Category: | Sporting Goods Store |
Address: | 1270 E Powell Rd, Lewis Center, OH 43035, USA |
Phone: | +1 614-846-5625 |
Site: | fleetfeetcolumbus.com |
Rating: | 4.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM |
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Peter Luft
I have been a loyal customer of Fleet Feet for nearly 10 years. I cannot think of any other business or company that has always exceeded my expectations as a customer! Seriously - every time, without exception!!! Every member of the Fleet Feet staff is exceptional. Every time Ive had a question or problem, the go WAY overboard to make sure to help however possible and do whatever they can to make sure I am 100% satisfied. Shoes dont feel right, no problem, bring em back - no questions asked. Have a question or need some advice, they are always there ready, willing and EAGER to help. Problems with a product (fit or function) just let them know and they do whatever it takes to fix it! Always, every time, without exception. Seriously, every single time. This is a RARE quality in ANY business and they always seem to exceed expectations. I think I first visited Fleet Feet when my oldest son started running Cross Country in high school (nearly 10 years ago). I very quickly figured out that this Fleet Feet store in Powell Ohio was much more than a shoe store. I have since had 3 of my 4 kids go through cross country and the experience of getting their stride evaluated at Fleet Feet. My 4th will be in high school next year and, I am sure, continue the tradition. Inspired by their running, I started running almost 4 years ago and have since completed 6 marathons and countless other races. I could not have done it without the coaching, guidance and support of MIT and the incredible staff of Fleet Feet. THEY have all helped me change my life - one mile at a time! Thanks for all you do - you guys are the BEST!!! Peter
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A Private User
My son and I started training for a 1/2 marathon, so I wanted to invest in a good pair of running shoes for him. Went there and the sales people were wonderful, the owner even came out to see my son on the treadmill to be sure of fit. We left and went to Dicks down the street, terrible service, nobody knew what shoe was for what. Turned around and went back to Fleet Feet and bought what they suggested. He gave us 10% off (student athlete discount) even though my son is homeschooled and does not run for a team or anything. Needless to say, I was very happy as with the discount, I only paid a few dollars more than I would have straight off a discounter on the internet. Well, the story doesnt end there. 6-8 weeks later, my son was getting blisters while running in the shoes. Now remember, we had been running quite a bit, but I was a little bit frustrated because I wasnt sure if it was the right fit or not. I called and spoke to the owner who said come in and let them look at my son and the shoe again. The store owner Jenny looked and offered 2 options. Option 1, gave me a free pair of running socks and some body glide to see if that would take care of the blisters. Option 2, after trying that out, if it didnt change or fix anything, they would take back the shoes and replace them with another pair. Can you believe that? Epitome of what customer service should be. That is why you should always go here for your running shoes! Knowledgeable staff with great customer service! Thanks Fleet Feet!
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Michael Rill
FleetFeet in Powell is the ultimate runners paradise! Tim, Jeff, Dave, Ben, Chelsea and company are true enthusiasts in customer service and value! The FF way of exuding passion for what one does is personified at this location. An individual can expect to receive great service/advice and expertise! The location is convenient and the hours are such that anyone can find the time to make the trip! The FF crew also are great purveyors of fun and triumph! If you have ever been a part of an event with the World Famous MIT Pace Team or a group of enthusiastic runners and walkers as a part of MIT or NoBo, Fleet Feet will make you feel welcome and encourage all skill levels to build upon their desire to run and walk to fitness! Their partnership with OhioHealth is also excellent as seminars and other training sessions, nutrition advice and injury prevention will help any runner, novice or professional, make the most of their mileage!
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Heather Marks
Since I started running about 4 years ago Id have problems with my foot falling asleep on long runs. I figured it was just a fact of life. We were in town for a race in Dublin (I think the Emerald City) and received something in our bag from Fleet Feet, so we went to check it out. They did an analysis and found my shoes were too small and too narrow, actually, they couldnt believe I just finished a 1/2 marathon in the shoes that another store had me in! I now buy my shoes EXCLUSIVELY at Fleet Feet Columbus! (I live over two hours away!) If I had any doubt about my loyalty it was justified again when I had a pair of shoes tear a month into wear and they overnighted me a new pair for my race the next day! Not only do they know how to fit shoes, carry a WIDE selection, but their customer service is top shelf in a world where most stores dont even know what customer service is.
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Jacob Barker
Went here for the first time back in February of 2013. I was in the process of rehabbing from my first major injury, runners knee, which kept me out for about 2 months. I contemplated on what store I should go to given I was a student at Otterbein and wasnt willing to overpay. I had never had official running shoes before and I heard about how meticulous they evaluate each step you take on camera. Each staff member tends to each and every one of my needs. Got my first pair for a whopping $120 plus the $50 inserts, and it was worth every penny. The fact that they dont mention the prices often just goes to show they care about what you need and not the money. For us runners, quality beats price anytime and every time, and the staff here knows that better than anyone else. I have been back every single year since to renew my shoes and refuse to go anywhere else!
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Sarah Massella
This has to be the best place to buy running shoes! Im sure they have much more to offer, as well. Fleet Feet Sports has the best customer service one can imagine. They used a slow motion video of my feet while running on the stores treadmill to determine what kind of support I needed and asked about my training routines and goals in order to present me with the best options. I was able to choose the best shoe for me after trying on their options, ask as many questions as I could think of, and even learn more about the science behind running. In the end, I walked out with a great pair of running shoes for only $15 more than what I would have paid on Amazon, which is pretty amazing when you consider the gain in knowledge and personal attention that I also received. I will definitely be heading back there for my next pair!