Pacific Sales Kitchen & Home

Category:	Appliance Store
Address:	5151 Mission Center Rd, San Diego, CA 92108, USA
Phone:	+1 619-358-8023
Site:	pacificsales.com
Rating:	1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 11

Reviews 4

Ricardo Moreno

Terrible customer service. I bought an over-the-range microwave from a girl called Kristy. They told me it would be delivered the next Wednesday (after checking their inventory). They took my $450 and they told me they would call a day before the delivery date to confirm. A couple days later they called me and told that all the Microwaves they had available were "spoken for" but that they should receive more on October 1st. I called today to confirm that I would get my microwave shipped on October 1st and the guy who answered the phone had a terrible attitude. He told me that they would receive 3 microwaves like the one I bought, but that other people might be first in the list. I asked him to check the list and he told me he could not do that. I asked him to talk to a manager, and after leaving me 15 minutes on hold he came back and said that all the managers "were in a meeting." Are you serious? I called their customer service number and the lady there told me that I had actually been bumped down in the list to October 15th. What? What is this list? I feel like Im trying to get into a popular club or something. I said that I wanted to cancel the order and get a refund, and she transferred me to the local store. Same guy answered the phone and he had most terrible attitude as he was asking for my credit card info to issue me a refund. I would never recommend this place. Im still waiting for the email confirmation and the refund.

Wes Daniel

Do yourself a favor and go somewhere (anywhere) else for your appliance purchases. Last year I bought a new refrigerator from Pacific Sales and bought their AMAZING 5-year extended warranty with it. According to the sale people, these extended warranties are life savers. Well, 14 months into my ownership, my refrigerator stopped cooling. I reported it and then the frustration started. Today is 6 weeks since I first reported the refrigerator not cooling and, despite two repairmen coming to the house, its still not working and nobody is being responsive. Seriously, get your appliances anywhere else. Unless you like having your money stolen from you.

James Kennedy

Terrible delivery service. They promise to deliver within a specific time window and then completely disregard it. I have had two purchases now in which the deliveries did not arrive on time. The first time I had to wait 45 minutes extra. The second time my tenants waited 1/2 hour extra and had to leave.

Sean Doherty

1 star just for the customer service guy hanging up on me, claiming that he couldnt hear me after I just asked what his name was and he replied. You dont hang up on customers, unless you want to piss them off and have them leave you a review online.