Category: | Pawn Shop |
Address: | 3209 Forest Ln A, Garland, TX 75042, USA |
Phone: | +1 972-272-2766 |
Site: | firstcash.com |
Rating: | 2.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
GB
Gbenga Ojo
This place was ok a few years ago, but has really gone downhill. I tried to pawn a brand new, Dell p2715q monitor, still in the box. The girl behind the counter was loud and rude. Ive only worked with her once before, and at that time, she was impatient and unprofessional. I have no idea what here problem is, and can only guess she doenst like her job. Cant blame her, but she needs to go to school or something and find a better one in that case. She offered me $20 for a monitor that lists for $699.99 and snaps at me with "take it out of the box". The boxed is sealed, and opening it immediately drops the value. I understand that they need to verify it works, and likely would have opened it, except for the ridiculous offer and that girls attitude. I said, "forget it", and as I was walking out of the store, I heard her talking behind my back. Some of the time some of the people are, at best, ok. On occassion, someone is actually customer service oriented. This girl and her colleage are just dim-witted and rude. I wont be going back. Go to Valu Pawn on Walnut & Jupiter if you have stuff you dont need and want to avoid Craigslist. The shop is nicer and brighter, and so are the people who work there.
ZA
Zach Scroggins
Do not go here. Horrible customer service!! I have been going to this establishment for 6 years. I pawned an item for $200 assuming the interest rate was 180% as it had always been. Apparently it has changed to 240% until you hit the $205 mark. No one here has enough customer loyalty to inform anyone of the change. Today when I ask the man working there why the rate has went up he didnt even know. One of his fellow employees had to inform him of the change. So he obviously doesnt even know whats going on at his place of work. Any questions I had he would not answer or even acknowledge that I asked these questions. He would only tell me how much I owed. I was not being obnoxious or disruptive to him or the business just wanting answers. He was extremely rude and seemed very indifferent to the fact he was losing a loyal customer over less than $20. I will just have to take my business to one of the other many pawnshops in the Dallas area and I hope you do to.
NA
Nathan Crosby
This place is a disgrace, I went in there for a payday loan with jewery over $400 worth and they offered me $10 even tho I was gonna pay them back in 3 days ! the Hispanic lady with the wet looking hair and tattoos on her chest was extremely rude. The guy I was talking to seemed like he didnt know what he was even doing. But the worst part wasnt even about the pawn. The people that were working the counter were all Hispanic. Im half white half Hispanic and grew up speaking Spanish but look like a white. They were kinda shocked when I responded in Spanish to them making fun of me referring to me as "wedo" ! Unacceptable. In other words, dont waste your time and this ragged out place and go somewhere like American pawn who will actually help you out. Especially if you look white. Ill never be back and I will make sure all my people never step foot in the doors here. Hope I could help
A
A Private User
THIS IS FOR KATHY AND HER RUDE COMMENT !! I have been buying from First Cash for 6 years, or more. I only by from the " fat guy "( how rude, r u perfect ?whats your weight ?) ,,In your comment, you only had to say The Manager, you didnt have to insult him. he is always very sweet and helpfull. I have bought electronics, games, movies, tools and jewelry, if something was wrong, i just took it back, with my receipt, no questions, they have always made it right.... i have recommended my friends& family there,,no complaints from any of them. we are all return customers. brenda f.
LE
Lee bright
I went to this place to try to sell a .32 Iver Johnson made Smith and Wesson American Bulldog. It is a pre-1899 made gun and they lost a pin that held the trigger in place. I called them to notify them and spoke with Robert. He claimed there was pitting the reason he didnt buy it but offered me $20. I get there to take this offer since without the pin it is almost worthless and he wouldnt even make good on that. Of course i was mad and started to leave having forgot my ID and he threw it at me. To go here is to waste time and money not to mention have your items devalued.
WE
wesley householter
I have used them for about two and a half years now. Everyone hits rough spots every now and then. I have purchased items, pawned items, sold items, and have put only one item on layaway.I have had only one concern that should be worth mentioning. I was told two different dates by seperate people and missed a payment by two days. The manager solved it in just a few minutes and I left there feeling like it was a fair deal. I will continue to do business with them and Omar is the best! Thank you.
A
A Private User
I am insulted and enraged at this fence operation...and their offer to "buy" not give me a loan for 40.00 as requested, a brand new swiss made, in box, with receipt, never worn, 2 months old, LUMINOX...300.00 watch, for 10 dollars. I will never walk through those doors again, i have legitimate business to do...I simply went to the next store and had no problem...
DA
Danny Yanez
The majority of the women that work there try,and do anything they can to avoid you when you need customer service.Hard to buy anything in the place when their are hardly ever any sales.Dont ask them to come down on anything because they say."It just came in "Maybe 2 very good employees there.Jewelry is overpriced.
UR
uriel jimenez
I was here on July, 2015 and theres 3 employees talking to each other and waiting for someone to help me, ask for help they walk away so I have leave, use to buy from here for last 12 yrs, and now looking for other pawn shop to get my business, bad customer service!!!
DE
Dean Winchester
Theyre thieves! My fiance pawned her diamond ring and when she went to get it, it had a different diamond in it. Im the one who bought it and I know what I paid for. I highly recommend to everyone, go to a different pawnshop, theyre crooks.
HU
hussam alrassam
I dont like it .. they dont respect any customers .. If you dont believe me just go there and buy something from there and youll understand what want to say .. and the Manager shes very tough Ill never back to this shop .. Sorry
MA
Mark Molina
got a title loan , some new girl did not charge me the right payment and i got stuck paying 159.15 in late fee due to her mess up . They give you the run arounds and say they can t help you
CR
Crystal Lexie Wilson
Im here right now, Ive been standing at the front counter for 10 minutes and none of the three workers have acknowledged my presence very rude and disrespectful
JI
Jin T
Doesnt even pick up the phone,cant even ask them a simple question before driving there myself to see if I can sell my items there.Dont bother coming here.
NO
nostomaniactic rising desert flower
I walked in and was not even acknowledged. There was a black chic and a mexican girl who acting like I wasnt even there...wow...way to go.!