Sears

Reviews 6

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Rebecca Smolarski

I never write reviews but i refuse to let anyone go through what i have. This sears is the worst, absolute worst store i have ever dealt with in my entire existence. My husband and I have heard bad stories about sears but never thought it could be this bad. We found a great deal on a refrigerator there and wanted to take advantage of it. It was a clearance item so we examined it thoroughly and bought and extended warranty on it. It was in perfect condition so we went ahead and purchased it. A week later when it was delivered, it had four dents in it. I didnt see them until after the drivers left because it was covered in advertisements. We called them immediately, and spoke to the sales associate we dealt with in store. He said he would call us back the next day and we would get it taken care of. He never called. We called him and the store several times to no avail. So my husband and I went back into the store and asked to speak to manager(Alana). She told us she was aware of the issue and was going to be working on it. She reminded us that it was clearance and that sears doesnt really replace anything on clearance. She said she would call us when she had some answers from her boss or warranty company. She never did! Several days later, my husband and i go into store again, because no one ever answers the phone in that department, and ask Alana what the deal is. She tells us her boss said there is nothing they can do besides take the fridge back. She told us to call warranty company that sears gave us because "they always hang up when we call" to see if it can be covered. So we did. No exaggeration, my husband and I spent over 3 hours one evening calling this company over and over because we kept getting "disconnected". Every time we called back which was 12 times that night, we got a new person and had to tell the same story over and over. They knew how many times we called, and it just kept happening. They would say they were going to connect us to someone who could help, but then hang up!! Most frustrating experience ever! No one ever called back. Eventually we quit. We went back into the store to let them know what we dealt with and that we just wanted to refrigerator out of our house and sears out of our life forever. We scheduled for it to be picked up January 6th. A week before the scheduled pick up, i called the store to confirm the pick up day. They told me they couldnt confirm it, only the delivery dept could. So i called them, they said only the store could confirm it! Here we are the day, its supposed to be picked up and no one has called or came! I called the delivery dept and they said they have nothing to do with returns. I believe they are trying to drag this out in order to not give us our money back because of the 30 day rule. I will never look at another Sears in my entire life!!

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Matthew Shea

If there was an extremely poor selection I would have chosen that. Made an 8am appointment, a week in advance, for a state inspection, tire rotation, and an oil change. We also asked them to take a look at an oil pan leak.When we arrived we were told it would take at least until the afternoon. When we told them we had made an appointment they told us that they were "backed-up". It ended up being 5pm before the car was done. Ten hours for what I would consider basic auto work. When we called at 1pm, they said the rotation and the oil change was done, but it would be done at three. At three they told us five...and only when we called a third time.When we arrived, we told them our name, and then promptly were asked: "okay, and what is your name?" Their excellent customer service apparently doesnt include listening, something that was proven again when we finally received the car.Upon reviewing the invoice we quickly realized that an oil change was never done and needless the say, they didnt get a chance to look at that leak. EVEN THOUGH they told us on the phone that the oil change had been done...four hours earlier. A+ on communication for the boys in blue. Boys being the key word.I would say if you have interest in timely, quality service, with any hint that the staff care about their customers (oh, yeah...they even admitted on the phone a technician left early) I would recommend you head...just about anywhere else.

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Tom McCarty

Bought my last 3 of my last 4 sets of tires from Sears (Park City Center, Lancaster, PA)because I do allot of travel and wanted to have access to a repair shop in my travels if needed. Bought the extra warranty package that includes the free tire rotation service. However, I have been calling the phone numbers to set up an appointment for the tire rotation as well as some additional service I would pay them to do while I drop the vehicle off for the tire rotation, yet it rings and rings and then disconnects. Have tried the direct number as well as the main Sears line and transfer, yet get the same result. Multiple days and times too. I will take my business elsewhere...but I will still drop the vehicle for the free tire rotation...even if it is more inconvenient for me to go to multiple places for my vehicle service needs. After all, I paid for the warranty, I am going to use it. Sears will loose the additional (profitable) repairs. Oh, and by the way, I will buy any new tires in the future at another more reliable retailer. No wonder this once great American Retailer is in a death spiral. Shame on Sears.

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Brian Means

Im not sure how/where their employees are selected, but they have absolutely no knowledge about anything in the store. I actually heard a sales clerk say, Im too busy right now" when asked politely for assistance. Provided one can actually find an employee doing something productive, the issue then becomes being a bother. Ive worked retail I get it people have off days, but this is a CONSISTENT issue. If you want something, Lowes, Home Depot, heck even WALMART can provide better service. This store is a disgrace and I strongly advise people to shop elsewhere.

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Juan Diaz

I recently bought a boxspring online from the store at park city. The salesrep that was there did not tell me that i had to purchase two items because it was a split box queen. I tried to add the other half of the boxspring to my existing online order, they would not do it unless i paid another $70 delivery fee. Another sales rep by the name elsie stood with me for 2hrs until the problem was solved. She really went above and beyond, maybe if they would hire more people like her this store would not have as many horrid shopping stories.

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Julia Jay

Sears has the ultimate worst customer service I have ever seen they never answer phones...they know nothing and even when you leave a message which thankfully park city allows( reading no way) they cut you off in like no time at all and hang up and when you try different dept they never answer in any dept so dont waste your time trying multiple ones and the pick up is a nightmare like we know you have it pick up the phone!!!! Get it together Sears

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