Allen Wayside Furniture

Category:	Furniture Store
Address:	3611 Lafayette Rd, Portsmouth, NH 03801, USA
Phone:	+1 603-436-9445
Site:	allenwaysidenh.com
Rating:	2.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 11AM–5PM

Location

Photos 34

Reviews 4

Kevin G

My newly sanded floor was damaged by Allen Wayside employees and when we complained we were called liars and accused of damaging the floor ourselves. We purchased an Ashley Vista chocolate sectional sofa from Allen Wayside Furniture Conway NH for our vacation home on October 3rd 2013.We paid in full by credit card including the extra delivery charge ($1,267). Delivery was arranged for the next available delivery slot October 12th 2013. The delivery team arrived as agreed in the morning. We left the delivery crew to assemble the sectional. They asked if we were happy with the placement of the sectional we said we were. When they had gone we vacuumed the sofa (as recommended by the manufacturer) to remove any residual factory dust. It was then that we discovered that our newly sanded living room floor had a large gouge in it (the delivery team had placed the sofa so that it was just covered). We immediately informed the store. The manager ***** ****** refused to discuss it until he had spoken to his delivery team. Mr. ****** rang back later that afternoon (October 12th) and said that his delivery people had denied any knowledge of damaging our floor and had not placed the sofa so that the damage could not be seen. Mr. ****** accused us of damaging our own floor! He called my wife a liar and said that we could have damaged the floor by sitting on the sofa! His attitude was extremely defensive and aggressive. He said he was used to people making complaints about damage caused to rooms that he and his employees had never even entered. At the end of the conversation my wife was in tears. His employees did enter our living room and the damage which is now on my floor was not there before they arrived and was not caused after they left. Mr. ****** very reluctantly agreed that if I got a price from my flooring contractor to repair the floor he would consider making us an offer; this was after my wife told him we had a whole house to furnish for which we would not be using his store. Unfortunately our flooring contractor is a friend of one of the employees at Allen Wayside in Conway and has unwilling to give us an estimate for repairing the damage as he knows the employee will lose her commission on the sofa! We are not from the US, we live in the UK. This home represents 10 years of saving and dreaming of buying a vacation home in the valley we have come to love. This sofa represented the first major purchase for our new home and to be treated so appallingly came as a big shock. We contacted Allen Wayside Customer service my email but they have ignored us. We thought that American customer service was admired the world over, we would not be treated this badly in the UK where customer service is renowned for being poor! -

Rod Jablonski

my first review ever. allen advertising an anniversary sale> I went in on 2 separate visits and spoke to 2 different sales people, one of which was the owner. As I was looking at a couch, I asked about a delivery charge and disposal of old furniture. was told yes a delivery charge, no disposal fee for old. I decide to purchase, and at check out was told there was a disposal fee. I said that I was told that there would not be one, and the salesperson that I had spoken to originally said he never said that. I get cranky( I dont care about the fee, it was the outright lie) but I purchased it anyway. Left the store, but decided I did not want to do business with them after all, and called to cancel the order within 2 hours after purchase, and which was not to be delivered for another week. Left 2 voicemails as they do not answer the phone. finally Bill calls and says I clearly signed the invoice which has one line that states "no refunds or exchanges". normal print, nothing to stand out or highlight the message. He is absolutely correct I did sign it, as I was focused on the other details. He said it was a clearance sale, however there is not one sign in the store, not one mention on the price tag, nor is there any mention of this on the multiple radio ads touting the 50 years in business sale, and the 2 sales people, one of which was the owner never mention that all sales final. As a matter of fact I could even special order the couch if I wanted. So I ask Bill, if he was a consumer and came into his store, or any store, and there was no mention of a clearance, all sales final sale, no clearance price in the price tag and NO mention by 2 different sales people, and no mention on the hundreds of radio ad runs, that that would not be misleading, and he says, he always reads what he signs. He would not even acknowledge the lack of public information. So, I have not taken, nor will I take delivery as I refuse to have anything at all in my house from these unethical people> yes I signed the invoice, so I learned a $1400 lesson.

Heather MacKinnon

Dont ever buy from this business. My mother who is 72 and who has lived in the Seacoast community for 43 years bought a $1600 chair from the Portsmouth store. Mind you, she had already bought on of these chairs from this store a year before, loved it, and was going back to buy another. She ordered it on Aug 12th, went home realized she ordered wrong color, went back the 13th ONE DAY LATER to explain and ask to have the order halted. The owner told her no he would not do that and there were no refunds, she asked for the name of the company that builds the chairs so she could call direct and he refused to give her that information. He then told her he would credit her "some" money on her credit card and hold on to $200 and she had to come back by Oct to buy the chair. He said that was his final and only offer and that if she didnt like it she can take the paperwork and leave. How on earth does a business in that community stay open with that type of unethical practice. To the Owner...William Abrams, my mother WAS your customer, she had bought that chair once and loved it and was coming back again to buy another...is that $200 really worth your reputation? My mother found the distributer online, called them and they told her they had not even received the order and that He, William the owner of Allan Wayside Furniture could cancel that order anytime. I have since called the head of consumer protection at the Attorney Generals office to place a formal complaint. I can tell you that my mom is loved in the seacoast community and has shared this story with countless numbers of friends and neighbors and i can assure you that He will lose customers do to that experience. Was it worth it William? To be a bully to a 72yr old woman? Please please do not do business with this company.

A Private User

Shopping for a couch and my girlfriend was out of state, and my schedule always conflicts with my parents. I took a picture of the couch I wanted along with its price tag to show my father how much it was marked down. Was immediately approached as if I had busted through the front door with Channel 5 and told that photography wasnt allowed. I explained why I took the pictures and was told that its not permitted. They werent in the wrong legally, and they can enforce whatever policies they want to, but I didnt appreciate being treated like I was undercover for the National Enquirer, so I told him not to worry, that I wouldnt be returning to buy anything from him. He proceeded to follow me outside, take my picture, and tell me that I had reacted "all wrong". On my ride home I questioned whether I had done anything wrong, but seeing all these negative reviews I feel vindicated. Hes probably afraid of internet reviews and thought I was out to get him. Ironic considering I had no intention of saying anything bad about his business until he treated me that way.