Famous Footwear

Category:	Shoe Store
Address:	1665 Olentangy River Rd, Columbus, OH 43212, USA
Phone:	+1 614-294-3371
Site:	famousfootwear.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 70

Reviews 20

Alex Scullion

Customer service nightmare at this store. Ive also written a review on Facebook and Ill continue to spread negative reviews about this store. I ordered shoes online for pick-up in the store. It took 10 minutes to find a sales associate to help me pick them up. Once someone came to help me, they told me they voided my order. I had already paid for the shoes online and they voided my order! Why is my order being voided if they have already collected payment?! The e-mail says all I need to do is bring my photo ID and/or show the email to show an employee, pick up my shoes, and Im out the door. Nope! Now to add insult to injury my credit card was charged even after I made a formal complaint to customer service and this sales associate confirmed TWICE she had voided my order. Nothing was actually done to help me! This has been the most frustrating shopping experience Ive ever had. I never write reviews like this, but I feel now I should warn everyone about this place. Buy your shoes at Target next door! Im boycotting Famous Footwear and telling everyone I know about this terrible experience.

A Private User

This was the worst experience that I have ever had at a retail store. The manager an orange haired lady was soooo mean. She verbally abused me when I was asking about what they could do about some shoes that were scratched up. She used the policy word and then tried to provoke an argument with me. She made me and my co-workers I was with feel very uncomfortable. We will definitely not be shopping there anymore.

Lillian Henderson

Be prepared to hunt for what you want! That said, unless you have some super limited/quick strike/etc. only fetish, Famous Footwear is where you go for 99% of your shoe needs. Great selection of colorways, styles, and brands. Employees are fairly friendly to boot. Who needs a Tier Zero account to earn a four star rating?

Shawn Stephenson

The shoes are cheap but they really want your personal info. And if I had to hear the audio announcement about booties being 30% off 3 more times, I probably would have put my head through the window. I feel bad for the employees that have to hear it for hours on end.

Elise Moore

Shoes can be miss marked re size so try everything on and keep an open mind. But my husband bought a pair of comfy sketchers while waiting for our grand daughter. Everyone found at least one pair of comfy shoes for daily use. Service is friendly at the counter.

Arash Rhd

I live far away from that store , map took me there and I just needed a gift card for my friends birthday party , as soon as I got too regester they said that hole systems went down , they wasted 20 mins of my time and at the end I had to leave with nothing.

jnsm19

Typically a large selection and there always seems to be a clearance on choice merchandise. Associates are friendly. Also has other accessories such as socks, bags, inserts, and others depending on the season!

Sergei Shoev

I ordered athletic shoes and it was canceled after one week due to insufficient inventory although on the website it still was. So all information on their website can be wrong.

Stephen Javens

Great service and plenty of product to choose from. They even have a reward system and typically some decent discounts.

Kyle Ratajczak

Not a great selection but they do have pretty good prices. The staff is pretty good at knowing if you need help or not.

Gabriel P Chacón

Buenos precios, pequeño pero buena variedad.

Jay M

Great selection and honored a buy 1 get 1 50% off coupon today. Theres an extra 15% off coupon on bogo as well!

Andrew

Plenty of options, good prices, and the manager was extremely helpful (Terry? I think).

Tatevik Broutian

Friendly staff, large building, good selection, relaxed setting to go shoe shopping.