Category: | Toy Store |
Address: | 498 Amsterdam Ave, New York, NY 10024, USA |
Phone: | +1 212-496-7282 |
Site: | westsidekidsnyc.com |
Rating: | 4.1 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM |
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A Private User
well, having read the various lines of thought here about WSK, i thought id add to the conversation, especially since the owner, Alice Bergman, to whom I address this message, claims to want to make things pleasant there. i arrived just now (tues 20 july 2010) at WSK without children, to buy a present for a friends grandchild. the man at the counter was helpful though not esp. pleasant. when i finally found what i wanted, i had to stand in line 15 min. behind someone buying a lot of toys. by that time, i had only 5 min to get to another store several blocks away before it closed. as i paid for my toy, i asked if i could have some tissue paper, because the present was fragile and i had to pack it in a suitcase. the man said i could have *either* tissue paper *or* have the present wrapped, but not both. I said i would take the wrapping paper, because i could supply the tissue paper myself at home. he then said they only wrapped there...and he called a short, stout woman with short curly brown hair (i describe her so you can know who your rude staff members are) to wrap the toy for me. i explained to her that i would supply the tissue paper myself if she would supply the wrapping paper. she said she could not do that, because they do their own gift-wrapping. i explained that i had just waited in line 15 min and had to get someplace else before they closed. she insisted that she could not simply give me the piece of paper because that was store policy. -- at this point i was definitely rememberiing all the comments i had read on this site, and saw that even for a customer *without children and *without cell phone, a customer who has already paid $25 for a toy, the staff can, indeed, be very very rude. Okay, so thats your policy: but you know, there are pleasant ways of conveying that information and unpleasant ways, and this woman was distinctly Unpleasant. Really. she didnt smile, and she didnt apologize, and she treated me as if i were asking something outrageous. you know, i work in an institution that also has a lot of rules, but occasionally, for my clients, i treat the rules as just the tiniest bit flexible, just as a kindness. such an action builds good will and is definitely in the interest of the institution. This woman is *not* helping your business, whoever she is; and maybe shes you, Alice B.! i dont know. i let her wrap the present, and i ran to the other store and just made it in time, but you know, ill think twice before going to WSK again. your toys are wonderful, but can you truly not hire polite, friendly people??
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Romeo Silverio
ONE STAR IS TOO MUCH! Unfortunately this place is not what my family remembers it to be. My mom tried taking me here to remind me of a an old place where she used to shop for toys for me. but it definitely is a place where we will never shop again. COSTUMER SERVICE is HORRIBLE. ( ESPECIALLY THE YOUNG LADY/ BOY WITH THE SHORT BLONDE HAIR ) As soon as we walked in to the store, she/he never greeted not smiled but immediately locked the door behind me and my family. i felt uncomfortable, we felt uncomfortable. my mother found it weird and asked if they were closing, the lady/boy couldnt even look at her, but said yes, we are almost closing. But there were other people in the store already and it just happened to be closing time when we walked in? yea i dont think so. Either way my family and i decided it was best to not even explore the store and go further in. Unfortunately the only reason we even came inside was because of a good old memory my mom had and wanted to share again with me now that i am older and happened to pass by this old place. but this store definitely ruined that little experience. Thanks for your rudeness. you have reminded me why people like you only and will only have a future working as a cashier. I DO NOT RECOMMEND THIS STORE TO ANYONE.
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Heather korman
I always go here whenever we need to buy a present for a kids birthday. The older lady in the store is always so helpful with guiding you to the right gift for the right age. In fact most of the staff are great in this way. The toys are unusual (you can get something different here) and they gift wrap, which is great too. If you want to keep our local stores on our high streets and you want great service, go to West Side Toys. My only complaint is the sometimes long line on a saturday morning. Everyone is rushing to buy a present for the afternoon party and it sometimes is a bit of a long wait.
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Maverick
The west side kids, seems to have a good amount of items for children to play with and be entertained. Unfortunately, the staff is unpleasant, and I have seen, on numerous occasions, them kick out teenagers shopping for hacky sacks and various knick knacks for not having an adult present, even when they were doing no harm!
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torry carlson
Went to New York for the weekend loved it here my son loved it Im trying new books more and more for him . And this place is wonderful for my son I dont have to go looking through floors and floors for one book and my son loves the lay out he will just run and pick out a book he sees thats fun to look at as well as read
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达芬奇
Went to New York for the weekend loved it here my son loved it Im trying new books more and more for him . And this place is wonderful for my son I dont have to go looking through floors and floors for one book and my son loves the lay out he will just run and pick out a book he sees thats fun to look at as well as read
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Jacqueline Poole
Amazing. Louise is a true artist. John had my color rockin and my haircut is FAAAABULOUS. I live in Oakland and I make the trek to the city to let these amazing stylists work their magic! I highly recommend them, you will NOT be disappointed.
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John Burke
Best Toy and Educational Toy Store left on upper west side knowledgeable staff always ready to help. Ask for Darda Cars the best self powered toy car for kids and adults... Lots of good books and games too bring the kids. JB
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Luis Luis
They charge you more than what they are not supposed to. So yeah always make sure you always pay for what you are really getting. "Prices are a lot better at Amazon" Never coming back to this place again.
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Michelle Harmon-Madsen
Wonderful neighborhood store! Highly recommend for toys, books, to holiday or seasonal childrens gifts. I always get fantastic suggestions. The owner is just great. Love this store!
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Stéphane Clérice
Étroit et pleins de jouets originaux et parfois à petits prix
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Manuel Gonzalez
One of the old stand bys of the area. Has a nice selection for all ages. Prices can be a bit high at times. Shop local.
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Γιάννης Γιατάκης
Μεγάλη ποικιλία πολύ καλά παιχνίδια
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Pema Malla
Long wait with gift wrapping even though no ones ahead of me.Esp the short hair with glasses is rude.
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Jill Wiese
One of my favorite places for toys, books, etc. staff is great. Dont bother going anywhere else.
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Sharon Schuur
This is a great local store. They curate a selection of the best toys out there for kids.