MAC Cosmetics

Category:	Cosmetics Store
Address:	294 West Market, Bloomington, MN 55425, USA
Phone:	+1 952-814-9800
Site:	maccosmetics.com
Rating:	2.8
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM

Location

Photos 11

Reviews 16

Shontelle Flowers

I asked for a makeup tutorial and was told that I could only get one with an appointment only and I had to make a minimum purchase of $15. I told the rep that I wanted a tutorial for my graduation look this Saturday. I then stated I would do it on my own since I didnt have an appt. I ended up buying 3 products which totaled $108!! When I got home, I was excited to try out my new makeup and practice applying the makeup. I opened the box and it was the wrong color!! I couldnt use it at all! I called the store, spoke to a manager and was told that they only thing they could do is exchange it for the right color. I asked what they would do to compensate me for this error since I specifically told the rep I needed this makeup to practice that night and create the look I wanted for my graduation day. She couldnt offer anything! The least she could have done was offer a tutorial upon my exchange or a makeup sample since the employee pretty much ruined my night with her lack of attention to detail!! I am returning everything and getting my money back.I am going to buy my makeup from Sephora. I still love Mac as a company but the MOA location is totally off of my list. I dont like the stuck up attitudes and lack of customer service!

Joyce Koerner

I am a loyal MAC customer, but when I brought my sister in to introduce her to the products, what we experienced could hardly be called customer service. We had to ask to be served, our make-up artist continued to walk away during the make-over, despite other available staff, she took it upon herself to answer the phone, greet other customers in the middle of questions, and run the cash register for other clients and stylists. We had to watch other clients be treated better than us. Even the two teenage boys looking for black eyeliner were attended to quicker and with better over all service. Looks like we will no longer be MAC customers.

Kahleah Moua

Im still really shocked at all the negative reviews! My last visit was phenomenal! I believe the girls name was Elisabeth. She ran around the whole store showing me anything and everything I wanted, even took the time to suggest me alternatives for items that they didnt have. She also spent some time suggesting I apply for a pro member, and answered as much questions as she could. Im not sure if I just caught them on a good day, but the rest of the workers were lovely as well. Id do the 35 mins drive just for that same service again. Love love love this location.

Hanna Sullivan

I went here on Oct. 2nd this year and the store was totally empty, which I thought was weird after coming out of a packed Sephora. I had no idea this store apparently has a reputation for being awful? But when I walked in I was by myself and only made it two steps before one of the girls nearly ran me over. She was SUPER eager to help me and made me a little uncomfortable (she was way taller than me and stood very close, nothing she said), but she was very sweet. The other employees were hanging out in a group at the back of the store and didnt seem to care.

Kristin & Tim Molden

I saw the reviews talking about the stuck up staff and didnt really think much about it. I was so wrong. I went there today and wadded through the individuals hovering around the lipstick aisle. I was determined so I found the color I wanted. I approached the counter and was totally ignored by two of the staff members until I practically yelled at the lady to get her attention. She finally went and got my lipstick and checked me out. I went over to Sephora and spent about 10 times as much. I think I will purchase on line from now on.

Tisha Symone

Staff seems stuck up, never enough people working or enough room to move around. Some staff have a "know it all" attitude, once I asked for a baby pink lipgloss the woman said they didnt carry that color, only for me to look on the display and find the color. She could have looked first before writing me off. However MAC still has great, spendy but worth it products. I will think twice about visiting this location again, especially if your looking to try and buy new products. The customer service just isnt there.

lvang36

I am a loyal MAC customer. However, the staff SUCKS!! They are always under staff. Their customer service is awful. They definitley need a workshop class on how to treat customers and how to provide excellent customer service. Lastly, their attitude sucks until you start spending money...then theyre best friends with you.

Madilyn McDonald

I am surprised by the previous negative reviews. All of the employees were very helpful and attentive to myself and the other customers in the store. They were not pushy or hovering and helped me find a lip liner I wanted. Thank you ladies!

Kathy Wolpers

Store could definitely use more staff, but those that are there work really hard to make sure everyone is assisted. I have been helped by Brigitte multiple times, and she is extremely knowledgeable and helpful.

Tamara Murphy

Staff is stuck up. Have no idea what theyre doing- do yourself a favor and walk across the way and go to sephora. Theyre more knowledgle anyways ✌

Tyra Brown

It was a super busy store but I got helped right away by multiple people . They were super helpful and knew exactly what I wanted before I did .

Kendra Limontitla

Staff is so rude and stuck up. It took me about half an hour last time I went there to buy just a small brush. Left my ass and went to sephora

mar isa

My experience wasnt as bad as all the other reviews say but I guess it just depends on who assists you. The person who helped me was very kind

Sarah Snell

Horrible service. Wont take returns or exchanges on unused product. Why bother.

Sabrina and reckless vlogg

Wonderful customer service girl with the colorful tattoos did a wonderful job