Wonderland Smoke Shop Hasbrouck Heights

Reviews 7

A

A Private User

I recently paid a visit to the Hasbrouck Heights location. This was the first time I had been in any of the Wonderland stores. I have to say I was thoroughly impressed. It is a refreshing breath of fresh air to see a store of this caliber so close to home. The prices are competitive, and the glass is quality. I was surprised to see an assortment of glass I didn’t expect to be there! Quality, current pieces. I could have spent all day there. There was only one person working, a younger woman who was friendly and helpful. I had the place to my self the majority of the visit. You can start at one case and work your way along all of them. Try not to drool on the floor. They have a pretty nice size selection of glass. All glass. No crap. They do have a nice vape section as well. But the glass ranges from affordable yet quality economy pieces, which are nice but not extravagant and reasonably priced. You will also see some more expensive names like ROOR, and I was very happy to see a decent selection of Illadelph glass (How many other places around here have it? This much?) , as well as many other current glass companies, also I’m sure there were some customs there as well. Prices are reasonable. There is the assortment of other related smoke shop goods you would find at most smoke shops. Not too much, just enough. The focus is on the glass, just as it should be. I am very happy to be a customer. I left with a real nice piece. Money well spent and I feel good about my purchase. The woman wrapped my water pipe with delicate care, taking time to make sure it was done right so it wouldn’t break on the way home. I will definitely be returning, I cant wait to go again, and its right near by. I’m very happy. 9/10 and that’s only cus there’s always room for improvement. But otherwise this place is GREAT. -Brian, 24

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marcus james

I havent been to the shop, so ignore the star rating. I mainly wrote this review to inform all of those who left one star because they used slang terms and were subsequently refused service, that it is illegal for the shop to sell you a water pipe if you state that you tend to use it illegally (i.e. calling it a bong, which is a device used recreationally to smoke the drug marijuana.) You might as well go in and ask for a crack pipe. Dont get upset because you made an illegal request and were not assisted in conducting your illegal activities. Educate yourself on proper smoke shop etiquette (there is such a thing), stop repeatedly using improper slang just because youre a jackass and think its cute and that the employees are just being sensitive. If they were to help you with such a request they risk jail time, a criminal record, court fines, and could likely cause the store to be closed by authorities. Think before you speak next time youre in a smoke shop, and if you dont know what youre talking about then just STFU and point at what you want. As for people who complain about returns, how do you propose this company take back merchandise that was used for illegal purposes. Youre basically asking them to take drug paraphernalia off of your hands. Once again, illegal as $#!+. Like buying a knife from Wal-Mart, stabbing someone with it, and trying to return it uncleaned, with visual evidence of your misdeed still in it. Would you expect them to take it? Understand that you are doing something illegal and you cant, nor should you, expect people to risk their own freedom to assist you in breaking the law.

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Arielle Quevedo

I have been a customer at Wonderland for some years now. When I just went in, I must say the customer service was terrible. I was reprimanded for saying "water bong" instead of saying "water pipe" and when I politely gave a suggestion to putting up a notice that states specific names, I was told rudely that "his customers know the difference." I didnt appreciate the hostility , and I will be taking my business elsewhere. You should adopt the motto "customer is always right." ***I couldnt agree more with the young man who comes on random review boards without visiting the shop. Although I agree with knowing proper smoke shop vocabulary, it still did not warrant the young man being so rude to paying customers. Whats even more worrisome is that more than enough people agree with the some of the staff being rude. He could of been polite and courteous and not hostile. Its simply called customer service. If they planned on being so rude to their customers maybe they shouldnt of opened up a shop that sold something so close in resembling paraphernalia and then get mad when people mistakenly call it the wrong name. So before you call someone ignorant maybe you should go there first.

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Dominic hertlinger

So I totally walked in there looking to buy a bong, sorry for the slang as I know you all take that stuff super cereal. I had already established that the price tag meant nothing and literally I was talked out of buying. The young man there told me bluntly that if I continued to use slang he would not serve me. Just so you all know I went online and bought a much nicer looking and more well crafted piece for a 8th of the price that I would have definitely bought from you guys. I dont know if you guys are in the business to make money but whoever you had working may 22nd around 8:15PM east should really not be working for you. If I could leave less than one star I would. I have been shopping with you all since you opened here in Hasbrouk Heights and I assure you I will never come in again after the way I was treated.

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Patricia Berry

I went there a few times for shisha because it was the closest place for me to go to get it. The selection was horrible. They only carried two brands and were usually sold out of the good flavors. Still, I went there anyway. There was a cute little Papillion and that was enough for me to keep going. So I went here about every week. I talked to this guy who worked there and was there when I went in. One time he like snapped at me and said he didnt want to talk and basically threw me out. I have never been more offended. I would never go back there if they were the only place that sold shisha

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A

A Private User

recently walked into the store for the first time with a question. the owner seemed really rude and uninterested in helping me out by any means.she didnt even get off the couch. all i wanted to know is if they sold something in the store, she was extremely rude didnt want to help me out, didnt want to give me any idea of when it would be in or if there was anything similar to it that i could get. Although the store had really nice pieces, i wish the service was a bit better because i probably would have bought something if she would just help me out

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Juan M

I stopped by this past Sunday. Been there a bunch of times prior to my latest visit. There attitude tend to suck. How can you work in a head shop but be angry all the time? I asked a question about an item. The young lady spoke to me in speed, meaning I couldnt catch what she was saying. Every time I tried to get additional information she began with "Like I said". She did that to me about five times before I gave up and walked out. Dont bother with this place, Aladdin on Rt. 46 are a friendly bunch of folks to deal with.

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