Category: | Jewelry Store |
Address: | 42 W Main St, Bozeman, MT 59715, USA |
Phone: | +1 406-522-8844 |
Site: | alarajewelry.com |
Rating: | 4.1 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 11AM–5PM |
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kristina creighton
My boyfriend and I go to Bozeman about twice a year and love it! Each time we go we pick out a piece of jewelry to bring home. We went into Alara and picked out a yogo sapphire ring (not very cheap either). It was very unique and I loved it. After I got back home I wore it to a party and realized when I got home the sapphire was missing! It had fallen out. When I called Alara and explained what happened and that I had only worn the ring a few times, the woman I talked to said they wouldnt replace the ring but if I sent it back (with the cost of shipping coming out of my pocket) that they would replace the stone, but I would have to pay for it! When I took it to my local jeweler to replace the stone, he said the reason the stone fell out is because the prongs werent complete, and the stone fell out. He rebuilt the prongs at his cost, and because of what happened, and because I shop with him regularly, he also replaced the sapphire at his cost. (No mark up) !!!!!!!!!! Alara is obviously a flash in the pan. They market unique, custom jewelry and thats obvious, but they have NO customer service!!!! I can find unique jewelry anywhere, but customer service is the real jewel and Alara is just a pawn shop!!!!!!!
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A Private User
While this shop does carry lovely jewelry, the shine and patina does not make up for the rude treatment from store employees. Their locals only sale was offensive. 25% off for locals only, ID required. Why would I pay full price when the person next to me gets an arbitrary discount? Im not a local, I was a tourist, visiting family - on vacation with money to burn! While we were in the store a woman came in, looking for a gift. The sales associate asked her if she was a local and the woman replied that she was born in Bozeman but lived in Billings now. The associates response? "Oh sorry, you dont qualify". And with the recent demographic shifts in Bozeman, what constitutes a local anyway? This business clearly doesnt really want your money.
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Jon Goodman
Babs & Co at Alara Jewelry in Bozeman are not only experts in their field and resourceful beyond compare but refreshingly client centric when it comes to customer service. In my familys case, Babs coordinated with our graphic designer in London to produce the perfect silver ring template for our family crest, then inscribed our favorite scriptures as requested, and sized (and resized) our respective rings until each fit perfectly. Whats more, she paired mine with a unique wedding band, commemorating mine and my wifes 25th wedding anniversary. Anymore, Babs not only knows my name and family story, she can knows me by voice. I couldnt more highly recommend her or her staff. In my book, theyre the best anywhere.
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Molly Burda
My fiance gave me a beautiful $300 necklace from Alara for our anniverary, which I loved. I was standing in my kitchen when it literally just fell off my neck after 7 months, causing the diamond to fall off; I wasnt able to find it. When I asked Alara if there was anything they could do, they told me Id just have to buy a new one -at a higher price! I found their customer service extremely unhelpful and they were completely unsympathetic. Why spend money on exensive jewlery if the seller is unwilling to ensure it is high quality or back it in any way? They wont be getting any more of my business.
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Amy Allen
I have been a customer of Alara for over 10 years. Every piece of jewelry I own from Alara constantly gets attention, I should get paid for marketing. Seriously though, Alara is staffed with amazing women who make you feel comfortable and never pressured and the owner is a wealth of knowledge and experience beyond any other jeweler in Bozeman, she is to the point and honest which is what you want when making an investment in a piece of jewelry, she is not just concerned with her bottom line she wants you to leave Alara feeling like youve made a wise informed decision.
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A Private User
I had the best experience with Babs (owner) and Jen. I never write reviews, but I had to jump in and give my 2 cents. Everyone at Alara was super helpful in getting me the right wedding bands, one we bought, one we had to order, and they were really helpful when I decided to change the size after they already placed the order. This was the first time Id bought anything there, but Ive been in before and they always pull out things for me to try on and its always fun. They have beautiful jewelry, friendly staff and a fun artistic owner.
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Dagmara Mach
Working with Babs was amazing. After searching long and hard for the perfect artist to bring my Yogo sapphire engagement ring to life, I was introduced to Babs and it was as if she read my mind immediately upon meeting me. Babs is incredibly talented and easy to work with. The whole process turned out to be a breeze and we enjoyed every minute of it :) I highly recommend Alara for any custom jewelry needs or their countless beautiful pieces in store!
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A Private User
I wish that Alara Jewelry wasn’t owned and run by someone who is rude and judgmental. I love the bands that Alara carries but there is no way I will every go in there again after the way I have been treated. Since Alara has mostly brand name pieces save yourself the headache and frustration of going there and find it online. It’s not worth shopping local to someone who doesn’t care about anything but herself.
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Jennifer Nelson
These guys really are the best! Totally no pressure when shopping and they really do help you find something amazing that is in YOUR budget. Each time my fiance and I have gone in weve been greeted with a smile and a sincere desire to help us get what we want, when we want. Absolutely no pressure to buy.
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A Private User
rude and expensive. the "hypoallergenic" was clearing making me sneeze and owner did nothing about it. Also, his was licking me and putting in nose in my groin... not okay for the supposed "#2" best jewelry store in the nation... need to control that dog. not everyone loves your dog as much as you do.
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karen dorn
Amazing service, especially for a long distance sale. Beautiful, unique offerings. Sales staff who obviously love what they do, working to make customers happy with items you really cant find anywhere else! Chantell was fantastic to work with. Will visit when we finally make it to Bozeman, for sure.
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andrea oldendorf
My engagement and wedding rings are both from Alara and it has been a wonderful experience working with the great team there. The staff feel like trusted friends and they have my loyalty for the future :-) I recommend them to anyone who loves a unique and beautiful piece of jewelry.
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Nick Kasser
My experience at Alara Jewlery is always fantastic. The staff is friendly, attentive, knowledgeable, and always helpful. They provide great advice and complete work on time and with great attention to detail. I would happily recommend Alara to anyone looking for a jewelry store.
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Jennifer Corrigan
This place is amazing. I visited two years ago and bought two gorgeous and unique pieces of jewelry. And today, I went back with my partner and got my engagement ring/wedding band!! So many beautiful pieces of jewelry and an attentive and knowledgeable staff. I highly recommend.
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Steve Forrest
Alara, you helped us clinch the deal...our wedding bands and engagement ring are just right and reflect our unique personalities. Thank you so much for your patience and expertise...what a great experience!!