Dave Morton Auto Sales

Reviews 3

MA

Makenna Stolle

I will try to keep this short, but it wont be sweet; I purchased my car on 5/16/17 and have driven it for approximately 10 days. I will say, the process of buying the car was quick and easy. But 3 days after I purchased my car I started it and smoke filled up my work parking lot. I called my local mechanic to give me an idea of what it was, he suggested I bring it on over to have it diagnosed. Now, I bought an extended warranty because it is a new car and I am not naive of the complications that can come with that. I gave the mechanic the paper work for him to contact the warranty office to confirm the would cover the necessary parts. At this point, per the warranty instructions they did not dig into the hood but thought it had to do with the turbo. The warranty company said it sounded like a pre existing condition (meaning it wouldnt be covered) and they would suggest to contact the dealership to see what they would suggest. I contacted them and spoke with e gentleman who "handles these situations", he assured me that they dont let their costumers leave upset and will do what it takes to "make it right". His first suggestion was Get the car towed to a mechanic they use often and who works with the warranty company often. I was frustrated because when I purchased the warranty I confirmed this could be used at any certified mechanic because I live over and hour away. And really, the warranty company shouldnt tell their mechanic anything different than my mechanic. Anyways, I had it towed there and got a diagnosis in a reasonable amount of time. But over the course of 3 WEEKS I couldnt get an answer from the dealership of how they were wanting to help "make this right". Over the 3 weeks I had the one gentleman who "handles these situations" answer his phone while ordering food through a drive thru, telling me I need to "breathe" because Im expressing concerns of financial, and requested to speak with the owner almost every time I was in contact with the dealership and somehow he was no where to be found. In the 3 weeks I also found out the the warranty I purchased DID NOT COVER THE TURBO. When I got sold the warranty they handed me a poster with the warranty options, he explained it covered the turbo and etc. cool! Im in. Nope! I was informed by 3 different people at the dealership they havent had proper training on filling out the warranty forms and on the computer he didnt push the right option. Later, the owner stated this as well. Now, I got a call from a different guy to tell me the "plan" on how the repairs will be handled.. he stated the were willing to pay $250 and the warranty company will pay$250- which I didnt understand because the warranty company didnt do anything wrong! Anyways, I was frustrated but upon asking the process of paying the mechanic and getting the repairs done the guy told me "Makenna, I called expecting to leave a voicemail. I dont have time to talk so I am hanging up!" Click. He also stated the mechanic had been paid and would start the repairs. I called the mechanic because I didnt approve the repairs or the balance Id be responsible for. At this time, I found out that the mechanic wanted to use a pick a part from a junk yard and said it had low miles but couldnt tell me how long its been sitting out in the yard and stated there is really no way to tell the miles. Ok? He also stated that he hasnt been paid for anything and hadnt heard anything about them partially paying for it!!! I ended up sending a legal letter to the company and WITHIN AN HOUR the owner himself called me. (This is when he admitted to lack of proper training filing out the warranty). I demanded he tow my car home to me and he did end up writing a check for $750. I put my trust into these people and got majorly screwed. It was my decision to not consult with a lawyer and further because I feel my sanity it worth more sometime... Im starting to rethink that. I just got my car back after being with my mechanic since June 25 and spent $2,500 to have the job done right. UNTRUSTWORTHY AND RUDE COMPANY!!!

KE

Keegan La Fon

So first off I am brand new to Salem, moved here in July. I had been looking for a bigger vehicle for our expanding family. I had talked about it with a coworker and she said she had just purchased a vehicle from Dave Morton and they would work with our credit which has many student loans and a credit card from many years ago when I didnt know what I was doing lol. So after she told me this, another TWO coworkers told me they also had a great experience here. So I googled them and looked at their amazon reviews. The best in the city for a used car salesman. When the time came, we went car shopping. We did shop around at a few places here in Salem and nothing really stood out, a lot of the salesman were jerks to my husband and I because we brought our 3 month old daughter in her stroller into the car lot. Finally get to Dave morton and meet a fellow named James, he was very polite and patient with all of my wants and expectations of a car. He shows us a few cars but they really didnt have anything that fit our family. So we left that day and waited about 6 weeks until they got about 20 new SUVs (I had been checking their website almost every day). So we took another trip down there and found 2 we really had our hearts set on. We applied for those and turns out they were just out of our price range. But I will say this, that wasnt going to stop me from buying from them. They were patient the whole time, calling every one of their financing companies. And were getting back to us with answers that same day or the next day by noon. So we go back there and try again, they had just brought a ford escape back from being detailed and it was ready to test drive. We drove it and decided thats the one. So we met with Julio and he showed us the carfax, and went through it with us pointing out service records and minor details we would have missed. So he takes us to Dan their finance manager and we start doing the paperwork. He was personable and funny and genuinely showed interest in our family. Not some generic man who only wanted us off the lot because we had a stroller. He even worked it out so we got a 3yr warranty rolled into our loan which is awesome when buying a used car. It was literally only $15 more a month. (Thats couch change!) We purchased the car on the 25th of February and have experienced no problems. I have waited awhile to see if any problems have arrived and so far its been perfect. Thank you Dave Morton! Our family can ride in comfort amd safety from now on :)

KY

Kylie Schon

Would rate zero stars if I could. My boyfriend went in asking for a safe reliable car since we just had a baby who would be riding in this car. They showed him a car that looked really clean that was in our price range. Before purchasing he wanted to have it looked at, they insisted there was no problems with the vehicle. He took it to jiffy lube for a quick free inspection anyways. He was informed there was an oil leak and that it needed new rotors for the brakes. After going back and informing James of the problems they offered to have their "mechanic" fix it, and they would deduct that fee off the car payment. A few weeks later we decided to have a full inspection done by AJs auto mechanics and found out that although Dave Mortons "mechanic" installed new rotors there was no dust boots or any pins holding the brakes together (made all the more frustrating since he had asked for a safe car for our newborn baby). Also the distributor was still leaking oil which had wore a hole through the heater hose. This cost $750 to fix. Now about a month later we are about to spend $350 more on a new ignition. We have put around $1,000 into this car and Dave Mortons sold it to us above the KBB value and would not bargain on the price. This was a horrible first car experience and I would never refer anyone to this dealership. *in response to the owner- we do not trust the mechanic you set us to, as he did not fix our original problem. The main problem with your business is you sold us an unsafe car and claimed there was nothing wrong with it. You should really do a better job at inspecting your vehicles before putting them on the lot.