Category: | Pet Supply Store |
Address: | 4250 N Alafaya Trail #240, Oviedo, FL 32765, USA |
Phone: | +1 407-359-5599 |
Site: | petsuppliesplus.com |
Rating: | 4.6 |
Working: | 10AM–5PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Mary B
I have been loyal to our Oviedo Pet Supplies Plus since they opened. Theyve always been super welcoming, friendly, and helpful. They have great prices, and I love that they give discounts to first responders. I always donate a couple bags of treats or cans of food for animals in need since they are so generous with their discount. My experience today, however, turned me from a loyal customer to a customer who will no longer shop at any Pet Supplies Plus store. I purchased a crate a couple weeks ago for our collie to use in a hotel during an upcoming trip. Two days later, we found out she has cancer and her remaining lifetime can likely only be measured in days, not weeks. We cancelled our trip, and I went in to return the crate today. IT WAS COMPLETELY SEALED, NEVER OPENED. The crate was large so I went in the store to get a cart. The gentleman at the door asked if he could help me, and I mentioned I was returning a crate. His smile quickly faded. When did you buy it? Has it been opened? I told him the girl at the register told me I could return it within 30 days if we didnt open it. He said the manager was not accepting returns because people were buying items like crates before the hurricane, using them, and returning them. Im sorry people take advantage like that, but this box was completely sealed and intact. I brought it in to the store and the manager, R****, who has always joked and talked with me in the past, completely treated me like a criminal. They checked that box with eagle eyes and finally agreed to give me a refund. She then asked in a snotty attitude if I was going to donate to help animals displaced from the hurricane since I was getting a refund. In my head I was thinking, "Not after the way youve treated me." I politely declined and will donate in other ways now. I never lost my patience, thanked them and kept a smile on my face, but I sat in my car crying for 15 minutes afterward. You guys showed your true colors today. I will not step foot in there ever again and will drive 1 mile further to another pet store for our other pets needs.
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Mackenzie Hager
Great selection for cat products. I live in Winter Park, and while there are plenty of specialty pet stores around us for dogs there arent a lot for cats. I typically have to go all the way to the Colonial PetSmart for cat stuff. However, since I come up here for school this location is perfect. The staff are wonderfully friendly and it is an extremely clean store. I was offered a coupon as I was browsing cat food and I got into a conversation with a very nice employee about cats. Im happy they are starting to do adoptions there. My boyfriend and I will certainly be back!
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Michelle McCracken
Called this place to ask if they carry canned kitten food by Merrick. A woman answered the phone asking "how can I help you". I said "would you be able to tell me if you have an item in stock?" She said "No. I have customers in front of me. What is it you were looking for?" I told her the item. She said "if you call back in about twenty minutes I can help you then." I called 20 minutes later and she picked up the phone and said "hold please", placing me on hold immediately. I waited on hold for 15 minutes before hanging up. No I do not recommend this place.
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Elizabeth Wait
This is my favorite pet store. The prices arent super cheap, but its worth it. It is the cleanest pet store I have ever seen, and the animals were all healthy and happy (including the fish, which is rare). None of the animals paced or looked stressed, and the fish section was not gross/ containing a bunch of dead fish. The staff were all knowledgeable and super friendly, and even knew the names of multiple customers dogs when they walked in. Furthermore, it had the brand of cat food that I get that I cant always find!
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Ivangellys Gonzalez
Love this Pet store! They have awesome prices, allow competitors coupons (huge plus). They also have a 2 pet dog washing/ drying station, that has a huge selection of shampoos. They offer a dryer to dry your dog, as well as protective gear for the owners. You can use the dog wash per wash for an awesome price, or pay for 5 and get a discount.
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Taylor Cronk
I disagree the live animals are treated amazingly by the staff. We had an awesome experience, they carried all and more then what I needed for my animals! The staff was super knowledgeable and really went out of their way for us. We found our new pet shop for sure!
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mario vanegas
The dog wash station is a GREAT idea. For those really muddy park trips or just to keep your home from smelling like wet dog after bathing them in your own bathtub. I love the selection that they have and the staff is pretty friendly too.
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Walker H
The employees have always been helpful, and they go out of their way to greet people and offer help. The store is clean and well organized. I mostly come in for the bulk seeds, but they also offer good deals on cat & dog food.
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Katherine Woss
Great customer service, made our day with how the assistant manager carried our dog food to the car and was just very pleasant. Wont shop anywhere else for my pup.
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JOHN MUELLER
Nice store, with good prices and a large selection of Cat and Dog items. They even have a place for you to wash your dog.
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Dan Williams
The staff was incredibly helpful. In and out in 5 minutes! Decent prices too.
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Matthew Self
One of my favorite pet stores. I go there almost every day.
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Robert DeFelice
Amazing staff. Friendly and helpful! Great pet store!
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James Aglio
Great staff. Best prices. Love this store.
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Bob Pizzurro
Good place, knowledgeable folks..
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Jackie Mcclarren
Customer service is always best.
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Geraldine Clark
Great