Sally Beauty

Reviews 8

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C Johns

Im a hairstylist and my clients appointment was today so I called in and asked if Lilly if a specific product was in store (spelled it out too). She said they did not have it without ever putting me on hold for a second to look for it. After I tell her I see its available online, she hands the phone to the manager, Jill, who also says they do not carry it. When I ask her for her name and she hangs up phone while Im mid-sentence. I ended up going to another store but they only had 2 items available and I needed 3. When I get to this store to look for it myself, they have plenty in stock! Im a regular customer so when I told China I called in and she says oh they thought you were talking about another product and when I checkout Lilly gives the same excuse. They couldve just asked and when I say this they both look at me with blank stares. I dont expect much from them but the manager who should be better skilled at customer service, shouldve been able to find the product. From what I know, this is independently owned unlike most Sallys stores so customer service is a dead end. Not to mention, they keep their ethnic products in the back because its a high theft store from what the girls have said. Its unfortunate but arent there other ways to monitor theft? Like security cameras? Its hard to shop here for natural hair products, especially if youre new to it. Speaking of natural hair, the girls in the store know nothing about it. When I asked one of the girls for castor oil before, she comes back with it, smells it and said it stinks! This was very offensive on so many levels but most importantly from a business standpoint, its just not good customer service. These experiences poorly reflect on Sallys Beauty Supply store chains and corporate needs to take corrective action.

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CheyAnn Valentine

Do not go to this location!!! There was a short, skinny blonde headed lady that had A HORRIBLE ATTITUDE!! I wanted to know who could I speak to regarding selling products at that location. I have a hair book that I wanted to sell there. Well, when I came in she was in the back and she barely greeted me. Then, she gave me the number to customer service, when I read the number back to her she corrected me on the last two numbers with a STANK ATTITUDE!! Her attitude was so bad that I asked her was she having a bad day. She looked at me and said NO. I told her thank you and have a nice day. She is a horrible person and I will be reporting her to corporate. Her customer service sucks!!! Its not my fault that she is average in looks and makes a VERY LOW WAGE!!

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JERRY GILL

awful CUSTOMER SERVICE SKILLS Last week I went into the store, I got my menbership a while back and after spending about 15 minutes looking for what I wanted I proceded to check out. All this time I been getting coupons online, so I finally decided to use them. The lady at front asked for my phone # for my membership and then processed to tell me I couldnt use the coupon because my mebership was expired. I do not own a businnes but there are a few products that I like to purchase when I economicly capable at your store. I asked her what that meaned and she just raise her shoulders and said there was nothing she could do. Needless to say, i would aout hands empty...

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Damaris My big bruther is an bich

Estaba desorganizado, hize una pregunta y no me supieron contestar e incluso pregunté por otros sally y como no eran de su región o zipcoce no me quisieron dar información!

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SUGA Mason

Ive been going to this store for years!!! No problems!! Some times they might be out of what I need!!! But NEVER have I ran across anyone with a bad Attitude!!!! On my way up there now!!! Hope they have what I need!!!!

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Ann Winters

You can find hair, nail and make up that cant be found in other places but good prices

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SUNNIE MARTIN

New management rocks. Great customer service

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stacy nibbs

They always have what I need and more

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