Category: | Tire Shop |
Address: | 3439 Rochester Rd, Troy, MI 48083, USA |
Phone: | +1 248-689-8060 |
Site: | discounttire.com |
Rating: | 4.4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Jeremey Davis
Worst place ever. Was referred there by my bosses friend and they were nice in the beginning but the work was a little shoddy. Had to replace my front driver side rim and they put the original tire back on and replaced my rear passenger back tire which has had no problems but yesterday my tire popped off the new rim and stranded me and my family at a gas station in the cold without a tool to take the tire off. Had to wait 4 and a half hours for roadside assistance to come out and tow me home because they didnt have the right lug wrench. Called them in the morning and they gave me the old guilty conscience and said they couldnt do anything except have me pay for a tow truck to tow it there. Worst service ever. Will not be bringing business back there and not referring any of my friends or relatives to that location. Currently at the one by my house and there amazing so far.
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Xiao Zhou
I am very satisfied with Discount Tires services! I choose to go there is because its competitive tire price and two of my friends references. Most importantly, their services is not downgraded by prices. They showed me the professional technical analysis, explained nicely on how I should rearrange my new tires and older but useable ones. I can feel I am adding my driving safety by following their suggestion, which didnt add any of my budget cost. What nicely there is, I can choose free coffee and a free bottle water and reading updated local news papers while I am waiting. Within 30 minutes, they parked my car in front of the store like hotel service, and I checked out. Very satisfied experience!
MI
michael moshier
Went in to get my very hardly ever used tire plugged because of a nail. Before I got three sentences out the rep was trying to sell me a new tire. Then after taking my tire to get repaired, comes back in and says the "store manager" said that wont repair it because its an older tire and immediately tried selling me a new tire AGAIN. The tire has hardly ever been user, its been stored inside and it still has the nipples on it. Its in GREAT shape. VERY poor customer service. Ill make sure to tell everyone I know to not go this shop. Guess Ill head over to Belle tire.
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Larry Taylor
I would give this place a zero if I could. This place has no WIFI. Hello! It is 2017. They quoted me a final price over the phone which included everything. When I arrived they upped the price $100. The tire installers looked like they were 16 years old. I changed my mind and ordered the tires from Walmart which was $150 cheaper. I got them in 2 days and took them to small business owned tire store which charged me $50 total to install and high speed balance all 4 tires. RUN AWAY FROM THIS PLACE. Young kids work here and the managers BULLY you.
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Roy Adcock
Very friendly, helpful, and caring. However they cannot follow custom orders. Marked where each tire is to be put on ahead of time. Told the advisor I marked the tire locations, got my car tires were randomly placed on the car. They pulled it back in and fixed it no issues however this should not have happened. Good thing i was a technician and double check all their work. 5 stars though because the end result is great after 6 years of being a member and the prices are good as well.
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Rich Semenik
The guys at this shop were fantastic. I was heading north on I-75 in a rental car when the low tire pressure light came on. I took the next exit and a mile down the road was this Discount Tire. They took me right in, found a nail in the tire, and repaired it for free. Plus, the tech went around the whole vehicle with his torque wrench to make sure all the other lug nuts on the other tires where properly tightened. It just doesnt get any better than this.
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Blake Waud
I had new tires put on for last winter and ever since, every single Discount Tire I happen to go to has been a wonderful experience. They have consistently met or exceeded my expectations for quality customer service. I stopped at this specific spot to have my tires rotated and he politely explained where the tire treads where at and didnt try to convince me to buy new tires, just explained. Thats perfect and I really appreciated it.
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Abhishek Lunagariya
Guys this is no longer a good place. They might be good at what they do but are dumb and rather very stubborn. They were unable to find info about tire I purchased from them. And instead of accepting that there online record system has drawbacks, they refused to help. I went to Discount Tire few miles away at Rochester n 59, and they immediately pulled out my record with alternative info and sorted it out!!
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Kyle Bruns
Very friendly and helpful staff with top notch service. Chris was very helpful and courteous. All of the techs installing the tires are fast and knowledgeable in what they are doing. I had my wifes tires installed 2 weeks ago at the Hall rd Wal-Mart and wish I wouldve found Discount Tire earlier!! I will definitely be coming here for all tire services in from now on.
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Keith lemon
Was greeted as soon as i walked in the door, prompt service, called around to find a used rim for my blazer, found a used or a reconditioned, i chose the used and got it the next day and swapped it out total 150, with the rim included, and fixed a slow leak i had free of charge, amazing service, hard to find with a lot of places, highly recommended
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Stephanie Glass
I needed a tire fixed and only had my lunch hour to do so - they got me in, replaced the tire (which they diagnosed as needed to solve the problem), gave me an UNBELIEVABLE price, and got me back to work within my lunch hour. Super impressed with their service, speed, and commitment to their customers!
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Liu Zhenfeng
I bought a set of winter tires and wheels last November. They were very helpful, friendly and caring. Nice crew. Even when I come for free summer tires switch, they are still very friendly. Fewer amd fewer places have this kind of customer service attitude nowadays. Definitely recommend!
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Dmitriy M
Very helpful staff, always willing to negotiate on the price to match or beat competitors. I do a lot of motorsports activities, so I go through several sets of tires per year, and this is the only tire shop I go to nowdays - the service and friendlyness cant be beat. --Dmitriy
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Rick Gurzick
Great experience they were extremely busy but Kyle helped me out and even though the parking lot was full all day long he handled my problem like a professional. I t took a long time, the service was excellent. The staff was friendly and courteous.
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Angela O
Everyone is so professional and nice here! I wont go anywhere else for my tires now. Even though I went on a Saturday and they were busy, every single worker was kind and took the time with each customer. I was impressed! -Angela Ozelski
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Evan Lucken
Good service that clearly want to give you a good deal. They do free quick air checks, and they are quick with their tire rotations. Any time i needed to get tires, they were good to find a way to make a deal work for me.
MA
mat richards
This is the only place I dont feel like theyre trying to rip me off. Ive been coming here for years and theyre always beyond helpful. Theyve helped me over and over with little to no charge and their staff is fantastic.