Hamilton Nissan

Category:	Nissan Dealer
Address:	1929 Dual Hwy, Hagerstown, MD 21740, USA
Phone:	+1 301-733-7222
Site:	hamiltonnissan.com
Rating:	4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 5

A Private User

Hey! Want to get absolutely ROBBED? Come to Hamilton Nissan! I bought my Pathfinder from this dealership a few years ago. Free car washes and free oil changes for life? Sweet deal. Little did I know that every time I would go in to get minor service above and beyond an oil change there would be something magically, and disastrously, wrong with my car. This is the story of my most recent run-in with the thieves at Hamilton Nissan Service Department: What I went in for: A new drive belt, new wipers, and a cursory glance at my rotors to see how long they had left. At their insistence I let them put a new air filter in to save me the trouble. Cost: $290. I said OK and left. An hour later I receive a call informing me of what I absolutely needed. What was absolutely critical according to them: a new belt tensioner, oil cooler gasket, front and rear brake rotors and pads, a new left front caliper (supposedly it had seized), a tag light, brake fluid, and a cabin air filter. Cost: $2250. Surely this information was garnered through a very detailed inspection - they must have taken my wheels off and put my car up on a lift to inspect the brakes so thoroughly - right? WRONG. All of this information was gained by a cursory visual inspection. WHICH IS IMPOSSIBLE. You cannot merely SEE if a caliper is seized. Further, my car was not pulling to the left while braking. I could apply the brake without a hand on the wheel, a feat impossible to perform with a front caliper seized. Moreover, I have checked the oil myself and would have easily seen if the fluid level was dropping precipitously due to a leak. This sort of outrageous and egregious banditry should not be tolerated. Hamilton Nissan attempts to prey on the uninformed each and every time you have your car serviced. Any place that routinely runs in such a way is obviously managed by con artists. This behavior is not merely sanctioned, but encouraged at Hamilton Nissan. Do not go here if you value your time, money, or sanity.

A Private User

Purchased a 6spd. 4x2 Crew Cab Frontier from here in July 2010 [sorry for the late review] and had a great experience. I had a very specific truck in mind and my local dealers didnt have it [nobody wants a manual transmission these days], but Hamilton did and it was the closest dealership to me. So I worked out the price in advance and made an appointment and drove across the country from the SUBURBS OF CHICAGO to pick up my new truck. It was ready and waiting for me when I arrived in the morning and after a quick test drive and inspection I signed the papers and gave them my checks and was out the door in less than an hour! Ive read horror stories about hundreds of other dealerships and how their salespeople are shady and make a new or used car a nightmare for people but I experienced none of that. The only pressure I got from my salesman was a gentle, "Do you like your truck naked?" which was his way of asking if I wanted a roof rack or footrails and I replied, "Nah, Im fine." and that was the end of it. I dont mind someone asking if I want accessories if theyre not being high-pressure and pushy about it. I cant speak to the dealers maintenance program or service department because I live out of state, so I havent had any experience with their "Dealership for Life" program. All in all, the sales team set me up with a great price over the phone, they honored the price when I got there, and they didnt hassle me or play any games when it came time for me to take delivery. P.S. One little thing that I have to add is that NO ONE seems to want to buy a stick, and when I bought the truck it only had 14 miles on it AFTER my test drive. They might have been extra nice to me because they wanted to unload this truck that no one was looking at, but honestly all of the reviews that Ive read have been pretty positive so Id recommend these guys.

Jessica Buracker

I have been a Hamilton Nissan customer since 2013 when I traded my car in for a Rogue. I absolutely love my Rogue, but am very disappointed in the service department. My first problem was when I had to get new tires after a little over 25,000 miles. I was told by one of the service department employees that it was because "they buy the tires for the new vehicles in bulk and it is a cheap tire". This last time I was told the technician recommended my air filter be replaced because it was black and not supposed to be black and also my rotors needed resurfaced & new back brakes(40,000 miles). I was quoted over $200 for all that work. I declined the work and followed up with my mechanic from home and the air filter was not black as they had stated and my rear rotors were smooth and I had almost half of the pad left on my back brakes. Very disappointed that I was almost taken for over $200 for services that were not needed yet. Since writing the review have received a call from the General Manager and also one of the owners of Hamilton Nissan who both stated they take my concern about the subpar service I had received very seriously and will be having further training with the involved service member. Glad that the company did not just blow off my review and listened with open ears to hopefully improve.

Nancy VanHorn

Purchased my car about 18 months ago - new sales rep - cant remember his name - love my car - but I do regret making the purchase - drove my car off the lot in february - found out that it had not had an oil change in 8 months (not done prior to selling?) was not detailed (I guess I bought it as is? - they had just posted it on their website and it was what I was looking for) Ended up with warranty coverage I did not realize I was purchasing, that increased the price - financing thru someone other than my bank (this has since been corrected by me) I realize much of this was my fault - being impatient - wanting that specific car. (not to mention that I was quite sick the day I picked it up) I ended up having to replace the brakes in less than 1 year, needed new tires in less than 1 year (tires that the dealership quoted at $600.00 mounted and balanced...but I can do it for $500.00 if you do it today.) In addition to approximate 500.00 worth of work that I had to get done - from bringing in my car for oil changes) dont really feel like I was treated well - Stuck with the car now - as I owe way more than it is worth. Lesson learned - wont make the same mistake twice.

mubi bmubi

For some magical reason last 3 times i took our car for oil change (we have dealership for life with them which means free oil changes, car washes, engine replacement in case of issue) anyways already third time I drive off from them my air bag light is on.... they do their inspection saying everything is fine nothing wrong, I take the car by the time I get home, my air bag is on .... WTF?!?!?! and if I call and ask them what they are doing to my car they always say "...things we do nothing impact air bag..." But this happens already THIRD time in a row... we did not have any accident no reason for the light to pop... This starts to annoy me now! I am not sure what to this? is this dealership that does the work poorly or something on purpose? each time I go to show the air bag to another place because our car is Hyundai and Hamilton Nissan says we have to take to Hyundai dealers, so we do so and the other place say no issues with the bag so the reset the light... this is really annoying me... obviously 3 times in the row shows that Hamilton Nissan does something that causes it!