Belk

Category:	Department Store
Address:	1704 N Dixie Hwy, Elizabethtown, KY 42701, USA
Phone:	+1 270-765-5652
Site:	belk.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–9PM 12–7PM

Location

+−

Leaflet

Photos 35

Reviews 11

kevin payne

I usually tend to order from more high-end retailers such as Saks or Barneys, and my experience with this retailer is precisely why. I was in a hurry to get something to wear to a wedding, and saw that there was a big sale. I got 2 vests intending to wear one, but thought "These are such a cheap price, why not?" I wore the vest that the sales person (Mason) in the Mens wear had suggested. After less than 30 minutes a button had fallen off. I looked around before the wedding started, and could not find it anywhere. I had the other vest in my car, so I went out and quickly changed. When I returned to Belk to show them what had happened I had a very bad experience. Mason was again the person that had helped me. This was a complete different side of the same person that had helped me once before. I got a very short response of "No" when I asked to exchange for the same thing in the same size. He then proceeded to fill out an alterations card and handed it to me. I thought "it is what it is" and left. After leaving, within 10 minutes someone called me and I told them what had happened. I was very surprised to hear that one of my friends had a similar experience, and they found that his wife owns the alteration shop. So, it seemed to me like he was only doing this to send his wife business. When I confronted the Manager-On-Duty, I was very rudely interrupted when I brought to his attention I thought that doing business with his wife was in my terms considered a conflict of interest. I very nicely informed the manager-on-duty that I do not feel comfortable returning to the store to pick the merchandise up, and I do not want to receive a phone call. He told me that it was not possible to not receive a phone call, and then told me "if you want to throw $40 away, then you need to come back in the store and throw it away yourself". With that being said, I do not encourage anyone to do their business with Belk. They have probably the worst customer service of any retail business I have ever experienced.

g lorraine

I love the products. Womens shoes, cosmetics, parfum, lingerie. Love the New Direction brand of clothing, including panties! Truthfully do not feel that the HUE brand of socks is anything special, so definitely over-priced, cute designs but no better quality. HUE tights for women however are worth the money. Purses! I buy really almost exclusively from Belk. Panties too. I buy most all of my most important purchases at Belk. The quality is excellent. The style is right. The atmosphere and comfort of the store is great. Its my number one store. I do think they could use more staff. They seemed so overworked last couple of visits I made. I could have used more help. So Im taking it down from 5 to 4 stars! I dont like traipsing around looking for someone to help me!But its not them, its the company. Hire more help! If the employee morale is low, that makes me sad and I like to be happy while I spend money!

Perry Connelly

I waited at the mens Cologne counter for service for about 15 minutes. A group of female Sales Associate were at a different counter laughing and talking with each other. one of them looked up twice but didnt come over to see if I needed help nor did she send anyone over. when I was walking out they asked if I needed any help. I started laughing and said hell no you didnt come to see if I needed help the whole time I was at the cologne counter. I said "Im good" Ill not be going back to that Belks. Elizabethtown, ky Towne Mall on 12/28/2014

Troy Windhorst

Typical chain department store. Probably one of the better places to shop, especially for clothing, in this area. Its competition locally would be a Kohls store (down the road) and a JCPenney (located within the same mall, Town Mall). Employees I encounter are friendly. Displays are nice. Cant really complain about anything. If living or visiting Elizabethtown, I would always include this tore when shopping for clothes.

Jeremy Harris

Mason in the mens department is not a professional employee. He has lied to me personally twice about our order through work. Every time that I call he is hardly ever available to speak. He has made promises and has not delivered. I strongly recommend other stores that have better service. I will never do business with Belk again for myself or our company.

Chris Barber

This store leaves a lot to be desired as far as mens clothes. If you have any taste for style this is not the place to shop. At least not if youre under 55.

Laurisa Garvin

Always have great sales, employees are great. Id rather shop there than Louisville

Patti D Best

Always find what Im looking for.

Ken Pilkenton

Clean and over priced

Ginny Shumate

Love my Belk!!!

Gayle Travis

Good