Toybrary Austin

Category:	Toy Store
Address:	2001 Justin Ln, Austin, TX 78757, USA
Phone:	+1 512-765-4174
Site:	toybraryaustin.com
Rating:	4
Working:	10AM–12PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 100

Reviews 6

Mamma Scorpio

When I heard about this place I thought WOW what an awesome idea. Then I looked online and saw how ridiculously high the prices are to rent toys and decided its not at all worth it. I dont spend $40 on my kids toys every month but maybe someone out there does. Anyway... fast forward a month and I win a pass card for 5 free "stay and play" days where your kid gets to go in the store and play with the toys. I thought cool something fun to do with my toddler. When we went in it seemed fun until I realized about 75% of the toys in there are ONLY for renting so the stay and play kids cant touch them. You try telling a toddler not to touch toys. So already it was a headache. Then he started playing with the toys he was allowed to but he kept having run ins with all the other kids there because there were more kids than there were interesting and fun toys. Fiasco. Fast forward half a year and I was enticed into going to an event hosted by the Toybrary. They were hosting a petting zoo and the Facebook event said you needed to buy a ticket because they were only going to let in a few people so that each kid got plenty of time with the animals. I bought my ticket nearly a month in advance, then showed up the day of and found they were selling tickets at the door to anybody and everybody. We went to the back and saw a line of 50+ people with their kids waiting to pet animals!!!!! My son did not get a chance to pet the animals AND the owner refused to refund our money. She not only refused but was snobby and rude. I am so upset. I tried to plan a fun day for my little boy and it was taken away from him because the owner of this establishment saw a way to make extra money without a care at all for the children or their families. I will never buy anything from this business and I do not endorse this place whatsoever for ANY of their services.

K B

This place is dreadful. The new location is worse than the old one.... it just feels dark, dirty, sticky, & sad. Today was the last straw, my 3 year old was excited to meet Chase from Paw Patrol, but apparently Chase was not on the case-.... something about an accident, or trip to the hospital... he was supposedly on his way but after waiting an hour we had to leave... we tried to discuss what we were going to do about a refund... but when another mom offered up a very fair & helpful suggestion she was asked to leave or the lady running the place was going to call the police?!.... I think she is the owner... very unprofessional way to handle the situation in my opinion... but in the end we were refunded 1/2 of what we paid- then the owner said I have a room full of people I dont know how Im going to refund everyone... I understand things happen, life happens... but the overall tone & vibe of this place just gives me the creeps- we wont be back Horrendous customer service.. Awful icky sticky toys... save your money & go somewhere AWESOME Like Little Land Play Gym up 183! Incredibly clean, fun, open, bright, & excellent customer service! They have classes, workshops & parents days/nights out.

Anne Rowes

This is such a clever idea, one I wish I had come up with. This is a relatively new business run by a one woman show, Liza. I love being able to drop in and chat with other moms. The colors and decor are bright and welcoming, it is big enough that the kids have room to play, but not so big that you have to get up and keep checking on them. We are living in an RV right now as renovations are completed on our house. I am grateful I don’t have to go to the $1 store to buy dinky plastic toys. Instead I can check-out quality, age appropriate toys that we use and return when we are ready for something else. This is on of the most environmental moves you will make for your child. Another discovery are the toys I would never have purchased for my 3 year old son: lacing beads, kitchen play-sets and the stage with costumes. The combination of classes and activities change weekly. This is one of the brightest spots of our week. You know something good is going on when your child keeps wanting to go back time and time again. Ask for this as a Christmas gift for your child and stop getting crazy huge annoying toys from grandparents!

Prim Rose

We loved the toys & outdoor play area. The problem was that the place smelled bad & wasnt clean. The drop in childcare kids (well one of them) kept trying to steal toys from my infant & snacks from my toddlers. If I pay for my child to play then I would like them to be able to do so without every toy they touch pulled from their grasp by an unsupervised child. I wouldnt care except the owner didnt really do anything. She was distant, cold & not at all welcoming. I understand maybe having some stress or a bad morning; but from reading the reviews it seems like this is a common complaint. I would think this lady would want her patrons to feel welcome & happy that people want to pay for this type of service. If she keeps acting this way then folks wont want to come again. I might come again, but for the price and the customer service? I am hard pressed to battle traffic. If the owner needs help with customer service (welcoming, friendly, talkative and cheerful for a child play area) she should hire someone. Then she can hide behind her computer and scowl all day while someone else takes care of her guests.

melanie sharrow

A nanny paradise! I love taking my nanny kids here. They always ask to go and love picking out toys to bring home. We often have nanny meet ups here and even had our National Nanny Play Date here a couple weeks ago! (yes thats a thing!) Liza is always friendly when we come by, says hi, is available if we have any questions about the toys to borrow. They have SO MANY TOYS to choose from for all ages and levels of development. Everything is organized and clean. Liza often goes around with a soft noise vacuum (which I also use on occasion when my nanny kids are being messy with snacks) they have a diaper changing station with sample diapers and wipes in case you forgot yours. The outdoor area is lots of fun with sensory boards, a little fun house, sand box and learning garden. They are always having fun events. We have done the African music class, pizza party and various other scheduled activities. This is just a perfect place for getting out of the hot weather and letting your kiddos explore!

Amanda Bradley

I have two kids, now age 6 & 7 yrs old, and weve used Toybrary for years with great results! The kids feel empowered getting to pick 3 toys to take home, and they loved it even more that we could come back the very next day to get more if we wanted to. The assortment of toys always impresses me. Toybrary offers Montessori and STEAM toys, not the usual plastic kind. Ive also been to many different events at Toybrary. Ranging from parties to parenting classes, demonstrations from local businesses, etc. and we have always had a fun time! Ive known the owner of Toybrary for a few years now and she is one of the nicest women Ive ever met! Liza is quick to offer help, the kind of business owner that always wants her customers to be 100% happy. If you havent seen the new space, you should drop by and check it out! Its bigger and has a wonderful outside play area, too!