Category: | Used Car Dealer |
Address: | 7940 S Sprinkle Rd, Portage, MI 49002, USA |
Phone: | +1 269-343-4616 |
Site: | gentryautos.com |
Rating: | 4.3 |
Working: | Closed 10AM–6PM 10AM–8PM 10AM–6PM 10AM–6PM 10AM–2PM Closed |
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Logan Neidlinger
Alright, first, the good: The staff is very helpful and made the whole process very easy. I requested some repairs be done. Before the sale, I had made sure to get one repair done and they had told me to see if the other repairs need to be done after driving the truck for a bit. The other repairs were not "part of the deal" so to say, but when the problem persisted they did do the repairs for me. Now, the questionable stuff: The staff was a bit pushy, as I had simply asked to come see the truck again and drive it, and when I arrived they already had all the papers drawn up to purchase the truck. However, do note that many of their cars come from auction, which in itself is not a bad thing, but usually cars are at auction for a reason. I purchased a vehicle from this dealership and was told that it came from a local Subaru dealership. It had a fresh, cheap undercoating on the underside of the truck, a common tactic that auction houses use to cover up excessive corrosion. I looked up the service records for the truck on Toyotas website using the VIN number, and found that shortly before I had the truck it was serviced at a Toyota dealership in New York. New York was also where I was told by the owners that they go to get cars from auction. That makes me suspicious this truck was actually bought at auction. The truck is in OK condition, but I feel that the owners were not quite honest about the condition of the truck, or do not have adequate knowledge of the condition of the vehicles they are selling. This review may seem as a bad one, and in a way it is, but more of a warning to be very careful in inspecting the vehicle you are purchasing from this dealership - or ANY dealership or private sale - and have a qualified mechanic inspect the vehicle before purchasing. Never fool yourself, owners of dealerships are not doing it to help you out or give you the best deal possible - they are doing it to make money.
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Psuedo Jones
My wife and I purchased a 2000 Subaru Forester from the Gentrys. It was the most open and easy car purchase I have ever gone through. First contact was with Brenda through email. She was exceedingly helpful and patient with my questions.We met Don at the dealership. Don was up front with the price he needed to sell the car at, and it was well within fair market value. No games, no dancing. For the first time ever, we knew exactly what we were getting in a used car. I was very comfortable working with the both of them. Theyre very friendly people, and its easy to get sucked in to a long conversation with them both. We would without hesitation buy another car from the Gentrys.
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Wendy Tabor
Special thanks to Gentry Auto Sales. My son had been looking for a car for some time. He had stopped into the dealership a few times and they didnt treat him any different due to his age. He loves his car and I feel if we had any issues we could contact Don & Brenda and they would accommodate us to the fullest. I read some of the other reviews here and I dont think its a true testament to the dealers character. To often people focus on negative experiences and dont have the skills to communicate and resolve issues. Im glad to put into the universe what I want to come to me in return & I feel the same about the purchase of my sons car.
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Colin Snook
We had a great experience with Gentry while purchasing my daughters first car (a Subaru Forester). I gave Don a list of wants for what I was looking for and he was able to find just what we were looking for through the dealer auction he uses. The transaction went through with no problem and both Don and Brenda were very friendly throughout the experience. We ended up purchasing another car from them a few weeks later for my wife and have been very happy with the service we received. I would recommend checking them out if youre in the market for a used car, especially if youre looking for a Subaru.
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Dorene Fuller
5 stars!! My son was looking for a car but didnt have a lot of money. The Gentrys treated him with respect and made his first car buying experience positive. I went with him but no need, they were upfront and honest before he even got there about what the car needed and overall condition. From start to finish it was a great experience and has been a great car for my son for 2 years now. No surprise that my daughter will soon be looking for a van for her family and Gentry Auto is where she will go!
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Rowdy Smith
I was not impressed by their tactics and high pressure methods. Overall this was a disaster and I would not recommend anyone visit this place to purchase a vehicle. Please read the previous reviews before visiting this place. The husband was rude and this can be verified by the previous reviews. This place gets a one star since zero is not an option. Terrible customer service and lying to customers about buying their vehicles from auction. OVERALL TERRIBLE USED CAR LOT
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Eric Hyland
We were in the market for a compact pick up. Saw one we liked here and respectfully made a deal with Don and Brenda. They made the process very easy for us and the best part is they were very honest. He even gave us money for a new battery when the one in the pick up died before we completed sale. Id go back and recommend others to look here especially since it is supporting local business.
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Bradley Aernie
I had a great time getting to know Brenda and Don. They have excellent experience and knowledge in the automotive industry. They have competitive prices on some awesome cars. More importantly to me, they also have wonderful personal touch. We talked about a wide variety of different things besides cars and trucks. I am so happy and satisfied to be doing business with these fine people.
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Beth Odonnell
Brenda and Don, thanks for a great car buying experience! You are very trustworthy and stand by your cars. Even though there was an unforeseen issue with my car, you fixed it promptly and worked with me and I appreciate it. I am glad I took my brother in laws advice and checked out a car at your dealership and will definitely keep you in mind next time I am in the market!
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Todd Toporski
I recently bought a used van from Don and Brenda and had a great experience with Gentry Auto Sales. Don was honest, up front, and great to work with. I felt that I got a great price on the vehicle and was very satisfied with how I was treated during the purchase. I would definitely work with Don and Brenda again when buying a vehicle. Great people!
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Maureen Johnson
Heres my question to you... Do you want a Subaru? Then save yourself a whole lot of time and go to Gentry Auto Sales. I had a great time while buying my Subaru Forester. They dont budge on the price, but you do get a quality car from two amazing people who love their Subarus. I highly recommend Gentry Auto Sales to you!
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Jamie Hopkins
I bought my car from Gentry Auto Sales almost 7 months ago and I couldt be happier. They went above and beyond to answer all my questions I had about the car, and there pricess are very reasonable. I would totally recommend you to get you next vehicle at Gentry Auto Sales. This was easily the best purchase Ive ever made.