Category: | Pet Supply Store |
Address: | 181 Wilson Ave, Hanover, PA 17331, USA |
Phone: | +1 717-630-0042 |
Site: | petsmart.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
LO
Lori Glatfelter
I had an appointment for 11 am and told it would take 3 to 4 hours before Cupcake would be done. I get a call that Cupcake was done at 2pm. I get there to pick her up and she had spots that were missed including her tail except for the beginning of it. Around her legs there was still long hair and around her eyes. I also had her nails grinded but it looked like they were just cut and filed. I had her nails grinded last year and it did t look the same. We came back this year because the woman who did cupcake last year did awesome job. This year not great. I didnt complain because I shouldnt have said anything with the way she looked. I will not return for grooming but as far as her food we will still buy that there. The staff who works sales floor is great. Im greeted every time and helped.
ER
Erica Moore
Was scheduled to have my Dog groomed at 6pm. Arrived and was held up because the Employee claimed I did not have Rabie shots on file. After finally fixing that issue I was told that Pet Smart had a policy about grooming Dogs after receiving shots from the Vet. I personally was not aware of this. Me personally I felt they just did not want to groom my pet. I spend about 400-500 a year at Pet Smart and felt this could have been handled a bit better and was not even asked if I wanted a new appointment. Will not go back.
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Cynthia Davies
I bought my daughter pet rats from here recently and returned them when they showed signs of illness. Exchanged for different rats with the same result. I was told the purchase of pets was prohibited going forward. We went to a local competitor & bought 3 rats at 1/3 of the price. Theyre energetic and have adapted very well. We wouldnt return to buy again from Petsmart, but the mere idea theyd prohibit us from doing so, I think, is pretty extreme when all we did was ask them to honor their health guarantee!
CR
Crystal Wine
I walked in a few minutes before closing time to grab two items quickly. When I asked the sales person where the items were to be quick, she pointed me in the direction. But proceeded to say "but we are closed." The lack of customer service is appalling! I used to work in this setting and we never treated customers this way. This petsmart will no longer have my business!
PA
Pam Gunnet
I Was not happy with the way the manager treated me at this store. I purchase alot for my pets there, but i will be going elsewhere from now on. Product are decend and at times prices are good, but they need a new manager because shes been rude before. Looks like there has been other reviews that feel the same. Thank you..
AN
Angelique Heiner
The store is great, the people are helpful and nice! They are always looking out for what is best for your animal or the store animals. I will continue to keep coming to this store because the competitors dont really care what happens to the animals they sell.
BR
Bryon Short
Very friendly and helpful workers. They always seem to have a good sale going on to help you save money. Store is clearly marked and items are fairly easy to find. If buying live animals there pretty knowledgeable in helping you there as well.
JA
Jayme Chapman
Definitely one of the nicer Petcos I have ever been to they have a variety of everything that youre looking for whether its CatDog fish Birds snakes reptiles of all shapes and sizes food treats bedding cages everything and anything youll need
JO
Josh Proudfoot
They do not have hermit crab shells at all in the right size for your hermit crabs and they said that they are not always going to be carrying hermit crabs or hermit crab shells there because its a corporation decision
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Tracey Stoppard
Very friendly staff that are incredibly helpful. The volunteer staff that run the in house satellite adoption center are amazing and helped me adopt my two new kittens.
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bl hunt
I have gone here a few times....have to say i am not a big fan... the employees are not the most friendly people i have encountered. Not a bad place just not "homey".
MA
Mark Fiorucci
Pushy sales people that have a very know it all, snobby attitude. The trainers are also very critical when you are just walking around the store browsing. Never again.
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Wendy Nivison
Numerous knowledgeable, helpful staff encountered over span of 3visits while we determined best pet for our family. Thanks PetSmart for our New Guinea pigs.
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Stacey Bowlin
Very pleasant was greeted when i walked in staff was very helpful in finding things an when things advertised werent there they found solutions that worked
AM
Amber Webster
One of the best locations near me. The fish selection is healthy and well kept. The girl working that section was helpful and knowledgeable.
JE
Jeanelle Majcen
Nothing but rude teenagers working there that think they know it all and a VERY RUDE STORE MANAGER!!!!!!!! Go to Petco around the corner
MI
Michele Sheets
Wanted 2 goldfish for a work fish bowl. Associate wouldnt sell us two 14 cent fish because we didnt have a 30 gal. Tank, ridiculous .
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LeRoy Ploutz
Jake in the fish department was excellent knows his department well. Thanks for your help.
BO
Bobby May
The clerks were friendly, I was just there to look at the pets. I have enough already.
BE
Ben Davis
I love this place and they adopt animals too its clean and the staff is very friendly
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Timothy Snyder
Love this store and buy all of our pet food here. nice selection of everything pet.
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Steve Mcleroy
Manager had a bad attitude when I rejected a suggestion she made for my dogs collar
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Rebecca Wells
They always do a great job with my pugs nails...and she can be downright difficult
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Felicia Collins
My go to store for regular pet supplies. Friendly staff and usually very clean.
JE
Jesse Lampel
They always have what I need for my pets. And the friendly workers are a plus.
CU
CuriousCity
Love this store great products both my dog and bunny love also great prices!
CA
Caras Book Boudoir
Good store, friendly staff but its smaller than other petsmarts.
CA
Catherine Lockey
The prices here are great and the staff is very helpful.
DE
Denise Wolfe
Great place to get fish for your aquarium collection
BE
Becca Gilmore
Had everything my fur babies needed and wanted
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Chad Warner
Staff is friendly but a little overpriced.
MI
Michael Smith
Very helpful staff, nice clean store
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Sherry Vincion
Good clean store for me and my pets
MA
Mary Frances Littrell
They carry my dogs favorite treats
JO
John DiClementi
Smaller store but very nice
JA
Jamie Nelson
Very friendly staff
DO
Don Bankert
Average pet store.
KA
Kas Woerner
Friendly helpful
BR
Bruce Bullock
Grooming is good
JA
Jason Wilson
Fast service
LA
Laurie Grimes
Love it