Exscape Smoke Shop

Category:	Tobacco Shop
Address:	167 Marshall St, Syracuse, NY 13210, USA
Phone:	+1 315-472-4200
Site:	exscapesmoke.com
Rating:	4.1
Working:	11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11AM–7PM

Location

Photos 15

Reviews 7

Megan Brown

Three months ago I bought a $200 phx tube, took care of it like it was my baby so when the female downstem got stuck, I thought I could bring it to exscape to get some *suggestions*. The tube was as clean as it was the day I bought it, so the store employee agreed to look at it, disregarding their no used pieces policy.. We discussed some options and meanwhile, the employee began "assessing" the issue. He told me he was "really good with glass" and he could probably get it to come out. He also assured me that if by any chance the tube broke, he would hook me up with another piece. I told him I didnt want the tube broken as some of the options we had discussed earlier actually seemed like they could work. Instead, he proceeded to pull on the downstem and before I could say anything, CRACK..well you know the rest. The employee said hed call some places to get it fixed, left him my number and didnt get a call from him all week. I called back five days later and spoke to a different employee who had obviously heard of the situation, treated me like absolute crap and even threatened to go in the back room and break my tube ALL BECAUSE I asked when the employee who broke my tube was going to be working. WOW. Well the story ends that absolutely NOTHING got done about my broken tube, Ive been back to Exscape several times where they just ignore me and tell me "i dont know man, I dont know." From now on, Ill be taking my business the extra 50 miles down to Ithaca Glass, where I know their products are authentic and their customer service is exceptional. If youre the owner of Exscape and youre reading this, I hope youve been made aware of this situation and consider reevaluating how your employees run your "business".

A Private User

Very nice shop, clean and stylish, fun to browse. Their selection of hookahs is the best in Syracuse. The guy working was very nice and helpful. We bought a small Mya hookah and a pretty wall hanging for our bedroom. We havent hung up the wall hanging yet but the hookah has worked great and has been used every day since we got it with no issues. Their prices are comparable to online shops for the hookahs so dont bother paying the shipping and waiting, just get one from these guys. They also just opened a sister shop in Rochester on Monroe street that isnt in Googles system yet, that is also a 5 star establishment (and a mile from our house, yay!)

Brendan Hodgens

Dont bother with any of their competition on the campus hill. This place has all the best glass and a knowledgeable sales team.

Pat Simpson

The entrance has a speakeasy feel to it then once upstairs there is a large clean head shop with large glass selection

A Private User

great shop. tons of variety from expensive to cheap. service was very helpful and insightful.

Logan Wood

Great experience, really friendly and helpful staff.

A Private User

overrated in my opinion.