Rack Room Shoes

Category:	Shoe Store
Address:	5132 Kyle Centre Dr #110, Kyle, TX 78640, USA
Phone:	+1 512-268-1815
Site:	rackroomshoes.com
Rating:	1.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 6

Reviews 5

Binky Bay

I bought 2 pairs of shoes on the 6th. I called on the 7th because one of the pair of shoes were hurting my feet. I called and one of the ladies said I could exchange them for a bigger size, and they would hold them for 3 days. Well, on the 3rd day, I went in to exchange them. The young lady who was very helpful, started working on the transaction. Connie, the store manager grabbed them out of my hand and claimed they had been worn and they would not exchange them. The shoes I purchased had a rugged, grey, sole on the bottom, so they look used. Thats the way they came. She rushed me out of the store as if she was busy. The store was completely empty. I called when I got home and spoke to her. My wife heard her raising her voice at me while I was explaining to her the situation. She didnt want to hear it. She was very rude! I will not be going back there anymore.

Donna Pells

As I went into Rack Room Shoes, for the first time, I was pushing my 9 month old daughter in her stroller. The front doors are not automatic, so it was a challenge getting through the door. As I struggled and made it in, I looked at the counter and two employees were standing there, watching me, doing absolutely nothing. No reason that they couldnt have walked over and helped open the door for a customer in need. We looked around, didnt find anything that fit my daughter, and on my way out, the same two employees, still standing behind the counter talking to each other, and watched me struggle to open the door and push the stroller out. Really? Terrible customer service, so I will never spend a dime in there!

Steve McKeta

Horrible staff, lady at the register was very condescending as soon as you walk in and would just follow you around staring, never asking if you needed any help. I planned on buying a couple sets of shoes there today but took my business elsewhere

Madyson McAllister

They dont have the shoes my dad got me in my size and to top it off I had to ride the bus all the way through Austin just to get to the only location in this city. The two by my house arent in Austin. This is terrible service in my opinion.

Gisselle Gonzales

The lady working on the day we went was kind of rude.