AT&T

AT&T, 1241 NE 48th Ave, Hillsboro, OR 97124, USA,

Category:	Cell Phone Store
Address:	1241 NE 48th Ave, Hillsboro, OR 97124, USA
Phone:	+1 503-693-0453
Site:	att.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM

Location

Photos 15

Reviews 21

Nathan Miller

2 weeks ago I preordered the galaxy s5 and asked for it to be shipped to the store and not my home. Since I work in Hillsboro I wanted to pick it up at the store rather when have it shipped to my home having it sit at my door all day and not be able to get it until that night. I was told that I would be able to get the phone on or even before Friday 11th. Monday 7th I get an email saying that my phone has shipped but ups didnt have there tracking updated until Tuesday. I looked and it was being shipped to my HOME and scheduled for Monday 14th. I called to talked to CS but they told me I had to go to the store since that is were I bought it. I went to the store and was told that there is nothing that they can do now cuz it shipped already but the tracking info is always wrong and I will see it Friday 11th. Here it is, Fri 11th and ups show my phone in Idaho!!! If I had just gone to Costco, BB or any other store today... I would have my phone today!!!!! Lesson learned on going to the ATT store!!!! Liars!!!!

A Private User

Shane Crowder the store manager is a very rude man and should not be in customer service. He is the last person a dissatisfied Customer should got with their relative issues. Not only does he not help in resolving the issues at hand , he aggravates the customer by going on his own ego trip. the help provided at the store does not help whatsoever in fact it only makes you leave the store in disgust and feeling insulted. moreover He has the audacity to actually ask the customer to leave his store when confronted at the mistreatment meted at his store. however there are people working under him who have a much better attitude towards the problems of a customer people like Dean and Dan...are the kind of people who you would like to see working at the AT&T. i would like to add if anyone could provide information regarding escalation of complaint in customer relations...please do get back...

abhinav karhu

The customer service is horrible. Out of the 6 people present 2 were standing in one corner chit chatting. 3 were helping some customers and we were waiting for our turn. One guy came from inside after 15 mins and we asked about the change to the existing plan. He was extremely rude and was not letting us ask questions. When i was trying to ask question even before i could finish he interrupted me and told me that you should try looking online. When asked about the possible change in amount to the existing bill he kept saying go online and figure it out. If you want everyone to go online and figure out stuff then dont have a shop in the first place. Seemed like he wanted to get rid of us although there was only one customer after us and the two folks who were standing in the corner talking could very well have taken care of the other customer. Utterly disgusted with the service!!!!

Steve S

I needed help with an I Phone I purchased here . It upgraded and locked me out of calling out only. I was told i needed a copy of my receipt and to take it to Apple at Washington Square. The short guy and the girl working when I was there on Friday 11/4/16 said they could not help me and he held the door open for me to leave. I went to Washington Square to ATT and he gave me a receipt , no problem. Then Apple fixed my phone. Our familys future business will be at another location. Beware , service here after purchase is not good at this store. Go somewhere else and good luck ....!

Paul Lawbaugh

Meh, whatever. Staff was nice enough. But they cant actually do anything to help fix your problems. Not blaming them, its the system. Hell they couldnt even help me preorder a new phone because I was on a corporate plan. Again, not their fault, but they had to give me a phone number to call instead. After which my preorder was made just fine. Seriously AT&T, why not enable your staff to work for you? Unless of course you only want them to be sales folks (which is clearly the case).

Lisa Simpson

Ive been to this shop a lot and every single time I go there I get the same feeling from every person that works there, they all would rather not deal with customers, period. They are all very rude, they hurry you along to get you out, they lie about terms and services for sales, and they never answer any questions, they always tell you to check online. They act like they dont need or want business from anyone. Why have a store???!

Devyn Stott

Customer service was nice but unhelpful. They signed me up for a $40 a month line and told me it would only be $15. I told them about the problem and they refused to fix the problem (even after an att representative on the phone told me they could and they messed it up). Needless to say Im very unhappy. They just dont care and wont fix their mistake (or honor their word).

Fernando Gastelum

An employee from this store sold me a tablet. He didnt even tell me he was signing me up for a contract or anything. All he said was the price of the tablet and that was it. Later I find out I have a monthly fee I was supposed to pay for 2 years. This is extremely unprofessional. I am very disappointed. I am never going to this retail store again.

Sarmishtha Sircar

I was a victim of misinformation. They put a hard inquiry on my credit after telling me about a discount and then later refused the discount. I am ending up paying more than before and the whole point of creating my account with them was defeated. Whole lot of time wastage. Better to switch to another plan.

Haris Hadziosmanovic

Brian,the manager, and Dean the guys who work there are very helpfull and knowleadgable about all the plans and phones and everything mobile related. Plus if you buy screen protectors Brian will install it professionaly for no cost. Highly recommended store if you have AT&T account.

Thomas Shu

Very, very friendly and helpful staff. Transferred 6 numbers from a ATT MVNO which is more complicated than usual. Helped me even when I wasnt there to make sure all the lines were transferred ok.

Shane Sevey

Provided incorrect information about services. Multiple lies from multiple people. Very disappointed in AT&T as well as DirectTV. Poor business practices and unethical. :-(

Hesler Villatoro

horrible staff. waitied 10 min before asking how to get in line and be helped and got an "i dont know". then ignored. i wont be going with att.

simon tessner

I wish they cared I hate to be a negative nancy but I work in costumer service and they are not the example of costumer service

Scott Pfursich

They were friendly and quick. Chris got me all setup and out the door in no more than 10 minutes with a new phone number.

Gene Kishinevsky

Extremely slow service. Employees seemed to be more concerned about chit chatting and making jokes than doing their job.

Brian Cox

Like att, but the customer service representative must of been having a bad day.

Mikal Boucher

Would like to change carriers. Bill always isnt whay they tell u.