Toys"R"Us

Category:	Toy Store
Address:	13920 E US Hwy 40, Independence, MO 64055, USA
Phone:	+1 816-478-4475
Site:	stores.toysrus.com
Rating:	3.5
Working:	9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9PM 9AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 97

Reviews 34

Kenneth Harding

I have always bought bicycles from Toysrus and liked them. However, I just picked up two mountain bicycles for my wife and I paying for assembly and pieces were left loose and the gears dont shift properly. I took them bought back to be adjusted/repaired a week later received a call that they were ready. Well you guessed it pieces still loose and it still doesnt shift correctly. Their kid bikes are great but for adults just aggravation!

susan clements

Ok, Im just going by a phone call. I have read reviews about how rude the people in this store are, but judging by my call, I disagree. I called about Hatchimals (KNOWING that they likely didnt have them, and I was going to get blown off), and the girl/lady was Wonderful! Very sweet, and very helpful (and sympathetic :-D ). The only reason I gave it 4 stars, was because they didnt have any. I really appreciated her kindness.

Gamer LaBean

Store is disgusting and we paid $70 for a little toddler car which broke but since we didnt have a reciept they would not do an even exchange for the exact same thing. Will only give the last sale price towards something else...which was not enough to get even a cheaper version. Manager was extremely rude. WILL NEVER SHOP THERE AGAIN!

David Dodd

The employees at this location are rude, and no help. I will drive 40 minutes out of my so that I never have to step foot in this location again. You would think with the whole shopping center closing they may care a little about the foot traffic they do see, think again. This location is just a joke.

T Davis

I had a hard time getting help from an associate with finding the item(s) I needed. The restroom was trashed and they were out of paper towels. Then I had to wait for the manager to open the drawer for the cashier. The only person in the store and they asked me for my receipt on my way out the door.

Matt Leonard

I love ToysRUs, but this store is not clean at all. It looks like they have not done a refurb on the store since the 80s. I know times are tough but they would sell so much more if they updated the store. Most of the staff is pretty rude too.

Vicki Butterfield

Its a toy store so not much to say. I did get formula for 10 cents because it was 60 days from expiring! When they have sales, they blow out the prices for sure! It is fairly clean but they do NOT have a large babies section.

Kyle M

Second time I had to get them to price match what they have listed online on their website, met with extreme eye rolling and rude attitude. Ill go to the ones in Overland Park for now on.

Les Davis

Employees were friendly and helpful and available when needed. The line was not long at all, but they opened a second one to speed up the checkout process. Great experience.

Juana Torre

Es muy hermoso porque venden juguetes de la wwe elite

Mrs. Hamilton

The staff are super friendly, the store is peaceful and clean. The visit was for the children mostly until Hubby came with stuff lol

Chrislyn Means

Overpriced and dirty. They had marked up prices to make it appear they had a sale. In addition, the restrooms were atrocious.

A Private User

This store is gross. Toys are all over the place, stuff is everywhere. Store is just old and disgusting. I hate going there.

A Private User

Very understaffed when I was there. I had to wait in line to check out and there was no one around to ask for help.

matt barrett

place seems empty for the size of the store and the employees are rude, defiantly not what it used to be