River Hawk Shop
| Category: | University |
| Address: | 220 Pawtucket St, Lowell, MA 01854, USA |
| Phone: | +1 978-934-2623 |
| Site: | uml.edu |
| Rating: | 2.9 |
Location
Photos 52
Reviews 12
AL
Alan Fung
Poor Management, seriously understaffed, bad customer service & not well trained. Whoever is the regional/district manager should be embarrassed to run one of the stores or numerous stores if any, that is running under "thin ice." I ordered a book online since Ive accidentally ordered the same book twice from both the bookstore and amazon. Ive decided to return the duplicated book for one of my classes. On January 24, 2017, I placed an order for a used book for one of my classes. Once the order was placed, the website told me to wait for a confirmation email that I placed an order. I went there last night, told me they havent send me the email yet. Went there again today, and I completely got fed up and asked for a manager at the store. The manager told me that my order is sent to 1,200 stores...ACROSS THE USA AND CANADA!!! WHY WOULD THE COMPANY SEND AN ONLINE ORDER OF 1 BOOK TO 1,200 ****** STORES? TO PISS ME OFF?!!! I couldnt wait anymore and decided just to buy a book at the store. Like I said, the associates are bad, the managers just doesnt care. I only come to buy books, but apparently they just cant meet the demands for the customer.
DE
Desmond Miles
Worst bookstore ever! Do not buy your books from here. I ordered a book and it took more than week to arrive, also no one in there helps you with your order. I made frequent unnecessary trips, and their response was "we cant find it, come tomorrow." Wow! I ordered a couple books from Amazon and guess what? Cheaper price, and it arrived in 2 days.
SA
Samantha Reyes
Metered parking which is crazy considering we as students already pay for a parking pass. The book store CONSTANTLY runs out of books, not enough staff and cashiers are super slow.
EM
Emily Yeh
Overpriced, crowded, not very accessible. Must pay a METER even if you have a parking pass (which, by the way, is ridiculously expensive).
AM
Aman Maldar
Few things are available at really low price like stationary. Staff is very friendly.
AS
asdd dsa
must be poorly managed if they need to sell 4 dollar sodas to stay profitable
DA
Dan P
Overcrowded. No parking. Need to pay for a meter?! Not convenient at all!!
SA
Sai Rahul
Everything is a little expensive, but the quality seems to be very good.
JA
Jason Bornstein
Everything is overpriced. The best thing to do is buy books on amazon
BE
Benjamin Colby
Very helpful employees quick and effective service.
MA
May
Every upset with there textbook return policy.
TA
Taric Alani
Extraordinarily expensive
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