AT&T

Reviews 4

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David Krznar

Overall this at&t store has everything you could except -maybe more. Great selection of devices for mobile and home. However. The past 3 times Ive been at this specific location I been treated like a degenerate. They have numerous employees working at all times; even though you are going to wait at least 15-20 minutes to be waited on. No one at this store has any way shape or form an ounce of politeness or empathy. Literally, all of them function as debauched machines with no emotion or consideration for the customer. The management is egotistically shadowing people and many times jumps into a situation to reiterate when a customer is wrong. This leads into frequently belittling customers for lack of knowledge on products or terms of services agreements regarding their contact. I had a problem with my mothers sim card which turned into a hour and a half of my time just thrown away. I new what the problem was but the first person insisted with running the gambit of checks -never taking into consideration my claim to the issue. While waiting, I overheard a older women with another employee that was having a issue. I politely said "excuse me" ,then informed the women a point of advice. Immediately, my friendly gesture was greeted with misinformation on the subject, suppressing any options for this womem because I was wrong. Well, in the end I was right. While still waiting, I called corporate at&t and got a customer service rep on the phone and she validated my statement. I told her what happened and she took down the names of the employees and called the store directly to speak with management. Again, this is for this store in particular, not at&t as a whole. In the end, the guy came back and told me they couldnt do anything for my sim card. Again, thus was false. Do yourself a favor and shop online or go to another store. I will not, or ever return to this store for anything! I never in my life seen so many people treated poorly and business conducted this way over and over again.

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chuck thomas

Well, lets just say a year ago this store told me about a tablet, only later to find later there was a fee. At&t fixed it. Just now, come to realize they did it twice. Have at&t home phone with wifi, it was to be with no contact, only pay for usage. (Monthly fee). Went to close account, and yes it has a two year agreement. Be very careful, be very careful. Of contact misleading.

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Sophia Betsch

Associates have awful attitudes. Im in customer service and I was completely shocked on how they treated me. I pay almost 400$ for 3 phones and when the service is terrible and I went to address the issue or see how much it was to get out of my contract if need be they gave me a smug attitude and none the less basically said go ahead and leave. No quality service

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ashley carter

Nice

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