Goodwill Central Texas - Oak Hill Store

Category:	Thrift Store
Address:	7100 US-290, Austin, TX 78736, USA
Phone:	+1 512-288-7700
Site:	goodwillcentraltexas.org
Rating:	3.9
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 10AM–8PM

Location

Photos 100

Reviews 30

Aaron Deese

Found chair. Liked chair. Worried, because my car is small, but Im new to Austin and have no furniture. Problematically, I dont know anyone with a truck (or at all, for that matter) in the area, so I asked the young gentlemen on the sales floor if I purchased the chair and it couldnt fit in my car, if I could return or even exchange it. He said yes. Took price tag to front. Explained situation to cashier. Told that no, we dont do returns or exchanges on furniture, even if youre standing in the parking lot with an already-purchased chair and cant take it home. Asked if perhaps we could try and fit the thing first, just to make sure, and even offered to leave my drivers license and/or debit card to ensure that I wouldnt jump behind the wheel and drive off into the sunset, all Jesse James style, once the chair was wedged in my back seat. A bit frustrated, because theres obviously a lack of communication here. No big deal though. She said that was fine, and there was no reason to leave anything with her, and that the young man from the floor would help me. So after being told to pull around back, an angry looking woman comes outside and asks me what I want. I explained my situation, told her the lady in the front authorized the trial-loading, and she informed me that it didnt matter what the lady in the front said, shes the lady in the back and she doesnt have time to be moving things that havent been paid for and blah blah blah. Angry now, but theres still a good Christian inside me somewhere, so I bit my tongue, and asked for a measuring tape. Seemed reasonable. Explained that I had every intention of buying the thing, I just needed to be sure I could get it home. She said "fine", left, came back and said she couldnt find it. Then asked me, "Dont you have one?" I dont expect department store service from Goodwill. Its Goodwill, for Christs sake. Its a thrift shop. But all I wanted to do was buy a chair. Seems like if somebody had the wherewithal to explain to these poor folks what the damn policy is regarding whether or not an item fits in somebodys car, I just might not still be sitting in a god forsaken patio chair in the middle of my living room. Or at the very least, I could have gotten a clear answer and not wasted twenty minutes of mine and everyone elses time. Or really just mine, because I probably only spent about five minutes with each employee. Go somewhere else.

A Private User

The store has a large selection of everything. Please be aware that you might get cheated by the staff as I was recently. I selected an item that was 99 cents because it was a great bargain. The item had a price tag of 99 cents. The tag was clear but a little worn out. I had to go to the bathroom so I gave the item to my wife to pay. She didnt bother to look at the price of the item until after she paid. She was charged $4.99 for that item and we couldnt get a refund or exchange. I was shocked to see that the item had a brand new tag that was for $4.99. There is no way in hell I would have missed that error. The 99 cent tag was gone. Be careful and make a total of your purchases before paying so that way you know more or less how much you are going to pay. Also, you cannot see the prices that are being rung up because there is no screen or display for you to see. I am furious that I got hoodwinked.....

Justin Harper

The older man who looked like the manager spoke rudely to me when I came in close to closing time, because I was holding up his "entire crew of people". I came in five minutes before close and knew exactly what I was going to get but he didnt care. He forced me out of the store, and seemed like he enjoyed telling me to leave with an icky attitude. I love shopping at goodwill and have been shopping there for years but that guy made me feel like I should stop shopping at that location, which is inconvenient because its so close to my house. It is unprofessional to let your miserable attitude rub off onto your customers!

Julie Cheatham

Goodwill used to be a really good company. However, I dont know what happened. I went there today to find a dog crate and some knickknacks. Found the dog crate, it had a rusty door and was nasty, so I asked for a price reduction of at least $10 since it was $25. Talked to one of the employees and they said I had to speak with a manager. So I talked to the manager, he said he couldnt even bring it down by one dollar. Store policy. So I left it along with everything else I intended to buy. I can not believe that if its 100% donated that they cant work with the customer. Good employees, bad management

Bridget Longoria

I worked a goodwill on farwest I give one star bc at my orientation they say all the employees and co work to make fun of people of disability benefits of a co work thats a lie there a new supervisor at my store make rude comments about me or false information about me!!!!

Larry Hawkins

One of the largest goodwill locations I have been to. It has a great selection of OK clothes but dont expect to find that diamond in the rough. Austin items tend to be alright but nothing spectacular.

electroinventos p.c

Encuentro cosas nuevas como ropa utensilios de cocina entre otros objetos usados

Brian Abadía

they have a great variety of things inside of this goodwill. I went to get some audio equipment (speakers and stereo receivers) and I found everything I was looking for.

Lewis Lerman

La atención al cliente es excepcional y satisfactoria

Ayanna Spears

My favorite thrift store! Love the Wednesday 50% off discounts and the color tag discounts. Friendly, fun place to browse and shop.

Carol Schumacher

This is A Great Goodwill! Lots to choose from and the prices are acceptable. Furniture here is Great but grab it quickly!!

Meloni Luna

The store is kept as tidy as it can be considering all of the items they have there. A lot of nice things. Never any junk

Betty Wright

For one thing its clean and has very helpful and polite employees was a nice visit and we will be going back soon.

ZENA DE LEON

Nice store. Clean. Friendly staff. Only thing, no plus sizes. But was able find clothes for my son.