Category: | Jewelry Store |
Address: | 1969 Canterbury Glen Ln, Rock Hill, SC 29730, USA |
Phone: | +1 803-324-5292 |
Site: | brownleejewelers.com |
Rating: | 3.4 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed |
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Keith Green
******TERRIBLE CUSTOMER SERVICE, BE WARNED VERY RUDE******* Went there to sell some silver today. I hadnt known that they paid with a check and didnt offer cash option until the very end when I first saw the check. When I explained my problem with not having a bank account, they told me I could go to BB&T because thats their bank, and I could PAY BB&T to cash their own check...The cost was $8. I told them that I was no longer interested in paying a bank to cash their own check so that I could have my own money....Up until this point, I would have given a 5 star rating. Once I expressed my issues, which was more with Brownlees bad choice of bank (other banks cash their own checks free) than anything else, the woman who I believe was in charge was visibly upset. She said that they dont carry cash because they dont want to get robbed, which would have saved us all time if she stated that from the beginning and basically threw the tray of silver back across the counter at me, quickly walking away in a huff. There was absolutely no reason to be rude at this point, maybe she was upset because she already burned her lunch and me backing out interrupted her from eating her burnt food, but thats not my problem. Being in the customer service industry I have given my fair share of refunds and of people backing out at the last minute...Its the name of the game, dont like it, go play another game. Will not be returning here for sure.
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Crystal Beck
This is my go to store! They have a great selection in house but even if they dont have something you are looking for, they can get it from one of their other locations or vendors. The staff is professional, personable, and they always acknowledge customers when they walk in, even when they are swamped. They are currently offering some of the best prices for Gold and Silver around as well. Id like to personally thank Bailey for her expertise, for always going above and beyond, and for stopping at nothing to make me happy when it comes to picking out and finding the perfect fine jewelry for my needs. She is able to make me feel as if Im the only customer in the store when we are working together. She always keeps me up to date on repairs or shipments and is a true asset to the company. Thank you Bailey!!!
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Kenneth Zanio
My niece asked me to sell a 14k gold nugget pendant she never wore. I walked in wearing a t shirt, cut offs and sneakers not my norm, but it was Saturday afternoon. The full face red head women informed me she would pay 10 dollars a gram because as far as she knows they could have stamped it just to stamp it, this is after 20 min of testing B.S. such foolishness. I took the nugget went home told my niece here is 100 dollars for that dress and pay me back a little at a time, good thing my niece has a great uncle or people like Brownlees would have taken advantage of my niece. Im glad I went and not my niece she my be 19 ,but wouldnt have known better. Shame on you Brownlee and the full faced red head
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A Private User
BEWARE I took some 925 silver vintage jewelry in to be weighed and the person told me my stuff was junk and not worth much money at all. Then she told me that the gold price has gone way down in price THINK ITS AT A RECORD HIGH.The ad on TV says they pay more than anyone in town or the area.That is wrong and is going to be reported to the att General. I asked how many grams she had totaled and she said that did not matter. So all I can say is that there is another business that will pay more. DO NOT GO THERE THEY WILL FILL YOU FULL OF WRONG FACTS...THE PERSON THERE IS A WOMEN WITH GLASSES AND VERY LOAD IN VOICE VERY NASTY BUSINESS PEOPLE
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Jennifer McElveen
After shopping local stores and not finding what I had in mind I stopped in Brownlee as I was returning from an out of town trip. I was immediately thrilled with the selection! They actually have Blue Diamond engagement rings...love..love...love blue diamonds. The young lady that assisted me on this first visit was friendly, patient and knowledgeable (Jessica I believe). We had to return so my fiance could approve of my choice and then return again to pick up my newly sized engagement ring. We chose a beautiful set and I am thrilled with the jewelry and the store. Highly recommend! Thanks!
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Ernest Newman
Today is my wedding anniversary and I took my wifes rings in to be cleaned. Unfortunately during the cleaning two diamonds were lost from one of her rings. Melanie, Candice and Sandy immediately apologized and advised that they would send the ring for repair and cover all repair expenses. I have to say these three ladies provided exemplary customer service. If there were more people like Melanie, Candice and Sandy that genuinely cared for people this world would be a much better place. I HIGHLY recommend you use Brownlee Jewelers for all your jewelry needs.
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Colby Ammons
I buy all my fiances jewelry from Brownlee. The staff is the best. Most of them have been there for a very long time, which tells me all I need to know about them as a company. I have been very impressed with the quality of the jewelry as well. Put it this way, I will not buy jewelry from anywhere else, unless they dont carry the item Im looking for. I would recommend Brownlee to anyone!
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Glen and April Gibson
This is the second time that we have gone into the Rock Hill store and no one even said a word to us. My wife went in to get a couple of charms and a wedding ring and no one wanted to assist her in this purchase. I WILL NOT BE COMING INTO THIS STORE EVEN IF IT IS THE LAST ONE ON THE PLANET!!!!! Some one needs to do something with about this and no the store was not busy at all
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Jalonda Rushing
A very Racist lady works here. She comes in the stores close to hers with the nastiest attitude towards black people. She is in her late 40s Or 50s, heavey set, with red hair thats falling out. She is the reason I keep 3 jobs to make sure my bills will be paid NO matter what happens to ONE job. God bless her rasist ugly soul and ugly face.
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Joseph Muller
The only place I will buy jewelry. I purchased my wifes engagement ring many years ago. When she went in to get it sized they knew who she was because of the ring, and remembered me. Every time i go in they remember me even if I only go in 1 or 2 times a year! I love these guys and will not go anywhere else!
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Jeanie Wilson
Had been to several stores and found the best staff at Brownlee! They are VERY courteous and knowledgeable. Also, they have an excellent in-store selection AND lay-away. Samantha and the rest of the team REALLY understand customer service and make you feel valued.
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Jenn Knight
I would give it zero stars if I could. The day I went in, there was a dark haired lady working with glasses and instead of being helpful, she was nothing but a hateful witch(use a B instead of the W). I wouldnt go back there if they were giving jewelry away.