Category: | Jewelry Store |
Address: | 451 W 14 Mile Rd, Madison Heights, MI 48071, USA |
Phone: | +1 248-733-9362 |
Site: | stores.jared.com |
Rating: | 3.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
AM
Amy Edgil
Rude... I bought my husband a diamond bracelet online from Jared. It was a bit too big so I went to Jared to have a couple links taken out. Literally I am stopped at the door by a very rude lady, who asks what I need. When I tell her, she says it cannot be done by Jared because its not one of their pieces of jewelry. She hadnt even looked at it! I correct her nicely and let her know it is a Jared piece. She takes it off my husband and asks me for my receipt showing it came from Jared. I bought it with my Jared account and let her know that, and I have my Jared card. She then tells me she is really sorry, they dont have the tools to take a link from the bracelet. Really...unbelievable. She just didnt want to bother with it and tried every possible way to get out of helping us. I never even made it off the entrance door carpet. Unfortunately I had to take it, and pay, a separate jeweler to have the links taken out. We were made to feel uncomfortable at Jared. We felt like we were not welcome there and rushed away. I actually really love Jared, but this is the closest one to us, and we will not be returning.
MI
Michelle Mueller
After purchasing an engagement ring, we were excited over the knowledge they give while looking. Than after the ring arrived, the horrors and stress began, diamond was crooked in the setting, the prongs, which we payed more for, were all dented and scratched. Took it back to be fixed, and acted like we were a burden. Drove 2 hours to return it , said it would be done while we wait. We left to go do other errands, they said they would call when it was ready. Call never came, had to drive two hours back home, When returning two weeks later, one of the prongs was still damaged. In the meantime the payment statement arrives, and the monthly price was almost double. Had to deal with customer service to straighten that out..... Ugh!!!! Were told the price was more because we returned the ring and changed it??? Wow! What a disturbing experience to a purchase and time that is a milestone in a young mans life........ he has memories alright. Never, ever going back and I have never said that about a place as I understand having "bad days". This wasnt a bad day, it was a train wreck!
JE
Jennifer Egan
This store has what can be considered the worst customer service I have ever seen. My now husband purchased an engagement ring at Kays and a wedding ring at this Jared. At the time of the purchase, the service plan covered BOTH rings, as long as you had them fused by Jared, which we did. Apparently this is no longer offered, and now EVERY time we visit this Jared, we experience a lengthy debate followed by management calling corporate and corporate saying, "yes they have a grandfathered plan." We are assured they "put a note in our account" each time we have this battle. We now are getting a signed piece of paper from management but it wont matter; my husband is having the battle as I type this review with the same manager I dealt with literally 1 month ago (Katie). If we want to take advantage of our service plan, we expect an hour-long engagement to ensue before we can receive our paid service. Is this some sort of way to attempt to weasel out of their service plans? Horrible, horrible, evil establishment.
HE
Hedayet Khan
I was on the phone with fiance who was ordering it online from the Jared website (she had been in earlier, while I was unavailable, and they didnt carry the one she saw online), but needed me to find out my ring size. I asked for help with that and the guy asked me in a very condescending tone with a smirk "Youre just in for a ring sizing and gonna go to Kay to order it cheaper, huh?" That wasnt the plan. But I ended up calling fiance to cancel because I dont want my ring from people who make snide remarks like that. If youre going to spend your money on jewelry, go to a place where salespeople wont pre-judge your wallet by your skin tone, clothes, etc.
A
A Private User
First, I want to say that I love Jared, The Galleria of Jewelry. They have excellent prices, as well as outstanding service. This Madison Heights store, in particular, is horrible though. Their selection is smaller than most Jareds, and their sales representatives will rush you, try to up-sell you, and get upset when you dont purchase on the spot. Try the Hall Road Jared or the Great Lakes Crossing Jared. This Jared is garbage!
A
A Private User
I had a terrible experience with this Jared. I felt overly pressured the entire time. The worst part, however, was when they asked to check my credit to see how much financing I could get, even though I told them multiple times that I was just looking, they signed me up for a credit card! They only canceled it after I asked them to three times. Im never going back again.
JI
Jim Truszkowski
The staff at the 14 mile rd location was friendly & not pushy . They answered all of our questions & cleaned our jewelry. I purchased the Leo round .75 tcw diamond earrings in December 2014 for my girlfriend. They are crazy-sparkly even in low light, and she absolutely loves them. She also likes the Pandora bracelet and charms that I purchased for her there. -Jim in Warren
A
A Private User
I could barely get in the door before I was met with friendly smiles and warm greetings! There were quite a few customers inside, yet I had a very short wait and multiple representatives assisted me. My experience was very pleasant and I will definitely return!
KE
Kevin Hughes
They just want your money. They call you if they have a phone number ruining a potential surprise. They signed me up for a credit card when I just agreed to see what I could get financed for. I went to a local jeweler after this experience.
ME
Melissa P
I am VERY disappointed and displeased with the customer service mmy husband was given today! Never will I return to this location and neither will he! What poor and unethical treatment to be given from such a "reputable" jeweler!
AN
Anthony Vann
The staff is always welcoming, friendly, and knowledgable. I dont shop for jewelry anywhere else now. Their desire to help me make the best moments even more special has earned me as a lifelong customer.
RA
Ray Pozey
Money Talk Bull S@#! Runs a Marathon I can now check that off my bucket list I went to Jared enough said
LE
LeShawn Poole
Great organization. Polite , fast service
DE
Derrick Frith
Bad customer service, just bad.