|Category:||Mercedes Benz Dealer|
|Address:||3258 US-31, Traverse City, MI 49684, USA|
|Working:||8:30AM–7PM 8:30AM–6PM 8:30AM–6PM 8:30AM–7PM 8:30AM–6PM 9AM–3PM Closed|
The service at Traverse City Mercedes Benz is exceptional. whether you are buying a car or having one serviced, the staff is always friendly, helpful and above all, never pushy or hard sell. They give you plenty of time to consider your options and always listen to your concerns. I always leave feeling satisfied with the work performed and the price paid. I love the fact that my car is cleaned, too, thats just part of the service! Most often, I make an appointment for service, so there is a car available for my use while my car is serviced but occasionally, I just drop by for a minor issue and I wait in the clean, comfortable waiting room where I help myself to coffee, bottled water or tea. I will definitely buy another Mercedes and I will buy it from MBTC and have it serviced there too!
This testimonial is a NO-BRAINER...I live 250 miles from this dealership...and I wouldnt deal with another if it were just down the block! My sales professional, Christy Petrini, is the greatest! I started working with her a year before I got my 2nd car from MB/TC and she covered all the bases...and home plate. Seriously, the 2 main reasons I shop there (this is my 3rd Mercedes, 2nd from Christy) is not only because of the deal (better than any in the Detroit market), but because of the SERVICE DEPT!!! Im in and out...no surprises...and NEVER a problem!!!! Ive driven a MB/TC Mercedes since 2008....and I have never experienced 1 problem/issue!!! Try them...youll like them! Mike Peters Whitmore Lake, MI
With our E-350 Sedan, having problems with damage to rims due to poor quality roads & highways around the country. Low profile tires / rims on this vehicle seem more susceptible to damage when you cannot avoid potholes & rough pavement surface while driving. The Fox Motors Mercedes-Benz group in Traverse City, Michigan are awesome. Always there to help and accommodate with a second auto so you are not stranded. The service department addresses the problem quickly. Thank you all. Steve Harrigan
Last weekend, my wife an I purchased a CPO Mercedes CL 550 from MBTC. It proved to be a very pleasurable experience. The CL price was excellent and we received a fair amount for our trade-in vehicle. These guys were friendly, courteous, and helpful. Although we live in Southwest Ohio, they made it worth the time traveling to Traverse City. Of course, we thoroughly enjoyed the ride home in the CL 550.
I am fairly new to Mercedes-Benz, purchased a 2012 C300. I have been more than satisfied with the service at Mercedes-Benz of Traverse City. The staff is very friendly, they have a loaner ready (even warmed up in winter) when you show up, the work is done in a timely manner and the car is cleaned (inside and out) when you pick it up.
We have been dealing with MB for many years( since the 70s when they were located in Acme!) and will continue to do so as long as we are driving our MB which we love. The entire staff is very friendly, professional, and go out of their way to make your experience "The Best"! Our S500 is always in tip-top shape Thanks to them!!
Went here with my grandfather to help him find a car. Nobody came out to help us in the 30 minutes that we were there. May have been the fact that we showed up in a ten year old Honda. Little did they know he may have drove off the lot in a new car had they gave us the time a day.
Had a check engine light on my E350. MB of TC scheduled a pickup the next day, left my wife a loaner and fixed the problem. According to the tech, the initial scans didnt indicate a fault, but he kept digging and tested a part and found an intermittent fault. Great job.
I continue to be impressed by the helpfulness and courtesy of the service staff. I live 70 miles from the dealership, and my periodic maintenance has turned into an enjoyable trip to Traverse City for my wife and I with the generous use of Foxs loaner. Thumbs up!
My first experience with the maintenance organization starting with Lisa Monson was exceptional and professional. She took extra time to explain the operation of the parking and fog light system which I thought was faulty. I feel that the C300 is in good hands.
Once again staff at Mercedes-Benz of Traverse City made it easy to get my GLK 350 serviced. Picked my car up from the airport for me and had it serviced and ready to go when I got home. Great service, never a glitch, never a problem. Thanks to all!
Staff is always friendly and helpful. Always give me a car to drive or a ride while my car is being worked on. Car is always given back to me clean inside and out and warmed up in the winter. Very honest about work my car need done.
Just bought my second certified pre-owned Mercedes from them. Stacey and Greg are just great guys to do business with.. They do what they say they will and go the extra mile to make sure the customer is happy.. Highly recommend
As a repeat internal customer, I have always been treated as a valued client. Lisa Monson and Mel Eman do a fantastic job of running the department with friendliness, speed and efficiency. Thank you ladies!
My 1985 300D Turbo named "Silver Bullet" is always returned to me cleaned on the interior and exterior. The service begins promptly and ends as expected.The staff are very friendly and accommodating
Been working with the staff at MBTC for 20 years. The 2015 staff is absolutely wonderful to work with. Best in 20 years. Liked Paul a lot, but Dan is awesome as the new service manager.
Very happy with the service I received. Friendly professional staff, good price on a decent vehicle. Would shop this business again.
Great service, friendly people, up-front estimate for service. I drove 70 miles to have my car serviced there and Id do it again.
Great dealership. Customer first should be their Moto.
Great service with wide variety