Category: | Office Supply Store |
Address: | TX-8 Beltway & Fairway Plaza Dr, Pasadena, TX 77505, USA |
Phone: | +1 281-998-0787 |
Site: | officedepot.com |
Rating: | 3.5 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM |
KA
Kant Sleep
I came in today to get 2 documents printed. I stood in line patiently for about 10 minutes, after which a few more customers arrived. My turn came and the cashier told me to email them the documents. So I quiclky sent the email which took less than 1 minute. I was still in line and another man was standing behind me. She let the other man go ahed of me after calling his name out, she had recieved his email. I didnt say a word. I just waited knowing she let him go ahead of me. He was done and again she let another person go, this time I asked if her manager was working and she said she didnt know where she was (at this time another worker was standing, working along side of her and said nothing. I let her know that I was in line first and the other customer who went ahead of me agreed. She said I needed to resend the email and continued to help him. I showed her proof that my email went through and then I re-sent the email using another address. A few minutes later she said that it was in the junk mail and thats the reason she didnt see it (most likely a very common problem). I ended up beind seen and asked for the manager again, who turned out to be the lady standing next to her the whole time. I asked the manager why she thought it was polite to let 3 customer in front of me when I had been there first. She said it was because they recieved the other customers emails first. Thus was untrue, the reason was not that she had recieved their emails first, it was because the cashier didnt check the junk mail.
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Jessica S
The manager Mary is rude. Came up to her to ask about something and she never looked up from her computer, when she did, she sighed and then proceeded to say in a short, annoyed tone, that the product is "over there"... didnt bother leading me to it or anything. I told her I had already looked over there and she just looked back down to her computer and kept typing away.... mind you this was at like opening time so I mustve been the only other client here. Lady, you work in customer service, suck it up and put on a face. Welcome to retail! Rude management for sure. Otherwise, the store itself is great, has everything you need, except they dont carry a wide variety of photo paper. Theyre always out of the semi-gloss no matter what day of the week. Most of the other staff is very nice and helpful
KA
Kara Salazar
If I could give no stars I would. I was literally treated as though I was not speaking or purchasing items. I simply wanted a coupon applied to things that were purchased the same day. The young lady was completely annoyed by even having to help me. I asked to speak to the store manager Mary. Shocker Mary never showed up and I was told that she left after the rep had just spoken with her directly over her ear piece. Robert the acting manager is completely rude as well. Their dimeaning attitude and HUGE lack of customer service is what has lost them business over the years. Customer service is the field your in people!?!?
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Manuel Gonzalez
I never review but this has happened more than once. I truly believe some of the staff are racist and they are a sad excuse for customer service. Never again will I go and spend my money there. Stood in line for literally 15 minutes with no customers in front of me, one manager in front of me and another on the phone. No one ever acknowledge that I was there or Ill be with you in a few moments. I literally just put my stuff down and walked out. I wish I can complain to the manager but unfortunately one of the guys was one of the managers. Zero starts for me.
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Russell Jeter
I was very displeased when visiting this location due to none of the employees. They were all standing around the middle island section chit chatting, I walked past three employees with a confused look just to see if any would offer help but no one did until Marco came all the way from the back of the store to help me out. He may not have known all my questions about the laptop computer that I was purchasing but he was more than willing to print up information and specs on the product. He is the only sales adviser Ill use from Office Depot after that.
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Critter Daniels
I like these stores for my computer & printing needs or special projects but almost a year ago my favorite location moved, your location is closest but is a pain to drive to, the other place I could see from the street. Your staff helps in a fair way, they act as if in a gameshow to sell as much as they can and then disappear so my second question never gets attention and only buy the main item and never look around to buy more stuff.
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Shawna Booker
My Husband and I went to purchase several items that were advertised in their sales flyer. Most of it was out of stock or just plain overpriced. My guess is the quality of goods sold, the prices, and lack of inventory are the main reasons this chain is sinking. I will be looking to Amazon from now on for my business needs.
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Scott C
The store is poorly maintained and the checkout process is ridiculously outdated. The employee who checked me out was not really trained for the register and was only loosely paying attention to the job at hand. I will shop elsewhere for office supplies.
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Joshua Harris
Good place for office supplies, but the service is terribly slow and last time i put something on hold they pulled the wrong item.
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Barbara Randall
Staff was very helpful and courteous. Check out was easy without a long wait even with several customers in line.
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Hannibal Hendrix
If youre looking for a zebra 402 then this is your place. Its a Precision writing instrument
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Mike Morales
Friendly staff knowledgeable of their products ...thier service is great.
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Kaitlin Michelle
Had trouble returning an item, even with receipt, but otherwise fine.
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Jose Fabian
Muy buen servicio
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Patrick Gebhart
Its an office depot. Has all the stuff you need just a little pricey.
YO
young pharoah
Worst office depot!Nothing in stock horrible customer service
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Pedro Quezada
I like that this location doesnt seem to get overcrowded.
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Clarissa Gardner-Warren
Odalys was very friendly and had great customer service.
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Danny Joe
I purchased a refill for my pen without any assistance.
HE
Henry Juarez
Horrable! I got home and they ask me how my visit was.
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Juan Antonio
The staff needs to be more polite, smile doesnt hurt
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Green Beach Sox
Only been here for copies. Great service. Very fast
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Mark Anderson
Had what I needed (an office chair) at good price.
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Leslie Bellerose
Easy shopping, helpful employees, and good prices
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Dulce Cubana
Rude staff that moves slowly. Long wait times.
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Jan Wells
You need office supplies this is where you go.
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Angel Portela
Bueno
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Brandon Godbee
Service was meh, prices were the same.
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Oren Molovinsky
Great service at this location!
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Heather Henderson
The staff is always helpful
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Nyomi Villarreal
so quite , and nobody helps
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Nora Zelaya
OK store for home neefs
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Luis C Rodriguez
Nice and fast service.
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Tim Milligan
Not very helpful staff
JO
Jodi McGee
Great selections
SI
Sista Audrey
Great location
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Luis Bustamante
Just like it
EU
Eusebio Pasillas
Good deals