Staples

Category:	Office Supply Store
Address:	1542 Flammang Dr, Waterloo, IA 50702, USA
Phone:	+1 319-232-3700
Site:	storelocator.staples.com
Rating:	2.3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 35

Reviews 12

A Private User

Beware of extended warranty. I bought 2 year warranty on my HP printer. Here is how it really works: Call their 800 number and expect the call to last at least 30 minutes for troubleshooting and questioning. If a replacement is deemed necessary - it will arrive within 10 business days. Until it gets there - you are without a working printer. Once it arrives - Staples is no longer involved - you work with one of their contractors. The printer you get will be of "like quality" meaning you might not get the same one. The replacement printer only has a 90 day warranty and after that you are out of luck if anything happens. So - my two year warranty just turned into an 18 month warranty with no guarantee that the replacement will work for more than 90 days. That sure wasnt how the salesperson represented it when I paid for it.

Sue Schauls

I get great service from my local Waterloo STAPLES! I love being greeted by name by the store manager, Jason. I depend on their expertise in my printing and copy needs. I buy all my equipment, computers & supplies at STAPLES! with STAPLES rewards I save tons of money too. They have helped out of many jams over the years even sending jobs for print, posters, manuals, etc to other STAPLES for pick up when I arrive saving me the hassle of taking large loads with me when traveling. My colleagues always know when they discuss office supply/print problems Im going to suggest STAPLES!

Kaimi Mattila

Every time I come here I am reminded of how horrible the customer service is. Every year I print calendars to give my family for Christmas and this year I came to pick them up and the lady at the print counter didnt even smile at me or barely take the time to acknowledge my presence. Then it took her another 20 minutes to look for the calendars that had already been made a week and a half ago. Fortunately she ran into her co worker who had made them and she directed her to them...but DAMN. Talk about miscommunication. Going to start going to CopyWorks from now on.

Liz Koenigsfeld

EVERY single time I have attempted to use their copy and print services, they have either screwed up the order that was placed online, or they try to pull the if ordered in store, we cant price match our online prices, so it will be over twice as expensive card. Who does that? And who thinks that is good customer service? So, if you want something done correctly with fast and friendly services, pay a tad bit more and get your copy and print services done at the Copyworks on the Hill in Cedar Falls.

Juan Manuel

The Staples store located in Waterloo IA offers a really horrible customer service, we all think that the customer is first but that is totally false. All they care is about their business and making money, they do not care if the customer is satisfied or not. If you are looking for some office supplies or other stuff DO NOT GO TO STAPLES. WE NEED AN OFFICE DEPOT STORE ASAP !!!!!!!!!!!

Sandra Hoskins

I have gone to Staples to look at laptops many times. NEVER does anyone help me. I figure its because Im a 65 year old woman and not worth the time. Think twice! I bought my grand daughter , my husband and my own somewhere else because of your lack of service and help. Sams and the internet is where I ended up. We defiantly need another office supple company in town.

A Private User

I would agree that they have horrible customer service. Nobody in the store wants to help you find anything. They tell you what aisle they think it is in and let you go find it yourself. The stock is empty in a lot of places and if they have more in the back they do not have time to take a look. I will shop online rather than go there again.

A Private User

I would give 0 stars if it would allow me to. Uneducated and unprofessional managers. Horrible customer service. The only reason this store is open is because there is not another office store in the Cedar Valley! I will never go there again!

Alan Young

I ordered on line. Asked to cancel website is poor. Couldnt even chat with customer service.

Mimi Meyer

Not good, prices in store not matching their ad

Jane Obermeier

Friendly and helpful staff!

Kristin McClellan

It so Awesome