought this was a company that had the customers best interest in mind. But now I see a quick sale is supported by inept "genius bar".
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biklas bike
Terrible experience. Si querés comprar un equipo nuevo tardas 5 minutos. Si vas a reclamar por la batería de un iPhone 6S con 4 meses de uso q la batería dura 15 minutos y se apaga, tardas 3 horas y media (contadas por reloj) para q te lo solucionen. Patético, hoy 25/09 juro q no compro nunca jamas Apple,. Samsung o Motorola bienvenidos a mi vida.
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蒋力
I felt nothing uncomfortable and sense of being ignored there. Apple is trying to serve each customer well no matter how far he goes in society. The faculty there keep all warmhearted and considerate every time of my visit. I made a somehow tricky task for them by trade in first and exchange afterwards. They dealt with everything maturely and seriously. Although it has some imperfections during my purchase, their facultys attitude cannot be more perfect. Because I visited there so frequently and expressing sorry for the mistake,they even gave a new screen protector for free. Great job!
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David Grimm
WORST retail experience!! I have been a loyal Apple customer since 1990 - I came into the store wanting to buy a computer. Had a few specific questions which werent answered. Instead I was told about things I hadnt asked about. Salesperson then proceeded to argue with me and tell me that I was "questioning his integrity as a man." I kid you not! When I tried to speak to a manager, she was preoccupied with other things and was equally short tempered and stormed away. All this for the pleasure of spending $1,500 of my money! Yes, Im a fool. But no more. Enough!