Office Depot

Reviews 3

ST

Stacy Diaz

DO NOT COME HERE TO GET YOUR PHONE FIXED. Im usually not one to write reviews but I had to for this place, if I could give this zero stars, I would. This office depot now offers phone repairs and one of my coworkers suggested I should go there and get my IPhone 6 screen repaired there that had just shattered moments before.Before I went I called and the employee kept on saying they couldnt hear me at all and stated that it was my line but I could hear them perfectly well. So I called 3xs again before someone could hear me well. Once I got confirmation that their tech station was open, I drove there. When I got there the assistant manager, Will, took care of me. When checking in your phone, they have to do a checklist to ensure everything is working or to see what is damaged. Of course the only thing that was damaged on my phone was the shattered screen. I left and went back to work. Maybe 30 minutes later, Will calls apologizing saying the screen he had for my iphone was cracked and he didnt notice that until he had already put it on. I go to pick p my phone and he tells me that he will order me another one and they will be calling me when they recieve it. This was Febuary 8th. On the 9th I recieve a phone call saying the new screen for my phone is available but I couldnt make it into the store until Friday and the employee tells me on the phone that I can come in anytime on friday that the tech person will be there. On Friday, I get there around 10 am, there is no tech person there so the Operations Manager takes my phone but he doesnt do a check of my phone to ensure everything is working correctly. He tells me my phone wont be ready until 12 because the tech person doesnt come in until 10:30. At 12, I go back and pick up my phone. Everything is fine until later that day I try to use my apple pay but its say anything regarding my finger print. I googled why its not even letting me set up my finger print and I read that it was probably messed up while they were replacing my screen. I call the store on Saturday and they told me that I should bring it back to get it checked out but I couldnt because I had work at 3. Instead, I went on Sunday , Will was there. He checked my phone out and said something that attatches to the home button was burnt out that they were going to have to send it out. He said that he could send it out Monday (2/15) and get it back Wednsday (2/17) so I agreed. I brought it in on Monday and once again the Operations Manager is there and he takes my phone and doesnt even check it in. Wednesday comes and goes and my phone didnt arrive so I decided to go to the store on Thursday. Will was there and he called the place they shipped it off to and told me that they recieved it Wednesday and were working on it that it should be here by Saturday. Saturday came and still nothing, so I called the store and spoke to the Operations manager. When I told hime who I was he said "You still havent gotten your phone yet?" No, No I have not and Im as surprised as you are. He told me he would call up but they were closed. I asked if there was a tracking number I could have so i could track it my self and he said no. He then said it should probably be here by Monday. Im so tired of calling and not getting any real answers. When I asked to get my money back he just replied with "Well talk about it." Hell, this place an keep my money. They need it more than I do with the crappy job their doing. This place has given me nothing but headaches. They dont care about the customer all they care about is the money. They shouldve been calling the place and leaving voicemails about my phone. Its been a week without my phone and by the looks of it I probably wont be getting it anytime soon. I would recommend going else where to get your phone fixed. Heck, the wait at Apple is worth it compared to the headaches this place has given me. DO NOT COME HERE TO GET YOUR PHONE FIXED.

AN

Andrew Black

Never once have I written a bad review for any business, but here goes nothing. In short, me and my girlfriend were shopping for a desk for her new apartment in Dallas. We found a nice little lightweight and ergonomic desk on display here. We asked if we could perhaps buy the desk that was on display. The manager informed us that we could not unless there were no more desks in stock... something about a third party company assembling the desks for them. A few minutes pass, nobody is helping us or trying to sell us anything, we eventually ask a Sales Associate if there are any of this particular model of desk for sale or if we could buy the display. She seemed very unsure of her job and had to ask the manager about everything. The same manager who had told us already that we cannot buy the display. We assume that he must have been offended that we asked twice whether we can buy the desk on display. We think this because the Sales Associate returned (once again from asking the manager) and she told us they were out of stock for the desk on display and that we could not buy the display either. Two things here. 1. Why is there a display desk if there are no desks in stock? 2. The manager had previously told us that if there were none in stock then we could buy the display, so why couldnt we? IT GETS WORSE. A new manager shows up. A good manager. He was very attentive to our questions. We were asking about a different desk at this point. I realized that this guy had it together and asked again about the prior desk. He said they had several in stock and that we could buy it today. The other manager appears to have lied because of a personal vendetta. The reason Im giving it one star is because my girlfriend and I wasted twenty-five minutes of our lives with a crew that had no desire to sell their merchandise to a customer who was ready to pay and who was being respectful. My girlfriend was upset and I was embarrassed. Then the new manager showed up. I wont tell you if we bought the desk or not.

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VENKATESHWER RAO

I actually came into the store, Officedepot,1000 W Airport Fwy, Irving, TX @ 11.45 in the morning on 4/11and asked for help to show me a Time-Clock for my employees.. I honestly could not believe that I was treated so awfully.I sked for the help for one girl( there were only two employees working at that time one Manager and other is this girl). She gave me a smirk look and said “just go to isle 10,11 and you will find” never bother to even acknowledge that there is a customer and needing some help.I came back and said I can’t find then she came and sha does not know where that item is and she has been extremely rude in her language and disgustful in her attitude towards the customer ,because I was brown. The store manager and this employee should be fired for lack of customer service and the scant attention they paid to customers .The manager had been on a phone call for the 25 minutes of time while I was there. I planned to spend about $500 at the store and decided “not to” spend my money here due to insensitive ,despicable and loathsome behavior and attitudes of these two employees..My future purchases also would not go to this store as I employ about 29 people and spend about $350 dollars per month on office products. As the consumer I feel extremely disappointed by employees who were very unpleasant to do business with as well as seen to be lacking knowledge of the store products and their availability. I find Offiicedepot disgusting and feel that their racist policies ought to be challenged (mistreatment of customers