Category: | Hardware Store |
Address: | 220 Grant Rd, East Wenatchee, WA 98802, USA |
Phone: | +1 509-884-6647 |
Site: | acehardware.com |
Rating: | 3.2 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–5PM |
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Jared Slone
Cashier tawnya was extremely rude. When I brought my purchase to the register she asked me how much they cost. I told her I have no idea. She then told me that there was nothing she could do about it. I was told by tawnya that I would have to go back and write down the prices of my objects and come back. I inquired about a price book that she could look the items up in and she informed there was not one. Eventually, tawnya called another older individual over and he seemed very disturbed that he had to cease the nothing he was doing and assist a customer. Another eventually later he came back with the objects in question and their prices. I checked out and left. This location is close to my house and usually has the things I need. However, the customer service is rarely acceptable. There always seems to be plenty of staff working but none of them in my experience are willing to help you.
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Doyle Goolsby
Ive found that the customer service is less than adequate - not helpful on many needs in many departments. I went there this morning with a simple home irrigation need. The employee who waited on me knew nothing of what I was talking about - plus he seemed to care less about my need or me. So, I went across the river to a competitor of Ace Hardware-East Wenatchee and they took care of my need in less than 5 minutes. Received excellent service, so in the future I will drive the extra mile or two to get great service and advice.
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Jonathan Hyry
A great place to go if you need common tools and household repair/improvement products. The employees are generally very friendly and helpful. Lower rating than I want to give because their advice has unfortunately led us astray multiple times in the last month.
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Tim Gates
Good selection, usually someone close by to ask a question when Im stumped, and the cashiers are always friendly (one young lady did keep calling me "Sir"... theres no need for that kind of language).
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Veronica Frost
They are a good place to find all your hardware needs. Although getting help to find something specific is a little hard.
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Oleksandr Huk
Came in to get a key copy done and got helped right away, quick response and really nice!
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K.C. Hartman
great eclectic selection of tools, materials and nuts/bolts
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Mauricio Tellez
Horrible service