Advance Auto Parts
| Category: | Auto Parts Store |
| Address: | 11701 N Ranch to Market 620, Austin, TX 78750, USA |
| Phone: | +1 512-331-8021 |
| Site: | stores.advanceautoparts.com |
| Rating: | 3.9 |
| Working: | 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM |
Location
Photos 20
Reviews 34
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Paul Austin
Worst experience I have ever had at an auto parts store. The "lamp out" light in my truck came on, so I pulled into the Advance Auto Parts store on 620 near Anderson Mill in Austin. I walked in, stood in line, and then a counter person named "Bee" asked if she could help me. I started off by saying that I had a "lamp out" in my vehicle, but I wasnt sure which one. She responded by saying "what??" in a very condescending voice. I then explained that my "lamp out LIGHT" came on in my car and I would like to buy the light for it. She then responded, "I dont know what you are talking about (again in a very condescending voice) and asked if it was a light inside my vehicle, a brake light, etc." At this point, I had to ask her to please not speak to me in a condescending voice and that I all I wanted was to figure out which light needed to be replaced and buy it. Since then apologized (I later found out that it was her boss who was standing next to her) and followed me out to my vehicle. Once outside (and out of view of her boss), she then started to belittle me by rolling her eyes and again speaking in a hostile voice. I finally decided that it just wasnt worth continuing with her. I then went back in the store, found another associate. I told him that "my lamp out light came on and could he just take a sec to help me figure out which one." He IMMEDIATELY understood what I was talking about and in the span of two minutes, I had the bulb I needed and started walking out the store. I then asked to see the store manager so I could explain what happened outside the store. The store managers name is Kenny. He was of absolutely no help and I didnt even get an apology. He admitted that he couldnt hear what Bee said outside. I also got the distinct impression that he really couldnt care less. It has been six months or so since I had been in the store, so Id imagine that staff has changed. Ive been going to this store for as long as I can remember, but never again. With an employee like Bee and a manager who could care less, I understand why this is such an awful place to do business. AVOID AT ALL COST!
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Tracey Bee
Needed a gas cap. There was a line so we asked someone on the floor how to get one. She said it had to be looked up and walked away. So we got in line and waited. One person at register 4 hiding in the back. We could hear them talking. person in front of us asked to get engine light tested she said no. She was only one @ register. He asked about the others in the back...she said they were doing something. He stormed out. Crap for customer service. Fire the managers hiding in the back.
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Ted Hunt
Piss poor service unknowable and straight screws you over, they will say anything to get your and have continually failed getting us parts that have failed our ability to get cars out to our customers, we are a commercial account. : (
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Kelly Zimmerman
Store refused to match their own posted prices online--despite the fact that I could also purchase online and pick up in the very same store? Very odd and convinced me I was better off purchasing what I had in mind somewhere else.
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Doug Nettles
Went in to get our engine light code. Extremely nice and helpful people. Even did some googling for us to see what could be up. Felt very comfortable in a place I usually dont. Definitely recommend.
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Jeffrey Isler
They were able to help me and honored a warranty on a product that was purchased at another store! Thank you so much Bryce for all of your help!
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Andrew Colclough
Every time I have needed to go in here for something, the folks running the place have been incredibly helpful, friendly, and down to earth.
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Scott Lalani
Very clean store with all the inventory in easy to find locations. The staff was very friendly and Patrick was extremely helpful.
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Christopher Simon
The specialists here are extra helpful... Great people at this location who are always willing to help.
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Laura Swarts
Typical auto parts store. Havent ever asked for help so I am not sure how knowledgeable they are.
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Jason Newman
They seem to know what they are doing here. Always get good se rvice and advice.
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possumking
Helpful place with nice people. Good stop for the novice to find what you need.
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Udo Dussling
Had what I needed and the young man put my new battery in for me at no charge.
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A Private User
These guys rock. Always happy to help. After 7 year I still go there first.
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Sergey Tatarenko
You can replace you battery here for 50 bucks less then in firestone :)
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Jada M. Hernandez
I know more about cars than they do, and I dont know squat about cars!!
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John Conigliaro
Friendly service with most parts in stock or delivered the next day.
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Patrick Nolan
Always appreciate their late hours and staff is (usually) helpful.
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roland ozuna
Got helped quickly, person was knowledgeable, got what i needed
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Ian Wolfe
Knowledgeable staff, reasonably priced, good quality Auto parts
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Joe Maddox
The prices are competitive and the staff are always helpful.
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A Private User
Pretty cool place. Cheaper parts, but they have most stuff.
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Amy Young
Got windshield wipers and a nice man installed them for me.
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Chad Dennis
They always have my parts or are willing to get them
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Román González
Always extremely helpful, no matter the location.
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Angel Banuelos
Bit pricey and didnt have what I was looking for.
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Tx Rob
Needed a battery and they even installed it!
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Russall H Gray
I didnt love the place but they are helpful
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Patrick Weir
Considerably higher prices than competitor
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Bro Stix
They take care of their customers.
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Daniel Bennett
Good service and correct part.
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Andrew Hollers
Friendly and helpful staff.
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Eric Wilson
Really Friendly!
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Leo Squartino
Helpful staff.
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