LensCrafters

Reviews 7

A

A Private User

I am very pleased with the Staff, Dr. Hasselbrinck & Dr Hubbard. They are very friendly, helpful and have a lot of patience. The exam is quick and painles and take most eye insurance. They have a wide selection of designer frames at fair prices and they cut your lenses the same day you order it. If you order your contacts it’s usually there the same week. They’re flexible with appointments. You can call and be scheduled for the next day. I believe they welcome walk-ins as well. The store is conveniently located in Metropolis so if you’re waiting for your lenses you can shop around and they will call you to let you know it’s done. They won’t let you leave knowing those pair of glasses don’t look right or if your contacts are slightly blurry, they will hand you a new pair. I also found out through my mother that they do a lot of charity work. They donated reading glasses to the elderly at a retirement home my mother works at off W. Washington St. A associate actually recognized my mother’s last name and asked if we were related. It’s shocking they remember their patients even though I only go in once a year. I’ve been a patient for three years now and even though I moved to the North Side I drive there to renew my prescription but I know I will be treated right. I highly recommend this store and doctor’s office to anyone who is needing a new Optometrist.

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JO

John and Eileen Pullin

Lab manager is condescending and rude. She maliciously skips applying safety bevels to lenses of customers she dislikes. Her machines are always "down" and as mentioned before forget about getting your glasses in an hour. She refers to some patients as "googly eyed" and constantly expresses that customers as "insane". Contstantly calling her employees "dumb" or "stupid" and has no issue yelling at employees in front of customers. Store manager is the polar opposite and very sweet and kind as well as helpful and caring. Avoid this location like the plague unless youd prefer to lose your eye from a sharp lens all because someones husband or kids pissed her off.

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TA

Taylor Cash

Their machine "breaks" every weekend. My glasses were scratched before I even received them, so I had to order a replacement pair. The weekend I got my glasses their machine was down (Saturday) and this week, the replacement lenses came in on Wednesday, waited until Saturday to pick them up to find their machine had "broken" again.

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PA

Patti Lacey

Eye doctors were great. As an eye care specialist I was constantly learning in order to be able to perform my work. I wish I knew about Uber but part time hours made it difficult to arrange for dependable transportation because of gas cost.

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CH

Cheisu7

Extremely rude, condescending staff, especially the guy with cokebottle glasses who carries a ridiculous full-sized tablet on his hip in a holster. Dr. Hubbard is very unpleasant. The only staff member here with any sense is Dr. Hasselbrinck.

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BI

Big T

Only got exam, staff and doctor werd very knowledgeable and friendly. Could not find a pair of glasses I liked in stock. Really high end brands...$$$

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DE

Deb Brown

Very knowledgable staff.. Glasses in 1 hour??? Forget it. I was told it could be 10 days. I went there for the same day promise. Never again...

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