Birch Family Pharmacy

Category:	Pharmacy
Address:	493 N Main St, Tooele, UT 84074, USA
Phone:	+1 435-882-7775
Site:	birchfamilyrx.com
Rating:	4.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed

Location

Photos 29

Reviews 15

Deborah Pemberton

Ive never been treated so rudely in a retail environment. Pharmacy tech Lynn, should not be working in customer service. I went here to get prescriptions filled after surgery. Birch tells me there is a problem with my insurance, the prescriber is not an approved provider & if I want the meds Ill have to pay for them, which I did. Then I called my ins, & the prescriber is covered. I call Birch, & they tell me to come down for a refund. When I show up for the refund, Lynn tells me that the doctor isnt covered. I assure her that he is. She tells me tough luck, that Ill have to call my ins to have them fix it in the system, & she throws my receipts at me. I told her someone at Birch told me to come get my refund, & I already traveled 32 miles to get this fixed, cant we just call the ins right now. She was pissed; she didnt want to help. She prints off a page showing the error to prove it to me. She calls the ins & while shes on the phone with them, says sarcastically (extra loud so that I can hear) "Can you tell her that, because I already told her & she doesnt believe me?" After that, she was transferred a few times. Lynn didnt tell me I could sit down to wait, would not update me on if she was making any progress & kept complaining about being on hold & transferred. I had been waiting 90 minutes at this point. The pharmacist, Chase, comes over and tries to help. Finally, Lynn hands the phone to me. Only then do we make progress. They are able to find the doctor under a different working address. I hand the phone back to Lynn. I hear the ins person walking her through cuz she doesnt know how to fix it. I finally hear Lynn tell the ins co that it finally went through. It turns out, it was Birchs fault all along because they entered the wrong provider ID when they filled the prescription. Lynn tells me to go down to the cashier without a "thank you for your patience," no apology, nothing; she wouldnt even look at me. Lynn should not be working in customer service. I spent a total of 100 minutes in Birch waiting for this to be straightened out, plus the 30 minutes I waited the previous day. I will NEVER use this pharmacy again.

R. Derrick Pemberton

My favorite Pharmacy. Go inside and find a well organized store with all your medical supply needs without the Clinical feel of Wal-Greens. They even have some of the more common DoTerra essential oils priced at (or close to) the member price.

Heidi Mcmanigal

Awesome customer service, the pharmacist was very kind and so helpful. They helped me locate a cost savings card online for a very expensive prescription to alleviate the out of pocket cost of the prescription. Thank You Birch Pharmacy!

Valerie Stahl

They have many services and are always happy to order and carry new merchandise just for you. Love the owner and all his staff. He has even come down on days their closed. Great place.

Jessica Knoblauch

Fantastic Service! Very fast and friendly. Always available to answer any questions, no matter how busy they are. My boys love going there-the staff treat them like grownups.

Jonathan Sweatfield

Other pharmacies in town told me my medication was unavailable, Birchs stocks a medication for me alone, as a new patient! I will not use another pharmacy in town again.

Carolin Quist

Very friendly staff. They help search for items you need. They also found coupons for my prescription just because they chose to be AWESOME!!!

Beth Gray

Friendly neighborhood pharmacy. They are able to do compound prescriptions. When I have needed hard to get Rx they were very fast at ordering.

Stephen Hill

Friendliest Service from any Pharmacy ever they treat you like Family

Roland Howard

Fast service compared to other pharmacys in town. Friendly staff.

Natalie Sant

Very nice pharmacy and very clean. Helpful and knowledgeable staff

Connie Miles

Friendly service and will order specific brands of medications.