Crescent Floral & Gifts

Category:	Florist
Address:	2140 Wealthy St SE, Grand Rapids, MI 49506, USA
Phone:	+1 616-458-7890
Site:	crescentstreetfloral.com
Rating:	3.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed

Location

Photos 100

Reviews 13

Ryan Young

I have filed a complaint with the Michigan Attorney General’s office against Crescent Floral & Gifts. In mid-January, I placed an on-line order for an arrangement to be delivered to a hospital. The arrangement was to be made of purple flowers with a silver base. About an hour after making the order, I received a phone call from one of the florists. She informed me that they did not have the purple flowers or the silver vase in stock. She offered to make me a different arrangement. I declined and asked her to cancel the order, which she said she would. The order was never canceled, and I was charged $68 for arrangement that was never created or delivered. I proceeded to call back about a refund three times. I received lip service and empty promises about a refund. Finally, about a month later, I filed a complaint with the Michigan Attorney General. Now, over two months later, I have still not received a refund. Crescent Floral & Gifts is so outrageous that they have ignored the attorney general’s requests for input and information on the matter.

Hope Lilly

I am totally DISGUSTED with these people! ...POOREST customer service/ service I have ever ever received. I ordered the tulips with holiday greens as pictured on the site (white) received red which was fine but only half the amount of flowers pictured, I was promised the next day that I would receive another bouquet (because tulips are hard to get in the winter, so, why they didnt call and tell me I have no idea...I would have selected something else) the second bouquet never arrived that day, I was told by the owner, the next day that the new bouquet was on the truck for delivery and would be delivered that day, Dec. 24. Needless to say, we NEVER received that bouquet. So, I called on Dec. 29, because apparently they were not open until then, and was promised a call back from the owner to explain, what happened. I never received a call. I attempted to call today, no one there, and they have an automated answering service that doesnt even work. What a class act these people are! UNBELIEVABLE!!!

Zach Decker

I have been using Crescent for all my flower orders for a long time now. The reason being they care, plain and simple. I order flowers on many occasions for my significant other. As will all florists not all options are always available. On one occasion a birthday vase wasnt in; they called me to let me know and offered a beautiful substitution. I have never gotten what I ordered from the website, its always way better! They go above and beyond for the most beautiful arrangements and the attention to detail is amazing. If you want to deal with the kindest and most caring people on your next flower order you have to give these guys a try.

Jacque D.

I am so pleased with your flowers and helpfulness. Several times you have delivered flowers to my parents who recently moved into Clark Home. They had a large home with acres of gardens with flowers, vegetables and greenery. My mother always had cut flowers on the dining room table so it has been hard for her to not have a cutting garden. You have always come through for me and help me make mom and dad happy. Thanks to all the staff! Jacque De Fouw

A Private User

I loved my flowers from this shop!! They did all of my flowers for my wedding in august 2010 and they were better than anything I could have imagined. Fran did an AWESOME job at creating and executing the perfect look for my wedding. Everyone at my reception was asking where the flowers were from because the arrangements were amazing. The staff was so sweet and flexible and really bent over backwards for me. I would recommend this shop to anyone.

Megan Carmichael

I live across the country and wanted to make sure my mom knew I was thinking of her on her birthday. I called to place my order and they were out of the daisies that were in the arrangement I selected but the woman I spoke with assured me she would fill in the arrangement to make it beautiful and it was! Mom was so happy when she recieved her flowers! Thanks for helping me make this day special for her!

A Private User

My mother called from out of town and ordered my birthday plant here. They could not have been more rude to her. They did not deliver the order when they said they would and lied to her on the phone saying it was already delivered. Once the plant actually did get here it looked terrible, and nothing at all like the picture. For what she paid, I would have expected more.

Neumann Line

Terrible Florist. I got frozen dead Valentines Day flowers. They said they could replace on Monday but didnt seem to care. I had order from them before and they were bad. Nothing like the pic you see on the website when you are picking things are. They werent cheap either. Would never recommend them.

Olivia Adams

Today my sister and I needed to get some last minute flowers for my mom who had surgery and Crescent Floral put together an amazing arrangement that brightened my moms day! Thank you for your wonderful help!

A Private User

They are so helpful! I tell them the colors of the dress and they found flowers that complimetned so nice. I called late and the staff delivered same day. PLeasant atmospher in nice neighborhood.

Matthew Neymeiyer

Scott and his team are amazing. Everytime i get my grandmother flowers i order them from here and we are both always impressed.

Evan Breithart

Like a loser, I arrived minutes before closing to buy my wife flowers on our anniversary - No Problem - Staff was amazing.

Theresa Anderson Varney

Excellent!! Flowers are fresh and last and last!! Best service anywhere, this is the place for flowers!!