Frs Powersports

Category:	ATV Dealer
Address:	2175 Whitten Rd, Memphis, TN 38133, USA
Phone:	+1 901-385-9366
Site:	frspowersports.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 42

Reviews 11

A Private User

Picked up a leftover for a reasonable price. Received impersonal feeling on overall purchase from this dealer. Customer service was very poor. Team spirit was nonexistent. Travis and Marion are the only considerate staff at this location. Browsed the floor for over an hour looking at the bikes, apparel, and accessories without anyone offering assistance. They didnt care if I was there or not. If it werent for Marion, I think this dealership would be out of business! They are not professionals. There organizational skills are lacking significantly. They failed to order aftermarket parts that were paid for in advance. They failed to know when the parts actually arrived once they did arrive. The front desk folks failed to communicate with the service department mgr. Had the bike serviced but the service department was not capable of fixing the issue. Took it to another dealer that got it right the first time in. Thus, FRS is either very inexperienced, simply not knowledgeable, or didnt care to address the problem. If this is the Triumph Experience and loyalty to their brand of customer then I will PASS. Anxiously waiting for this machine to sell and I will never purchase this brand again nor will I recommend Triumph to any of my colleagues. My 50+ years of experience with other manufactures over the years surpasses the Triumph “adventure” by far! This experience will be shared with all I have an opportunity. I’m sure there are reputable Triumph dealerships but this isnt one of them. If you are really interested in a Triumph, I highly recommend dealing elsewhere.

Azmi Jawed

Travis and FRS Powersports made my Triumph Street Triple R buying experience quick and easy. I was in the market to get myself back on a bike. I knew I didnt really want a Japanese bike or an American Bike. Was trying to figure out how to get an MV Agusta but all the logistics of having it in Memphis kept me from pulling the trigger. I happened to see the Street Triple and Daytona during a demo day for some BRPs that my friends went to. Travis told me the Daytona 675 was doing great on the tracks... so I went home and researched the engine and bikes. Great reviews... so a while goes by and I decide that a test drive was in order. Test drove the base Street Triple and I loved the transmission, engine and ride. Very refined. I figure the Daytona has the same engine etc so maybe that was a good option. The Street Triple R also has the same engine with upgraded suspension and brakes so Travis worked with me and I now own the Street Triple R. FRS Powersport and Travis made the process simple and easy... and I have myself a great bike that I recommend highly to anyone looking for a naked style bike with a refined manner.

Marie Clark

Called to have turn signals installed on my Suzuki Boulevard. Determined that the job could be done more successfully by myself. I had hoped to meet the staff at Powersports, however over the phone conversation I had with their service department Im glad that I didnt not work with them. I must have talked with the male employee on a bad day or maybe he lacks conversation skills because he came across stressed and sarcastic. I had a few questions for him pertaining to their services and he snickered at my questions. After thinking it over and understanding that the rate for the job was over priced and the duration of time suggested for the job was 2-3 days for installation (that I did by myself within hours), I decided to leave this review. I hate to admit I was not impressed and hope to see their customer service improve... Leaving 3 stars in good hopes. Live to ride and ride to live!

Jeff Elkins

I have been going to these guys for several years now. Their entire crew is amazing. Last year I purchased an Outlander from Eldorado. He is a pretty cool guy to work with. He was very laid back, and a blast to work with. Got a great price on an awesome Outlander. This past Friday I had to drop my 2014 seadoo off for an issue I was having on the seat. The next day, they called and already had a brand new seat shipped in and installed and ready for me to pick up! I cant say enough positive things about FRS. From Mgmt, to service and sales, I have always been treated like I am the best customer they have! Will always purchase any future power sports from them!

Edward Margala III

I purchased my frist Can-Am off of Travis at FRS. I was initially going to buy a Grizzly 700 but after speaking with Travis, he sold me on the Can-Ams features and benefits and I felt great about buying from him. He has called me several times after the purchase just to check up which I really appreciated. Since making the purchase a year ago, not just Travis but both Eldorado and Denny call me by first name when they see and are always extremely helpful with any questions I might have. THe FRS team is a high quality group of people and I would highly recommend FRS Powersports to anyone looking for an overall excellent buying experience!!!

Morganne Grimes

I just bought a pair of Seadoos from FRS. My experience in buying these was excellent! FRS has a huge variety of Seadoo models so its easy to find the right machine that fits your needs/wants. The sales team there is also great! Elderado was our sales guy and helped us throughout the entire process. He was a really nice guy that was very knowledgeable about every machine and made it super easy to find what we were looking for. He was open for negotiation and I truly believe he found us the best deal possible. If I had to do it all again I wouldnt hesitate to go back to FRS. Great store with great customer service.

Catherine Beamon

Travis and crew are awesome you tell him or them what your parameters are and they work to meet or beat your expectations. Travis even worked my deal through the ice storm in March of this year (2015) from the office and his home. This will make my third purchase from FRS Powersports and I would say if I have come back three times that speaks volumes to what this team does to make sure the customer is satisfied!!! From the front Desk with Marilyn to Tommy and company in the shop!

Rick Rodell

I was looking for two watercraft and couldnt decide between Wave-runners and Sea Doos. Travis Alexander was the sale person who patiently explained the differences between the two brands and the additional benefits of Sea Doos. Both he and anyone else at the store was always courtesy and helpful. Result, two Sea Doos and a double trailer along with other accessories. Great dealership.

Damion Mckinney

I have nothing but good things to say about FRS!!! Great sales people, Great service, just an all around great dealership!! I would not hesitate to buy another vehicle from them. Great work guys!! Travis, Denny, Tommy, Eldorado, Marilyn, Brantley--- You all keep up the great work, and I appreciate you going above and beyone for me.

john miller

Travis and frs Power sports was very helpful. The product that I purchased was as described from the phone conversation. I traveled from Chicago to retrieve this item and would highly recommend this outfit. thank you john

Kristina Seferovic

Store had poor selection. Most of the products didnt have tags and when you asked what the price was they didnt know. Out of the 4 employees there was only one person seemed to know anything. Really disappointed.