Category: | Tire Shop |
Address: | 8180 Metro Pkwy, Sterling Heights, MI 48312, USA |
Phone: | +1 586-939-5641 |
Site: | discounttire.com |
Rating: | 4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Chuck Langworthy
Since the Discount Tire store was so close to my mother in laws home I decided to give Discount tire another try, I have had issues with communication, quality, and pricing with the DISCOUNT TIRE AT HALL RD EAST OF HAYES. So I call ahead of time and talked to Joe at the Van Dyke & 16 store. I told him that her car was a 2004 Buick and it had 16,800 miles on it and all I wanted done was to have the tires broke down off the rims, have the rimes swiped with the SEALANT glue, install new valve stems since she was losing tire pressure (about 10 pounds per tire) since the car is always JUST sitting in the garage. I figured how can they screw this one up??? Joe told me just bring it down TODAY and they would take care of it. So I walk in the store and I get some kid who walks out to the car looks at the tires with 16,800 miles on them and says since they were so old I needed all new tires all the way around. He also tells me that all tires lose 1 pound per month. (Really... does he think Im that stupid?) SO now Im pissed and walk BACK into the store and ask for Joe and I find him. I said Joe,... you told me you could provide the service that I requested... He just looks at me and says we dont do any thing with tires that are 6 years old or older.... I said that I told you that over the phone these were the original tires. He said no you didnt. He is a liar!!!! Hence I left the store and went across the street to FIRESTONE TIRE CARE. and they said no problem we can do that service. THEY ALSO SAID THE TIRES WERE PERFECTLY GOOD!!!!!!!!!!!!!!!!! One and 1/2 hours later it was ready to go and I spent $76.46 NOT THE COST FOR 4 NEW TIRES AS PER DISCOUNT TIRE. YOU GUYS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!
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Stephen Johnson
I was away for business and got a tire low pressure warning. All the gas stations in the area were charging $1.50 for air. (horrible) I passed by this Discount Tire Store location by chance and saw a sign in the window for "Free Air Check" and decided to check it out. I walked in and asked what the fee would be to have my leak checked out and for a possible patch/plug. The response I was given was a gracious and polite "FREE, no charge" for them to diagnose and patch/plug. FANTASTIC! So what is the fee if you cant patch/plug the tire? Still "FREE" but we will advise you of your options. PERFECT! I handed over the keys and the car and came back later as advised. The tire was already repaired and the fee was $0.00. The overall experience was great. Especially since I was not a "customer" of theirs. I was treated with respect and the store was notably clean and comfortable. I would unquestionable recommend this store to a friend. Thank you to Mr. Abuna!
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Paul Gojcaj
Find a better Discount Tire. Very poor communication to the customer. I wasted over an hour and a half waiting for a tire to be plugged, only to remind them I was late getting back to work. Turned out they already inspected the tire and decided they werent going to plug it. They just didnt remember to tell me as I sat around. Next I ordered a new tire in which my pro-rated warranty wasnt covering (which when I purchased the tires I was assured the warranty would). It was supposed to be in next day but wasnt. I had to call them after 2 days and ask on the status. The tire was in but they forgot to mount it and call me. So in short, dont hesitate to keep calling or asking about the work you expect them to do.
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Soun Pong
Just drop by to check for a tire patch if its doable. The guy looked at the scrap metal on my tire then said you need new tire. The hole is too big. He looked at what it would cost me, even check for a used tire. Awesome right? Well, I wanted a second opinion. Went down the street to Joes Used Tires (a block away). I ask the same thing. you think you can patch this? he took my tire, inspect the hole by deflating and pull out the scrap metal. Come to find out, it was a tiny hole. He patched it and save me 120$$$$. Yes, please just go down the street of firestone across the street to get a 2nd or 3rd opinion. My tire is fine, it lives another 20k miles.
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Nate Trudeau
This is a horrible discount tire. I spent $1600 on 2 sets of tires in the past 2 years at this store. I wanted to swap the one set of tires to the other set of rims and throw away the other tires and rims. Shouldnt they swap it over complimentary or charge a low fee? No they tried to charge a loyal customer $140 to do the switch. I called Belle Tire and they did the job for $75. And they also do alignments and free suspension and brake checks when they do any work on your car. I used to be Discount Tire for life and now theyll never get another penny from me.
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kyle turner
NOT GOOD! I had my tires rotated asked for air pressure check. The service manager acknowledged the tires pressure appears very low. I asked they get set to proper level and include the full tire spare. After only 45 minute wait time said I was all set paper work had "All tires was set to 30lbs." Needless to say... they were NOT Checked. I still had 15lbs pressure in 2 tires and 20s in the other two.
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Vee Bee
Great and energetic crew. Albert and team are respectful to customers and very hard working. I replaced set of tires and they advised me with correct pick. Had to ho back few times as one of the tires was loosing air. But they took care of it quickly. Good idea for Discount Tires to do free air checks as that is food strategy to keep the customers coming and getting used to the store.
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Alexander Khoa Nguyen
This place is the place to go for tires and wheel related services. Will and Nick provided excellent customer service. They have great prices and their work ethic is refreshing, when belle tire down the road would try to scam you into replacing tpms sensors when they are rebuidable. I will definitely continue to be their customer!
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Ken Barduca
This place is great, from the management to the employees freezing their butts of in the garage. Have me a untouchable price on my tires and always ready to fix a puncture or rotate and balance my tires. This is a great added benefit for buying here. Cannot say enough good things about this location.
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JJ McCoy
Pulled in with a screw in one of my 1 month old truck tires. Salesman named Will met me at the door and after inspection pulled the truck in to fix the tire FREE OF CHARGE!!! THANK YOU guys, Ill definitely keep you in mind when Im ready to throw some bigger rims and tires on.
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Sotero Lopez II
The people here are more focused on selling new tires and not fixing flats. Ive been here with three different cars and caught then lying saying a tire cant be fixed but I took it to another Discount Tire and got it fixed! Haha. Freekin liars and honest people here.