|Address:||30 International Dr S e, Flanders, NJ 07836, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM|
If you are ever in the market for jewelry Kay Jewelers is NOT the place to go. After many rounds with them and severely poor customer service, my fiance and I returned my engagement ring to them last night and purchased a new one from a different jeweler. Shortly after we became engaged we returned with my ring to have it resized. After waiting 7 days (of their 7 to 10 day policy) I contacted the store in Mt. Olive inquiring about the location of my ring and was told no one knew where it was, the manager berated me for requesting information on my now "lost" ring. After being hung up on I contacted corporate and found out there was an issue , which we just found out yesterday was an inclusion that could potentially cause my diamond to shatter if it was hit in the right spot. Now to make this nightmare even worse they had my fiances name spelled wrong and birth date wrong so we couldnt pay the bill when we contacted them yet again we were informed that after everything we had been dealing with they were going to pay our first payment on the ring. Yesterday we discovered this had never happened and we were now being considered late on our payments. Not one person wants to take responsibility for the issues just pass the blame. We ended up returning my engagement ring last night and purchasing a new one else where. We will never be able to replace the sentiment so thank you Kay Jewelers for nothing...
Took my girlfriend here for the first time to look at bracelets. The manager was incredibly helpful, personable and made us feel like family. She cant wait to come back and neither can I!
I love love love this location! So professional and helpful!
couldnt get any better