Best Buy

Category:	Electronics Store
Address:	10346 E US Hwy 36, Avon, IN 46123, USA
Phone:	+1 317-271-5690
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Dennis Shores

I purchased a LG G4 smartphone from Best Buy on 6/20/2015. The phone sounded like there was a bad connection no matter where I was at, the battery did not hold a charge anywhere near that it should, and the sound keeps going as if it were on mute or turned down when it is not, and it is usually slow even on WIFI. I went there after a few days and spoke with a female employee and told her of the issues. She changed some setting on my phone that she said would take care of the issue with the battery. She was insistent that my connection issues was because of AT&Ts network even though I told her it happened everywhere and where I knew there were good connections such as my home and work. The phone I had before got excellent reception in both places. She told me to lower my voice when I was not being loud or rude to her. My wife and two Samsung workers that were close by confirmed afterwards that I was not being loud. I asked to speak to the manager and he gave me the same run around. Even though the phone was not a Samsung the Samsung reps tried to help me. They suggested I go to my carrier and have AT&T replace the sim card to see if that would work. I had the sim card worked and gave it sometime to make sure it worked. Needless to say it did not work. I went back to Best Buy and told them I just wanted to trade my phone in for another and I would pay whatever difference. They looked at my receipt and told me that it was 16 days and I had to have done it within 14 days. I asked again to speak to the manager and he said the same thing even though I told him I went there before the 14 days and was given the run around. I called the district manager and told him the whole story. I told him about how rude the first lady was to me. He acted like it was my fault and told me that they expect their customers to be respectful to their staff even though I told him I was and had witnesses. He also told me that there was the 14 day return policy which I was told and they expect their customers to abide by their policies even though I told him I went there the first time well within the 14 days. His response was that if I would have returned it within 14 days they would have returned. I repeated again that I did the first time. Then again he said the same thing. He could care less what I was saying.

Nick Paris

Our visit was on December 22nd, around 7PM. I wanted to upgrade my AT&T cell phone. End up having to go to another store to make the purchase. AGENT #1 It was aggravating that he seemed more concerned with checking his phone and replying to text messages from "Wifey" while asking co-workers to cover his shift so he could "leave early and pick someone up from the airport." then he was with assisting us. After about 5 minutes of not being able to access the account and the second time he stopped to reply to a text (though when I called him out on it, he pointed out that he was, "waiting for the computer to load, so......."), I asked for another agent. AGENT #2 The second agent was also on his personal phone replying to text messages while we sat in front of him. He mentioned that his shift had ended some time ago, and he was staying over because of heavy traffic. He then told us we were not eligible for upgrade. I insisted that we were. We have AT&T Next and had not met the number of payments typically required, but had put money down at inception, reaching the upgrade dollar amount early. Aggravated that this agent also seemed more concerned about replying to his text messages than getting us accurate information we left. We went last night, the 23rd, to the Brickyard location and purchased two new Samsung devices. I am disappointed at the service I received, and also lost out on $200 worth of Best Buy gift cards because the promo on the 22nd was 2 $300 cards and the promo on the 23rd was 2 $200 gift cards. IN THE END, YOUR AGENTS COST YOU A SALE AND COST ME $200, in addition to being unprofessional the first agent was beyond rude, as described below. Apparently the first agents supervisor said something to him. I know this because while the second agent was on his cell phone the first agent walked by and snarkily said, "Better not be on your cell phone, [Agents Name]" while he glared at me. Beyond unprofessional and extremely rude. I probably make more mistakes at work than anyone else, but to have an attitude with a customer like that.....

Iceystreet

I am a former GM for the company my home store was located in (273) Fairlakes VA. Avon store 489 needs some attention from the corporate office and needs it fast. After giving 10 years to this company it upsets me very much how this store runs. I have gone into this store on numerous times and have never ever once been greeted nor have I been able to get help from management at this store. I have been in with contact with the regional manager for this store as well they are rated lowest for customers satisfaction in there district. It is sad to see the senior management does not care about its customers located here in Avon. I have bought so many things from other stores because of the way this store is ran. I have reported the problems with the current management have explained I am a former GM they dont care. I really think this store needs new leadership and needs some new staff. I currently own my own IT company and I am a executive MIS manager for my day job. This store lets sales walk and lets does not use the bestbuy promise and does not embrace anything.

William Wade

Been buying many TVs and various computers/printers there for almost ten years and have always had great experiences. I am a high tech guy though and always research online what I want and read reviews before I go to the store in person so not sure how an average person fumbling around in technology would do? I would never take anything in for repairs but instead just take advantage of their great inventory, hours, and best of all pricing. No commissioned sales people like HH Gregg trying to upsell you on anything either. Avoid Saturdays as it is crazy busy... And for all the negative reviews about buying bad products, Best Buy doesnt make the products but only sells them. Take the time out to read a few reviews and you cant go wrong. Even tech guys occasionally get a bad product. Stick to Samsung TVs and HP or Acer/Gateway computers and you should do just fine....

Edward Rickenbach

Purchased a phone on 5/3. Was told I had 14 days to try it out. Called sprint and they verified I had until 5/17 to cancel. Cancelled with Sprint on 5/17 with no issue. Best Buy states that return had to be done by 5/16 as that is 14 days . . . They said Sprint makes them count the first day. Called Sprint again and they said that was false. Sprint called Best Buy to tell them to use the sprint return calculator. Sprint explained to Best Buy that I was still within the 14 day period and Best Buy was incorrect to say that day one counts due to anything with sprint. Best Buy refused and hung up on them. Because I already bought another phone this morning I am out the full cost of the phone. Best Buy deceived me about why they could not return the phone as it was their policy, not sprints.