Nissan Kia of Middletown

Reviews 3

KI

Kira harding

Thie employees at this place are the worst to deal with. Especially the manager Mike. On multiple occasions I have had my car serviced here and the customer service is horrible from beginning to end. After a repair my car came back with a hole chewed out in the back seat and I was told that it was not their problem and is considered An act of nature so they are not responsible for reinbursing me for it and they even suggested my car probably came in with a rodent inside of it. They wanted nothing to do with it and was totally ignorant to me being upset about my interior being ruined on their premises . On a different occasion i went in for my car not starting after they replaced the starter 10 months prior. Being that it was still under warranty and a experienced automotive tech had identified that the issue is indeed the starter before i went there, i thought the repair would be quick, simple, and most off all FREE! But instead i was charged $137.00 after my car sat there for 3 days without anyone notifying me that it was even done and then given the excuse that once again rodents were to blame and they chewed through ONLY the wires for my starter and it is not considered an issue with the part they replaced so its not covered by the warranty. I asked to see the wires that were replaced and was assured i would over the phone, however, after arriving i was told "too bad theyve been thrown away". After further examination i discovered that the starter in fact was replaced and not just the wires. This leads me to believe that they just found a way to put the blame on something else to make a profit from something that was the result of their faulty part. To make matters worse a few hours after i leave the check engine light comes on. (I guess theres still rodents in there). Smh. On a third occasion, while visiting the service department for a repair, i wandered into the sales department and sat down to speak with a salesman about some new car options. He was very pushy and explained multiple times that they needed to sell just a few more cars to win a contest at the end of the year, with no regard to my budget or even my particular car interest. As i was tempted by the offers he made out of desperation, i decided to go to the Bathroom and pray on it as i do with most other important decisions i make. As i came back to the table the salesman expressed that he was not feeling well and will be going to the hospital. another gentleman attempted to continue the sales pitch but i was no longer interested. That was probably the best thing that couldve happened for me to dodge that bullet. I later found out he was having a minor stoke. Idk if many would agree but i definitely took that as my prayers being answered on whether or not to make the decision to buy a car, especially from this location.

AR

Arielle Barcene

Saturday while driving from North Carolina to my parents home in New York, my 2012 Nissan Versa died (what we think to be a transmission issue) after owning it for only a year and half, I had it towed to Nissan Kia of Middletown after hours on Sunday around 3am. Sunday morning I went on the Nissan Kia of Middletown website to make an appointment for my car to be looked at for Monday 12/23/13 at 8:15am. This morning I arrived at the dealership at 8am for my 8:15am appointment. Upon arrival I informed the gentleman that checked me in that I had an appointment, I explained the situation of what the car was doing and showed him a video of the RPM gauge. I then requested to show the mechanic my video so that he could directly see the issue. I took a seat and waited. Forty five minutes later I went to the counter and asked about how much longer it was going to be, the gentleman at the service desk then told me he didnt think they were going to get to it today because "other people had appointments that they needed to get to". The entire time i was sitting there right in his view, he didnt once think to tell me this, he just allowed to waste more of my day. So I asked for the service manager, Scott Powley..at first I was told that he was not in the office, then he was away from his desk, then he was in a meeting, when in reality he was sitting there the entire time refusing to get up and speak with a customer. The sales manager, Andrew Rodriguez, then approached me, I showed him that I had an appointment again and he said they were not going to look at my car today because "they needed to honor the appointments that were scheduled for today"...what about my appointment?!?! At this time I stated again that I had an appointment he then said, "I will delete your appointment out of my system, tow your car down the road and leave it in the middle of the road." I have never experienced such terrible customer service in my life. After leaving the dealership, I called the corporate number for Nissan explained them the situation, they were nothing but apologetic and told me that they were going to have my car transported to the Newburgh Nissan on Route 300. From the second I pulled onto the lot of Newburgh Nissan they were amazing, so helpful, so polite and courteous. Unlike the dealership in Middletown they looked past the fact that I was a 23 year old female and saw that I was the owner of a vehicle and a customer that needed help. The women at the service desk, the manager Jim and even the parts manager went out of their way to provide exceptional service. So unless you enjoy being ignored and then bullied please DO NOT WASTE YOUR TIME AT NISSAN KIA OF MIDDLETOWN. I guarantee you the extra time and gas you spend on the twenty mile drive to Newburgh, will be worth it.

BI

Big Booo

UPATE 2/11/2016 LOOK AT THIS ARE YOUR FOR REAL Private Response Nissan Kia of Middletown responded to this review February 11, 2016 Lets clarify this situation. You came in with excessive tire wear on your front tires, we diagnosed the problem as your vehicle being severely out of alignment and causing the excessive wear. There was damage on both the front right and front left side of the bumper, the front passenger side wheel was damaged and damage to the front undercarriage, all of which you refused to go into the shop and see while vehicle was on the lift. After storming out and abusing my staff you contacted the owner and then had a meeting with him, he offered a free alignment and to replace your tires at cost. You refused the offer and accused us of causing the damage to your vehicle which would have had to happen a few thousand miles ago at least to cause the current condition of the tires. The problems you had prior with the vehicle where handled through Nissan corporate and resolved as per the corporate representative. If for any reason this website decides to post this inaccurate and fraudulent review I will make this post public along with documentation of ROs and pictures of the damage the vehicle sustained so at least anyone who reads this will have access to the truth. REPLY 2/11/2016 FROM MR RIVERA NOW THIS HOW YOUR SETTLE THIS MATTER BEING A BULLY OK NOW I WHEN TO YOUR PLACE TO BUY A NEW CAR NOT A CAR WITH DEFECT PART LIKE A NEW TRANSMISSION 2 RIGHT PASSENGER AXLE 3 ROTORS 4 NEW TIRES 5 ALIGNMENT 6 FRONT STRUT ASK YOUR SELF WOULD U HAD BUY THIS CAR FOR YOU OR ANYBODY YOU LOVE OK IT SO FUNNY THAT ON YOUR INVOICE NEVER MENTION ANYTHING ABOUT ANY DAMAGE ON MY VAN AN IT YOUR POLICY TO CHECK ALL VEHICLE UPON ARRIVAL ..I WOULD LIKE TO SEE THE PICTURE OF THAT INVOICE TO NOW SO FUNNY THAT INVOICE 296246 AFTER A TEST DRIVE ALL THIS CAME UP BUT INVOICE 295307 WHAT HAPPEN HE WAS BLIND NOW BACK TO INVOICE 296246 READ THAT ONE GOOD AND WHAT HAPPEN TO THE SIGN POST DUE TO INSURANCE POLICY NO CUSTOMER are NOT ALLOW IN WORK AREA NOW THE NERVE OF YOU TO EMAIL ME THIS PRIVATELY .AND BY WAY USE YOUR NAME NEXT TIME BUT IT COME FROM NISSAN KIA OF MIDDLETOWN NY SO FEEL FREE TO POST THIS YOU BIG BAD WOLF SHAME ON YOU YOUR SOLD ME A LEMON NOW YOUR DONT WANT TO FIX IT WHAT HAPPEN TO CUSTOMER IS ALWAYS RIGHT