Montrose Ford in Fairlawn

Category:	Used Car Dealer
Address:	3960 Medina Rd, Fairlawn, OH 44333, USA
Phone:	+1 330-666-0711
Site:	montrosefordakron.com
Rating:	3.3
Working:	9AM–9PM 9AM–6PM 9AM–6PM 9AM–9PM 9AM–6PM 9AM–6PM 12–5PM

Location

Photos 100

Reviews 5

Kirill Chernyavskiy

Would suggest that you stay away from this place and go to any other dealership for any sort of service or body shop work. I had to take my brand new Mustang in for some warranty work which the body shop initially refused to do until I got Ford Corporate involved. The rep. at the body shop treated me like an idiot and tried to tell me that my concerns were not an issue, even though Ford had instantly approved the work as soon as I contacted them. Dropped off my mustang and reset the factory accelerometer as I wanted to see exactly how the body shop treated my car. At time of pickup they put 7 miles on my car, even though they had 0 reason to drive the vehicle beyond in and out of the shop. The accelerometer recorded data that showed they absolutely abused my car to the fullest, including burnouts! When I brought up this concern with the Manager of the body shop he told me that they had to take out my car to "check for rattles" even though I did not approve of this to be done by them! He blew off my concern and simply said to talk to service department. Took the car to service as the body shop said that my rear diff was leaking oil and that they set up an appointment for me. Get to service and come to find out that there was 0 communication and that I need to bring my car back in a few days. Bring the car back to service regarding issue with rear diff and for an interior rattle issue (that I approved of the service department to diagnose). Take the shop foreman out to show him the exact issue and explain under what conditions the car has the problem which is during freeway/steady state driving. I explicitly state to NOT abuse my car, and that there is 0 reason for them to drive it hard. Pick up my car after they say that there is 0 issues with my rear diff and they were not able to fix the rattle. Look at the accelerometer data again and it shows the same thing as what the body shop did, hard acceleration, 17miles racked up on a car which in turn they burned 1/4 tank of fuel avg 12MPG! Which is 1/2 of what I get when I drive my car. In a nut shell if you want a place that does not fix your concerns, abuses your car, and treats you like an idiot, this would be the place to go.

Jonathan Channell

These people need to quit screwing over customers. I cant keep my mouth shut about it anymore. A $60,000 new truck is marked up 18k from what they bought them for. Consider this before you buy here. This place is a scam! They fluff sales numbers so high, that when they offer you a discount, youre still paying well over what you should and the difference goes to the salesperson, I mean, The manager in charge of the salesperson. They have a 150% turnover rate for a reason. They not only screw their customers out of money, but the salesperson too. They do this through what they call a "rookie pay plan," which they tell you that you can get off of at any time. Then it turns into 30 days, then 60, then 90 and beyond. Their commission plan for so-called rookies resembles more of a pyramid scheme, much like Amway. In that, managers ask questions from another salespersons customer in a shady effort to force split deals. So for example, if commissions totaled $800, the manager would get 400, the house would get 375 and the rookie salesperson, who did 99%of the paperwork and follow-up gets an astonishing $25. Not to mention, they force you to sign a hold harmless agreement so you cant sue them. If youre looking to work here, dont!!! If youre looking to shop here, well, use your best judgement. If they treat their employees this way, you can rest assured, they do the same with their customers. Find a better and more honest dealership.

Susan Dodge

I was recently hit by another vehicle and my car 2014, fully loaded Escape was totalled. I was heartbroken! I came into Montrose having decided that I wanted to look at a pre-owned Fusion that I saw on their website. After test driving it, I explained that I was going to pay cash out the door if they could get me to the price I needed on THAT car...which was about $2,000 less than the sticker price and I needed my price out the door (tax, title etc). The salesman that I worked with, Rich Hammer, was awesome. He listened to my story and understood what I was trying to accomplish. I explained that I wanted a pre-owned Fusion with low mileage and loaded with features that I could get without having payments. This would enable me to purchase another Escape (for me) in a year when my daughter graduates from college and Ithat I would then give the car I would purchase now, fully paid for, as she heads to law school. Rich made it happen. Another Ford Dealership lost out. I almost purchased a Fusion that was the same model year, but had 4,000 more miles and less features (no navigation or blind spot notification) but their price was higher than the Montrose Fusion that I ended up with... and they werent willing to budge at all. This car was the third car I have purchased from Montrose and I promise I will be back in a year to buy my new Escape!

Daniel Schneck

Had my car "repaired" at Montrose Collision (attached to Montrose Ford). Was told it would take 1 1/2 weeks and after 3 days got a call that it was done. I picked up the car and noticed that a panel on the car was incorrectly installed, some weather stripping was loose, etc. I received two follow-up survey calls and told them about the problem and they said I would be contacted. Never got a call. Finally got in contact with them and they apologized and I was promised they could resolve the issues once additional parts arrived in 30-45 minutes. I just got done spending 3 hours in the shop. The worst part was that throughout the service I was told things like "they are just buttoning it back together", "it should be done any minute", and "they will be bringing it up in just a few minutes". Each of these promises was met with 30 more minutes of waiting. After speaking with the manager, he finally gave me a realistic promise, but after finally getting the car back, noticed some gunk on the headlight and panel that was fixed when the manager came and cleaned it. The weatherstripping still does not match, but I was not staying there a minute longer. Hope everyone else avoids this place that "only gets that big and nice because they do a good job" and find a different shop that will fix things right the first time and keep their promises...

Laura R-A

Not happy with Montrose Ford service department. We purchased car here no issues and really have liked the sales department when dealing with them. This review is for the service department. We got four new tires in December 2015. On Friday (July 2016), our front left tire was flat and so we took it in. Turns out it had a "needle sized hole in it" and so they patched it up. Drove vehicle home. On Saturday AM - not even 12 hours later - suddenly our rear left tire was flat. Again, had to have it towed in. Figured we had driven over something. HOWEVER, was told that the mechanic on Friday saw nothing wrong with the tire. They called letting us know that tire was "flat" and we would need brand new tire. Seven months later. And one day after it was in shop. No explanations, no warranty on the tire, no nothing. Just suddenly "flat and needing new tire"... Will be taking our services elsewhere from now on as this was truly suspect. We have never gone through a tire in less than 7 months and never have I had a car repaired one day to have this happen the next. Either the mechanic did something to the tires on Friday or was obviously aloof to the fact that the rear right tire needed something done. The fact that there is no apology for any mistakes it ridiculous.