Category: | Jewelry Store |
Address: | 6530 N Illinois St #101, Fairview Heights, IL 62208, USA |
Phone: | +1 618-628-0657 |
Site: | stores.jared.com |
Rating: | 2.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
TO
Tori Bridger
I am so upset with this place that I cannot stand it. I went into this store in April to buy wedding bands (getting married in October but we wanted to cross the bands off our list). We had to order my Fiances ring since his finger was too big and they did that without a problem. Then it came to my wedding band. I have a larger size finger and I found the perfect ring. NOT ONLY did I ask her if it would be able to be sized to my ring size (I am a 10.5 and the ring was a 7). She told me not to worry about sizing it until the week of my wedding so they can clean both of the rings at the same time they get sized correctly. I was skeptical but ended up buying the ring anyway because she kept telling me that they could size it no problem. I decided not to wait until the week of my wedding to size my ring and thank god I didnt. I walk in and ask them and the first thing they say is "there is no way we can size this ring to your size." I seriously was dumbfounded, not only did I just buy a ring that I would not be able to wear but they flat out LIED to me about my ring being sized. I have been a faithful customer spending quite a bit of money here and to be deceived like that made me just so upset. I will never return to this store in fact I cut up my Credit card with this company and plan to never return again. Update: After talking with a manager I was able to convenience them to exchange my ring for a bigger size but my wedding is in a month and I wouldnt be able to get the size that I need until after my wedding so they are going to order a size 8 and hopefully be able to size it to the right size. I gave them another star just for the older manager that helped me out so much! But I still will not be shopping here since the other employees are just out to get money.
AN
Angel Revelation
The selection here is amazing. Honestly, my experience started off rather negative. I was not greeted when I walked in. And after staring at rings for quite some time, and being passed up by 2 employees who never offered to assist me (no they were not assisting anyone else at the time) I was finally approached by the manager Trish. She was friendly. But the real reason I am giving this place 5 stars was the unbelievable customer service I received from an Employee named Josh. I couldnt ask for a better person to help me find the right engagement ring. He was beyond friendly and made me feel comfortable. He made sure that even when he made suggestions he would constantly make sure that it was along the lines of something that I wanted. He never forced anything on me and was very patient with me. He worked with me for about an hour and a half to find the right ring. He seemed to genuinely care. He also told me that he had proposed about a year ago and that he knew how much anxiety can come with it, and that I should not rush and take my time. He is the reason that I will be returning to this store for all my Jewelry needs and is the only person there that I will do business with. Trish as well, but from what I could gather she doesnt necessarily do a lot of selling, she seemed rather busy with paper work so I really appreciated her approaching me. For any of the men out there looking for engagement rings, FIND JOSH!!!! Hell get you the best ring within your budget and keep you laughing the entire time. I am not easily impressed, but Josh was simply exceptional.
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Sean Ritter
So I wanted to surprise my fiancé with jewelry for her birthday and decided to go to the nearest Jared store. Upon arrival, the only worker on the floor was an employee by the name of Teasha (wed actually met before when I had to get a fewelry repair), who was conveniently chatting it up on her personal cell phone instead helping the customers. The manager, an older man, came out onto the floor to help the increasing amount of waiting guests and to my astonishment, did not even make a move towards condoning his employees rude actions. After waiting a half an hour with no help to purchase my already picked out jewelry, I left. To tell you how well this business was ran, the employee by the name of Teasha was STILL on her phone when I left. I did attempt to get her attention, but she told me to "Hold on a minute" and kept talking on the phone. Needless to say, steer clear of this Jared, the employees are incompetent and do little to help you make even the simplest of purchases.
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A Private User
I have been completely turned off to Jared from three consecutive trips to the store, tonight being the worst. I went with my friend who did not know exactly what kind of ring that she wanted, and they completely ignored everything that she said and only wanted to show her the most expensive diamonds available. Besides ignoring her wishes, the saleswomen were also derogatory, appeared clueless about what they were trying to sell, continuously spoke about themselves, and were without knowledge about their products. From diamond shopping for myself, I have learned a lot from other leading area jewelers. Even after sharing that I have education in this area, the two saleswomen tried selling us a yellow diamond and even went so far as to hide the certification sheet on the diamonds from our view. In conclusion, small selection and consistently terrible customer service. Save your time and money by going elsewhere.
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A Private User
There is a short old caucasian woman that works here...STAY AWAY FROM HER. She constantly referred to herself. She disagreed to what i wanted. For the ring i picked out her words were "that doesnt look like an engagement ring." She consistently reminded me that "oh these rings are OVER $5000 so lets look over her" i never gave her a price range. Each ring i picked up, she said " oh i dont really,like that one for you." ... I really had my heart set on a certain style... But after meeting with her i am no longer doing business with Jared The Fooler . I also received a gift for Christmas from here.. One diamond fell out. Two diamonds fell out. I took it back they "fixed" it. The next week 5 diamonds were missing! I had a bracelet from them that broke. I took it back. The fell off again when i walked out of THEIR door. If possible... Find a different jeweler to go to.
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Mariah Ceglecki
My experiences with this store has been wonderful each and every time I go in! The associates always go above and beyond, I always find what I look for, and I always walk out of the door with a smile on my face! The first time I came into the store, my fiance and I were going engagement ring shopping. Between the two of us, I think we were in the store for a good two hours, and the associate we worked with was so patient. We have been in numerous times since then for various gifts, and always found exactly what we were looking for with the help of an associate! They are always very knowledgeable. Ive also had no problems to bring my ring in for routine cleanings and maintenance. I will definitely continue to be a repeat customer!