Sprint Store
| Category: | Cell Phone Store |
| Address: | 17430 Southcenter Pkwy, Tukwila, WA 98188, USA |
| Phone: | +1 206-394-2500 |
| Site: | storelocator.sprint.com |
| Rating: | 1.9 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
Location
Photos 1
Reviews 4
JI
Jimmy Pickens
Ive been a customer with Sprint for almost 14 years, maintaining an account with 2 lines the entire time.
Not to take away from some of the employees who Ive dealt with over the years and have excellent experiences dealing with, Sprint has lost sight of their customers, not even being able to provide and adequate overall level of customer service any longer.
I recently went into the store and the representative I worked with was perfectly pleasant, but he was showing me phones for a potential upgrade. My preference is a slide out keyboard and there are few choices any longer. I asked about the LG Mach and he relayed that it wasnt the greatest of phones.
I went in a 2nd time and a dealt with a different rep (again, perfectly pleasant, which apparently is the exception in this location cause there are some folks with serious attitude issues working here) and he highly recommended the LG Mach, so that is what I got, thinking Surely Sprint wouldnt sell junk.
Within a couple days the phone would power off. I thought I was doing something wrong. The frequency of this increased. I took the phone in today (3 weeks after purchase). ALL they will do for me is order a refurbished phone. Not a replacement. Not an exchange for something else. But a refurbished one. This because I didnt bring it in within 14 days of purchase.
And yes, I do pay $18 a month for their insurance.
I came home and called Sprint customer service. The rep I was talking with was unable to help, but he was very pleasant and courteous about it. He suggested I contact the manufacturer.
PR
Prodigal Pope
So they sell me a new device, which malfunctions on the 15th day I own it. They say they cant do anything for me since its past the 14 day bla bla bla. After much angry discussion someone there finally orders a replacement phone for me (which wont be new, even though I bought a brand new one there wtf???) and tell me it will be 3-5 days for the device to arrive. I call in on day 5 and the rude girl who answers tells me it hasnt arrived (as she earlier told me) and that it could in fact take another 10 days...or MORE. So these people dont even know wtf they are ever talking about. So now I ask if they can just go ahead and call me when it arrives instead of me having to check for it all the time, especially considering that the nobody seems to know if/when the phone will ever arrive. She says they will send a text to my device when it arrives... I ask her why they would send a text to my broken device which I wont be able to see or receive since the device IS BROKEN REMEMBER??? Her answer is thats "the procedure" and she cant call or text any other number. Honestly she didnt even make any type of effort towrad customer service and was very short with me as though I were inconveniencing HER somehow!!?? At this point in the conversation she asks "Is there anything else we can help you with?" An obvious dismissal to me. Help me with "anything else"? They didnt even help me with THIS issue, how could they help me with anything else?? Come to think of it, they didnt "help" me when they SOLD me the phone, since it broke a few days later. If i remember correctly though, when they were trying to SELL me the phone they were SO nice and "helpful", but once they have your money they quickly lose the charade. Also, when they tried to upsell me services originally, I said NO to everything, but when I got my next bill I noticed they had signed me up for some of those extra services ANYWAY. The rep LIED and they are taking money from me that I did not authorize. AND I DONT EVEN HAVE A PHONE. Im switching carriers TODAY and considering my legal options for recovering the money they are overcharging me. Anyone considering this store or this cellular carrier please take this and other neg reviews here seriously. DO NOT USE THIS STORE ESPECIALLY THE REPS LIE AND STEAL. Run from this place. Not to be trusted.
JE
Jessica Rogers
I have had a LOT of issues with my phone since my husband and I signed up a year and a half ago. Because this is the nearest store to our home, this is where I always go with any issues. Every time I have to go in there, the employees are always so rude, condescending, and interrupt and talk over me when Im trying to explain what the problem is. Tonight was the last straw. I had an issue with my phone, which it turned out to actually be my fault. I guess my 1 year old got a hold of my phone and slobbered all over it and I had no idea. The rude girl "helping" me kept giving me disgusted, dirty looks. Even the tech guy behind the glass was giving me the same looks and laughing, as if at me, as he and the girl were talking. When they found moisture behind the screen, they conveniently couldnt show it to me because he had already put the phone back together. When I asked them to show me the moisture she huffed a huge irritated sigh and asked the guy as if it was the biggest imposition anyone had ever asked her to do. Because the issue was something that was actually my fault, I have to go through insurance. When I asked her about this she told me we didnt have insurance on my phone, which is a flat out lie. I ALWAYS have insurance on my phones and we have bills to prove it. I worked customer service for 8 years, 2 of which were with T-Mobile. I know customer service. They obviously do not train their employees how to treat people because whenever Im in there, they are so rude! Worst service ever!! There is only ONE employee in there that I have dealt with that was actually helpful. I dont remember his name, but he has the big afro hair. He took the time to listen to the problems I was having and took his time trying to find a solution, unlike everyone else who, if you arent going to make them any money, they just blow you off. I will never return to this store ever again. I will drive out of my way to go elsewhere and I recommend others do the same.
MI
MikaL j Brashear
Almost 3 months after walking into Tukwila Sprint near south center, my new iPhone 6 had malfunctioned in so many areas. Over one year I had to go back and forth between Sprint and Apple, Sprint who wouldnt take the time to give a collegiate try, hell at that point I would have settled for an elementary effort. One employee in particular, Freddie, while tapping his fingers on the counter, fidgeting non-stop as Im trying to concentrate did not help matters. Hes VERY argumentative. Within earshot of other customers, employees, loudly saying things to / at me making it appear if I were the combative one. After over an hour he did nothing in ANY way to help me. I go back next day, 5 employees standing together, no customers and guess who I have to "help" me, yep!, Freddie, ugh. Knowing what I do of him to date, I keep my composure to the best of my ability. Almost same scene--finally I asked if I were keeping him from something? With his restless, nerve wracking way says, "Yeah, I remember you, I helped you for an hour yesterday!" I reply w/there you have it! I apologize if you had to do a job youre paid to do, reminding him of the "old school way" the customer is always right, yet if not, it doesnt help by you acting as if Im taking up your time, you do not try to problem solve anything w/me & youre argumentative/combative. All throughout the year being charged between $120 - $145 monthly using an old flip phone I owned, incapable of having access to all Im paying for. Finally two young ladies worked with and for me, making sure all was good to go: my iPhone , tablet, and me :). I cannot wait to be out of this contract which Sprint throws in so many monthly fees, some they admittedly say by law they do not have to charge, do anyway.