Category: | Beauty Supply Store |
Address: | 2030 Glade Rd #208, Grapevine, TX 76051, USA |
Phone: | +1 817-416-2767 |
Site: | stores.sallybeauty.com |
Rating: | 3.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM |
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Jami Montgomery
Pathetic, lazy, unknowledgeable individuals work here. If you want/need assistance forget it. I asked for a product that was on their current add (emailed the same day) and was told by the associate she wasnt sure what I was talking about first of all. Then after asking someone else, I was told they didnt have it and wouldnt receive the product for another 2 days. After contacting customer service and spending 30 mins on the phone, I was then told they actually had the item in stock. The staff does not know how to provide customer service. The associate was simply too lazy to go look in the back when the product was not seen on the shelf. Visibly frustrated that she was contacted by customer service and made to go get the items, she did not ask for my pro card # and she tried to charge me $12.99 for an item that was $4.99.
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Alayna Utley
As someone who deals with customers, I know it can be frustrating sometimes. But Ive never in my life seen such horrible customer service. all I wanted to do was buy a $45 blowdryer but they kept telling me it was actually $70 when the sign clearly said $45. They were so rude about it and were talking to me like I was the stupid one. Since it was such a big deal I said I wasnt interested anymore. As I was leaving they didnt say a word, no sorry about that or even have a nice day. I asked to have the manager contact me to address the problem but its been 4 days and havent heard anything. I felt like I was dealing with a bunch of bitchy high school girls. Seriously, youll find better customer service at wal mart.
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A Private User
The staff is always knowledgeable!! With the economy as is I decided to do things on my own. I do my own nails and my own hair color. The have a great selection on nail polish colors and supplies. I always ask the staff for help on how to do things and they seem to know everything! and ont top of that the prices are GREAT! great items for great items you really cant beat that!
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Karen Young
Has all the hair supplies I need however the associates are not friendly. Ive visited this particular store monthly for several years and no one has ever acknowledge me when I walk in. They often walk past you and not speak or even ask you if youre finding everything OK. You need to know what you want and hunt it down yourself.
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Deon Standlee
I love this location! Every employee is SOOO helpful! They are wonderful and polite, even when I have numerous silly questions!! Tammy, the manager runs her store efficiently and is never too busy to stop and help customers, me!, as well! I cant say enough about this Sallys!! I would drive out of my way to go to this store!!!
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Mau Olguin
PLEASE READ!! I was having such a good day and my wife calls me to get her some damn hair dye, (shes only has like 3 hair Idk what the hell she needs it for) but anyways I go into this nice looking store not expecting to be there forever because I needed to go number 2
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CrystaliahD W
Good variety but SAllys has gotten super expensive over the years even with a Sally card...you can definitely get products for less elsewhere. If I owned a salon and needed bulk products Id shop here but no other need really
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Brittni L
Stop following around minorities in your store when they make 10 times your salary. Idiots. You cant say hello or ask if a person needs help but you can follow them around.
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Mallory Franklin
I had a great experience at this location. Shelby the manager is very knowledgeable and extremely helpful period I will definitely be returning to this location soon
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Janice Govea Ortegon
Always a good place to go to with my teenage Daughters and save money
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Ron Crim
All the basics. I used to buy hair bleach here. Great selection.
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Isabel Valdez
Friendly staff. Great selection