Cracker Barrel Old Country Store

Category:	American Restaurant
Address:	155 Steele Rd, Franklin, KY 42134, USA
Phone:	+1 270-598-8812
Site:	locations.crackerbarrel.com
Rating:	4.1
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–11PM 6AM–11PM 6AM–10PM

Location

Photos 100

Reviews 30

Jason Barnes

We had a party of 8 at 6:30pm on a Sunday. We had to wait 45 minutes to be seated. And then another 45 minutes to receive our food. There was a wet dish rag left on our table when we were seated that nobody every picked up. They were out of: Straws (for drinks) Ranch Dressing & Ketchup One of the 2 Medium steaks we ordered was cooked to the point of Well Done (no pink at all). If you must have Cracker Barrel, I would suggest going to a different one. Maybe White House, TN or Bowling Green, KY depending on the direction you are traveling.

Aaron Rich

We came here, after driving all day, skipping many Cracker Barrels along the way, to find one close to our hotel. Most of us wanted the dumplings in one way or another, as an entree or side (because theyre pretty great). As the waitress was taking our drink order she mentioned they were out of dumplings. It took us a couple minutes, but we realized we had no idea or desire to order something else, so we left. Needless to say, a terrible start to our evening.

Mary Anne Barlow

Not a very good experience. I ordered chicken tenders, at least 2 of 4 were raw. As compensation, my entree was cut in half. We had been traveling for about 10 hours with three family members that had colds and were not feeling well. At this point I wasnt going to dispute the bill. Very disappointing. Also, dessert was ordered and brought to the table, which had not been cleared, it still had not been cleared when we left.

Darlene Kaczmarek

We were seated quickly, it wasnt too busy, we however then waited 53 minutes for our food after the order was placed. Our waitress only came to our table 2 times during that time (filled my husbands coffee and I flagged her down for more water). It definitely got busier while we were waiting, and many tables that were seated after us got their food long before us! Very frustrating!

Joyce Embry

Food was served not as ordered and quality of food was really bad. I ordered country ham , under the piece of ham was something that looked like garage. No gravy on sons potatoes, and husband ordered turkey and dressing but got no dressing. Did bring him dumplings but he could not eat them. My husband really likes eating here but after tonight we want be back.

Patrick Hawkins

Its Cracker Barrel. You know what to expect. Food and service once we were seated was up to par with any other. It was the day before Thanksgiving, though, and while it didnt appear to be that busy, we had to wait 45 minutes for a table at 1:30pm. I dont think they were quite prepared for the travel rush crowd. Good thing we werent in a hurry.

William Curll

Service was exceptional but food today was not up to Cracker Barrel standards. Roast beef usually great but today had a lot of gristle send country green beans only was about a tablespoonful. Cole slaw good as usual but potatoes nay have been under heat lamp too long. Hopefully this was just a fluke, but server was very customer oriented.

Tyler Bovan

Service is very good. The service is fast. I sometimes feel rushed sometimes. Food is pretty good. Vegetables seem pretty bland most of the time. The mashed potatoes are pretty plain and dont come with much gravy unless you ask for extra. The meat dishes are generally good. Havent tried any fish or salads yet.

Zee Zed

Terrible. Unacceptable waits on everything, waiters are constantly overworked and make mistakes because of it, food is mediocre to poor and frequently microwaved. Kitchen is filthy, roof leaks during the rain. GO TO WAFFLE HOUSE OR DENNYS INSTEAD. The fake folksy atmosphere is not worth it.

Kenneth Rafferty

Beyond fantastic, I had the beef campfire dinner.On my way to the checkout I asked if there was any dark chocolate shelved anywhere and a sweet lady took me to a selection where I made my choice played my bill and enjoyed my chocolate way on down the road.

Rob J

Rita was great she handled my large order order with ease and precision. The food was great and got all the little extras I needed to complete the meal. Its been 15 hours and Im still full. Thank you for the top notch service, I miss you already Rita.

Joseph Sinclair

Menu wasnt very clear. Picture on the vegetable plate showed corn and turnips. I only received the turnips. The server informed me upon receiving my meal that it was only one vegetable and two sides. I thought I was getting both the turnips and corn.

Christopher Boyd

Very disappointed... the silverware was very dirty.. the scrambled eggs we awful. They werent even scrambled they were flat. I love cracker barrel but the one in Franklin Kentucky I will never return to! Sorry but u guys need to do better!

Jessica Hand

Ordered to go food. Food was ready on time. Food tasted great. Would do again. Much better than the Cracker Barrel 20miles up the road. I couldnt get anyone to take my order up the road at the other one. This one had much better service

j p

Horrible food. My fish was cold (husband agreed), so she took my plate back and microwaved it. Not sure if its because its an inland location, but you dont microwave fish. I ended up with a chewy mess and, now mushy overcooked carrots.

Roxana Guy

No air conditioning. Service was good. Food was good. But the entire staff and customers were absolutely tortured by the lack of air conditioning! Old town ideals. But seriously update your a/c!!!

James Ferguson

It was ok. They were moderately busy, but not slammed even so it took quite a while to get out food and drink refills. However the food was hot and fresh when it did arrive.

Christy Carver

We waited over an hour for our food. Got tired of waiting, went to leave and pay for drinks. Management told us we didnt have to pay anything.

judy payne

Depends on server on how good service is. The older lady that seats you is rude. The food is good for the price. But it is not consistent.

Rebekah Biggs

I eat good food but building is too cold I ask waitress can you put ac off the waitress said sure but not act it really off I am very cold

Gerald Hines

I love the character of the place but the food was very bland and the RV parking out back by the trash cans wasnt particularly inviting.

Larry Kara

I called in a take out order and they said it would be ready in 20 minutes. It has been 45minutes and they are still working on it.

John Freas

One of the best places around. Avoid Sunday Afternoons, can be wait but otherwise very good food and service at reasonable prices.